Fongo Community Forums

After wait for a few days, in not seeing HELP/RESPONSE from FPL, I experienced some figures of the following parameters myself. How did you contact our support and receive no response - phone or email? All of our email tickets are caught up until the end of yesterday evening. If you had emailed in ...

After wait for a few days, in not seeing HELP/RESPONSE from FPL, I experienced some figures of the following parameters myself. The two parameters determine the successful dobule call forwarding are as follow: 1. "Seconds Until Voice mail" (Setup how many seconds will be needed to transfer...

Although FPL VoIP may work for alarm system signal, but I personally don't recommend to count on VoIP phone line for alarm system as there is no certain of when the system will go down and out of service. Also there is no certain of the UDP will be delivered without error or glitch to the destinatio...

Starzone, I would suggest you play with the softphone for a while to verify and validate various features from FPL before you decide to purchase a configuration file and install your ATA. I have a Grandstream HT286 single telephone ATA, very cheap around $35-40. I used it for my company's VoIP in th...

I found a bug after the server software upgrade on Oct 6, 2010. I always use softphone on my PC and forward to my cell when not using softphone or exiting it on my PC. It was working all the time before the upgrade that after I "quit" the softphone by either select "exit" on the ...

Call your voice mail box from softphone *98 Press 3-3-2-2 to record your personal greeting. The recorded greeting will be played back to you. Confirm it with "#" and hang up. Then next time people call you and you are not answering the phone, it will play your personal greeting instead of ...

I also tried to use a different carrier phone say AIC to call my office phone number. I got the same result. The "Reject" was done on the FPL softphone. i.e. if the action is manual initiated, the second call forward to my cell work. However, if it leaves it to FPL to time out, it is not f...

FPL currently make purchasing LD pre-paid voucher a lot easier on-line. It will definitely stimulate the LD call revenue by encouraging users to make LD calls using their softphones and ATA home phones. May I suggest FPL to kindly consider enhancing the VM local access number's capability to not onl...

Of course use another landline phone from carrier other than my office phone (Bell) and FPL. I called my office phone that suppose C/F to FPL#, ring the softphone, if not answered, it support to ring the cell phone I forwared from FPL but it didn't. If I use the same landline call the FPL# direct, i...

Starzone, They reconized your first problem regarding call not forward to voice mail while line busy, refer the post below. http://forum.freephoneline.ca/viewtopic.php?f=13&t=1752 For the second problem, I also have the same result in testing connection while making/receiving call normally, but ...

Steve,

Thank you for letting us know the possible reason and expecting that will be fixed soon. Please post back to update us.

Kris,

Thank you for the update. We are looking forward to the fix in the near future. It is a bit inconvenience while we are on the go and may miss important calls when we are in a conversation on the phone.

$30/year is already a good investment plus you can call entire US and Canada free and a portable good quality Magic jack soft/wired phone in addtional to the FPL ATA at home. The Magic Jack softphone quality is a lot more better than the FPL softphone and you can switch between different audio devic...

Looks like this thread being ignored.

No answer to our question from Steve or Kris???

Or did we have the right question to ask as it is never be a feature in softphone?

I got a question: 1. Will the "Voicemail" button (orange button) flash when there is a new voice mail? I notice that when there are voice mails in my voice mail box, the "voicemail" button on the softphone (release 3.0.1) is not flashing. There is no way to know voice mail messag...

Just want to know if anyone have tested the following scenarios and I am not sure if this is a bug: 1. I have my office phone forwarded to the FPL# 2. I set up my FPL# call forward to my cell phone when "unavilable/followme", Wait time to voicemail=30, wait time for call forwared number be...

I would like to know if we can have two softphones installed on two different computers with individual FPL# that share the same public IP behind a router. e.g. Computer A: Number 1: 1-403-123-4567 Internal IP: 192.168.10.100 UDP port for voice: 13000 Computer B: Number 2: 1-403-123-4568 Internal IP...

IF you have softphone installed on your PC or you have login freephoneline account, it will record into your cookie that you are an existing user. As per the FPL terms and conditions, they basically only allow one number per user (unique e-mail account) per IP, etc. Therefore, you have to uninstall ...

I guess (only personal guess), having the voicemail answer incoming call provide you convenience not missing message from important callers on one hand but it ensures all incoming calls will be "successful call" to FPL even you are not on-line or accept the call. With this, FPL will be sur...

To strike a balance between people abuse the feature to forward mutliple numbers to one number and the convenience for users to have two to three numbers to forward to one number for personal use, I think limit the number of freephoneline numbers that can be forwarded to the same number to 3 would b...

" Please hang up and try again" A frustrated message from voice mail prompt while trying to access voice mail with *98 on softphone. It was fixed for two days and then come up again. A very unstable software upgrade and risking all customers and FPL credential. Please seriously consider fa...

ryangrant, here is a link tell you how to configure GV with freephoneline for access to Canadian telephone network. GV is currently for US resident only, this is a workaround while we are waiting for GV to be available to Canadian in general. http://www.sxymobile.com/news/google-voice-canada-outgoin...

I have exactly the same problem as edp do.

3rd party call in while the freephoneline softphone is in use, the 3rd party get a busy tone after few seconds.

It should be a bug after server upgrade as I remember that I have this working before.

Question about voice mail box: 1. When I am engaged into a conversation using softphone, there is a 3rd party call my freephoneline number. He got silence for 15 seconds and then get a busy tone. 2. Should it be able to divert the 3rd party call to my voice mail box instead of a busy tone while I am...

Kris, I tried another location in my office with different public internet connection. And it works now. My company may apply new firewall rules to make it not available for other Voip client except the one for the company (use VPN to the voip server). It used to work on the RAW connection subnet in...