Fongo Community Forums

I opened a trouble ticket on Feb 6th about a problem I have receiving / sending texts to the UK. After an email from FONGO requesting further information on the problem there has been a deafening silence from Fongo support. This level of service is sub-standard. I've escalated the problem a couple o...

I have a Global Texting add on with 72 days until expiry. Texts to the USA are sent and received but texts to the UK do not arrive. Texts sent to the same number from a Public Mobile account work fine. In bound texts from the UK arrive. Replies are not received although Fongo says they are sent. My ...

I have been able to do this successfully.

I use a PIXEL7 with Public Mobile.

On this phone I dial *21*<fongo number># to call forward to Fongo.

this works well if I have WIFI or mobile data abroad.

on my return I dial ##21# to reverse the call forward.

cheers

many thanks. I opened a problem ticket as well

I downloaded Fongo from the Play Store and it loaded 2023.7.0

When I try to login on FONGO app it says "uh oh Please re-install the latest release of the app and try again."

What is the problem ? I can't load any other version of Fongo.

many thanks

Greetinsg I am researching an intermittent problem for a friend. She says some calls from a USA number are not reaching her Fongo number in Canada. The USA end receives an error message ' No Routes Found". Her Fongo account is active and she has International Phone credits (about $5 credit) and...

many thanks

I am not that satisfied with the WIRELESS service from FONGO and want to cancel the monthly plan .

I can't see a cancel plan option anywhere online. How do I cancel the Wireless plan and revert to using my FONGO account on WIFI only?

This is probably a simple problem with a simple answer. When I get a call on my PIXEL 3A /Android 10 FONGO WIRELESS SIM /FONGO APP 3.11.2.6 my phone pops up a Notification of the call but the FONGO app does not come into focus. When I acknowledge the pop up the FONGO app will come to focus and norma...

thank you. Fongo support eventually replied to my open ticket yesterday and advised they are updating their FAQ's .

itemobile.apn continues to work for me with 100% availability. Good download and upload speed.

Thanks for your help with this.

Changing to itemobile.apn works, Service provided data access and fongo connected.

Why on earth would they have gonet.apn in their set up instructions if this doesn't work! Go figure.

thanks. I will select the Rogers itemobile.apn setting and see if this works.

Opened problem ticket 445179 on July 4th ... so far no response from FONGO. Today (Monday July 6th) the SIM stopped working when I was in Flamborough Ontario (just north of Hamilton Airport). ROGERS signal was strong but no data connection. FONGO service could not connect (actually any app requiring...

I recently started using FONGO Wireless. I moved from FIDO. I found their app on Android to be a useful tool for monitoring month-to-date usage. I know you can dig into the 'mobile data' settings in Android to see the phone's approximation of usage but it would be useful to have an equivalent to the...

thanks . I have credits for international texts and some $'s on account for calls. These functions work well in
the FONGO app. Outside of the app is my issue ....thanks for the reply though

curiouser and curiouser As of 20:30 this evening the SIM started working. Rogers network had a bit of a blip I guess.


Anyone have a similar problem with intermittent connectivity?

I activated my new SIM yesterday. I am not getting Data on the new SIM. The SIM shows active and the Mobile data is on and the APNs are set. See attached screen shots PIXEL 3 A Android 10 FONGO 3.11.2.6 Everything works fine on WIFI just not when I am out and about trying to use the data SIM

thanks ... I understand Hangouts etc. I am more worried about sending messages and making calls outside the FONGO app. I have been using a FIDO data only SIM and have been dinged once or twice when I e.g. make a call from my contacts app or call via handsfree in my car or send a message using the no...

thanks ... I found these settings in my Pixel 3A

many thanks.

If I use the native android messages or phone apps will I be billed for non Fongo use? Do all texts and call have to go through the fongo app?

is there a utility to monitor my data usage on a daily basis?

is there an automated warning sent if I get near the 2 gig monthly limit?

I signed up for the FONGO SIM which should arrive in a few days.

My question is can I use the Android phone and messaging apps with the FONGO SIM or do I have to
continue to use the FONGO APP for voice and text?


cheers

A friend of mine with a Fongo app installed tried calling me on my Fongo number yesterday . I could hear him very clearly but he was not able to hear me . We are both using Pixel 3a's . I tried calling him back with the same results I called him again using a landline (non-Fongo) and had the same re...