Search found 25 matches

by carlyle705
02/05/2020
Forum: Community Support
Topic: Freephoneline - service down?
Replies: 42
Views: 45495

Re: Freephoneline - service down?

I refuse to use a device that I can't configure myself. That's all I'm going to say on this topic on these forums out of respect for the company. And I'm just speaking for myself. I use Freephoneline. I think it's great, given the one time fee. When people beg . . . I mean ask me to setup a Canadia...
by carlyle705
02/05/2020
Forum: Community Support
Topic: Freephoneline - service down?
Replies: 42
Views: 45495

Re: Freephoneline - service down?

Hi Liptonbrisk, I'm a bit worried that one day they will totally shut down FPL service and force people to switch to their Fongo Home Phone. I have 4 FPL lines and I purchased the VoIP Keys long time ago (was $50 each). Do you know what is the possibility for them to shut down the service in the nea...
by carlyle705
02/04/2020
Forum: Community Support
Topic: Freephoneline - service down?
Replies: 42
Views: 45495

Re: Freephoneline - service down?

That might be related to the enforcement of this CRTC policy: https://crtc.gc.ca/eng/archive/2018/2018-484.htm. I agree. Before their server migration, my FreePBX was configured to send caller name and the extension number for outgoing calls and it always worked, and callee shows my extension numbe...
by carlyle705
02/04/2020
Forum: Community Support
Topic: Freephoneline - service down?
Replies: 42
Views: 45495

Re: Freephoneline - service down?

First, thank you very much for reporting back! I appreciate you taking the time to let me know. Thank you! 1. FPL doesn't allow customized caller ID anymore when you make a outgoing call to non-Fongo-FPL numbers. You have to use standard 11-digit number format. That might be related to the enforcem...
by carlyle705
02/04/2020
Forum: Community Support
Topic: Freephoneline - service down?
Replies: 42
Views: 45495

Re: Freephoneline - service down?

Solved! Liptonbrisk: Thank you so much for your help! Note: 1. FPL doesn't allow customized caller ID anymore when you make a outgoing call to non-Fongo-FPL numbers. You have to use standard 11-digit/10-digit number format. 2. In FreePBX, this can be implemented by disable Intra-Company for the outb...
by carlyle705
02/02/2020
Forum: Community Support
Topic: Freephoneline - service down?
Replies: 42
Views: 45495

Re: Freephoneline - service down?

This is really strange!!
FPL server only likes Fongo numbers!!
I can only call Fongo numbers!!
by carlyle705
02/02/2020
Forum: Community Support
Topic: Freephoneline - service down?
Replies: 42
Views: 45495

Re: Freephoneline - service down?

A successful call log is like this: [2020-02-02 16:18:58] VERBOSE[16574][C-000000e9] pbx.c: Executing [s@func-apply-sipheaders:14] Return("SIP/FreePhoneLine2-00000189", "") in new stack [2020-02-02 16:18:58] VERBOSE[16574][C-000000e9] app_stack.c: Spawn extension (from-trunk, 226...
by carlyle705
02/02/2020
Forum: Community Support
Topic: Freephoneline - service down?
Replies: 42
Views: 45495

Re: Freephoneline - service down?

I have tested with the FPL app and configure a FPL line on a Linksys phone directly, they all worked! It turns to that my current FreePBX configuration doesn't work with FPL anymore :-( My Version: FreePBX 14.0.13.24 Here are some suspicious lines from the asterisk log file: VERBOSE[13320][C-000000e...
by carlyle705
02/01/2020
Forum: Community Support
Topic: Freephoneline - service down?
Replies: 42
Views: 45495

Re: Freephoneline - service down?

today still not fixed.
Update: Incoming call from non- Fongo/FPL numbers is OK. Incoming call from FPL to FPL numbers: directly goes to voice mail.
Outgoing calls to Fongo/FPL numbers are OK, to non-Fongo/FPL numbers fails.
by carlyle705
01/30/2020
Forum: Community Support
Topic: Freephoneline - service down?
Replies: 42
Views: 45495

Re: Freephoneline - service down?

I have a feeling that they will discontinue the FPL service. Doubtful. There would be thousands of CCTS complaints, especially if Fongo Home Phone and Fongo Mobile were still around. Every participating service provider pays a fee for each customer complaint accepted by the CCTS. https://www.ccts-c...
by carlyle705
01/30/2020
Forum: Community Support
Topic: Freephoneline - service down?
Replies: 42
Views: 45495

Re: Freephoneline - service down?

I wish they can fix the problem as soon as possible as I have a feeling that they will discontinue the FPL service.
by carlyle705
01/30/2020
Forum: Community Support
Topic: Freephoneline - service down?
Replies: 42
Views: 45495

Re: Freephoneline - service down?

I just tried voip4.freephoneline.ca:6060, didn't work. Switched back to voip.freephoneline.ca
by carlyle705
01/29/2020
Forum: Community Support
Topic: Freephoneline - service down?
Replies: 42
Views: 45495

Re: Freephoneline - service down?

I haven't try voip4.freephoneline.ca:6060 yet as I'm not Rogers internet subscriber. I'm using Shaw cable. My router is Ubiquiti EdgeRouter Lite with the latest firmware. I'm using freePBX 13 with 9 IP phones: 2 Linksys SPA962 1 Linksys SPA941 1 Cisco 7975 (SIP firmware) 2 Cisco 7961 (SIP firmware) ...
by carlyle705
01/28/2020
Forum: Community Support
Topic: Freephoneline - service down?
Replies: 42
Views: 45495

Re: Freephoneline - service down?

Thanks for your work :-) Sorry I thought you work for Fongo. The DNS record for voip.freephoneline.ca and voip2.freephoneline.ca seems correct as I can see the "connected" status when I login my freephoneline web account. The problem now is that I can't call any other numbers except Fongo ...
by carlyle705
01/28/2020
Forum: Community Support
Topic: Freephoneline - service down?
Replies: 42
Views: 45495

Re: Freephoneline - service down?

Thanks for your reply. I never use IP address for SIP servers, I use server names instead, voip.freephoneline.ca and voip2.freephoneline.ca are the ones I have used, but none of them worked. I'm expecting that when you change the server IPs you should change your DNS records for those known server n...
by carlyle705
01/28/2020
Forum: Community Support
Topic: Freephoneline - service down?
Replies: 42
Views: 45495

Re: Freephoneline - service down?

Update:

Now I have incoming calls back to work.

So far I didn't change any settings on my PBX.
by carlyle705
01/28/2020
Forum: Community Support
Topic: Freephoneline - service down?
Replies: 42
Views: 45495

Re: Freephoneline - service down?

Update:

When I login to all my freephoneline web account and look at the SIP credential settings, all account shows "connected" status.
by carlyle705
01/28/2020
Forum: Community Support
Topic: Freephoneline - service down?
Replies: 42
Views: 45495

Re: Freephoneline - service down?

update:
I can call fongo mobile numbers no problem, any other numbers I can't call even toll-free numbers, same error message.
by carlyle705
01/28/2020
Forum: Community Support
Topic: Freephoneline - service down?
Replies: 42
Views: 45495

Freephoneline - service down?

Since they moved the calling platform, I'm not able to call in/out anymore. I have been with Freephoneline(Purchased SIP credential) since it was launched and I have 4 lines connected to my FreePBX server. Recently I'm experiencing huge issues with freephoneline as I cannot make and receive calls at...
by carlyle705
05/08/2018
Forum: Community Support
Topic: How to restore deleted text message on iPhone
Replies: 0
Views: 3978

How to restore deleted text message on iPhone

I'm a heavy SMS user and subscribe SMS all the year. Sometimes I accidentally deleted some of my message. Is there a way to restore those deleted messages? I'm using iPhone with data only plan. It would be nice to have a feature which automatically send text message to a specified email address. Tha...
by carlyle705
05/08/2018
Forum: Suggestions & Feedback
Topic: Feature Request
Replies: 1
Views: 5215

Feature Request

Dear Fongo Developers,

It would be nice is we can automatically export text messages to a specified email address every time a message received/sent.

Thanks
by carlyle705
07/21/2017
Forum: Suggestions & Feedback
Topic: Feature Request
Replies: 0
Views: 7956

Feature Request

To Fongo Developers,

It would be nice to have the capability to upload an audio file, such as mp3 or wav, for receptionist greeting and member voice mail greeting. Thank.
by carlyle705
09/21/2016
Forum: Community Support
Topic: [Help Needed] Forgot my web login email
Replies: 1
Views: 3623

[Help Needed] Forgot my web login email

I forgot which email I used to register my account, anyone please help to find it out? My ip phone still works with freephoneline number I registered, just can't login to the web interface and purchase long-distance credit.

Thanks, please pm/email me for my number.
by carlyle705
09/21/2016
Forum: Community Support
Topic: [Help Needed] cannot login
Replies: 0
Views: 2848

[Help Needed] cannot login

Dear FPL Reps,

I forgot my web login email, please find it out, much appreciated!
I bought the VoIP unlock key and using an IP phone currently.

Please pm/email me for my phone number,
Thanks!
by carlyle705
09/21/2016
Forum: Community Support
Topic: [Help Needed] - forgot login email
Replies: 0
Views: 2799

[Help Needed] - forgot login email

Dear freephoneline C/S Rep, please help me on this:

I forgot my login email, buy I have my SIP phone connected. I bought the SIP key long time ago and forget the login email.

Thanks, and please PM/email me for the phone number.