Search found 7 matches

by Rafi
07/22/2018
Forum: Community Support
Topic: No voicemail beep when go off hook
Replies: 1
Views: 3234

No voicemail beep when go off hook

Hi all,

Before I upgraded to Granstream HT812, whenever the phone goes off hook, if I have a voicemail, I will hear a beep, however, after upgrading, even though I have voicemails, I don't hear the beep when I go off hook, any help is greatly appreciate it.

Thank you,

Rafi
by Rafi
07/11/2018
Forum: Community Support
Topic: switch to Grandstream HT812 and but no incoming..
Replies: 11
Views: 14119

Re: switch to Grandstream HT812 and but no incoming..

Quick update. The issue seems to have been fixed after doing the following. I setup the Grandstream for PPPoE and it seems to have worked. However, I am not clear on why PPPoE is needed? I understand my DSL modem needs it for authentication and for pushing down the SLAs, but not able to figure out w...
by Rafi
07/10/2018
Forum: Community Support
Topic: switch to Grandstream HT812 and but no incoming..
Replies: 11
Views: 14119

Re: switch to Grandstream HT812 and but no incoming..

Teksavvy DSL modem is called "Smart/RG"model # SR515ac the DSL modem is configured as bridge and one of its lan ports connects to the grandstream WAN port I am planing on defaulting the configs of grandstream and reconfigure it based on the info you provided me even though this is what I c...
by Rafi
07/10/2018
Forum: Community Support
Topic: switch to Grandstream HT812 and but no incoming..
Replies: 11
Views: 14119

Re: switch to Grandstream HT812 and but no incoming..

what would be the recommeded dial string for teh granstream HT812? thx
by Rafi
07/10/2018
Forum: Community Support
Topic: switch to Grandstream HT812 and but no incoming..
Replies: 11
Views: 14119

Re: switch to Grandstream HT812 and but no incoming..

Hi there, Just a quick update, since it didn't work, I changed to sip to "voip4.freephoneline.ca:6060", once i did that and I rebooted the voip box, I lost access to the internet (laptop connected to the voip), and it wouldn't come back, logged into the voip box and status = unregistered. ...
by Rafi
07/10/2018
Forum: Community Support
Topic: switch to Grandstream HT812 and but no incoming..
Replies: 11
Views: 14119

Re: switch to Grandstream HT812 and but no incoming..

Hi, Thank you very much for your prompt reply, I did follow the procedure your provided, however, I am still having the same issue where after a short period of time, I am unable to receive calls. While in this state, I logged into the ATA and under status it shows "registered" but when I ...
by Rafi
07/09/2018
Forum: Community Support
Topic: switch to Grandstream HT812 and but no incoming..
Replies: 11
Views: 14119

switch to Grandstream HT812 and but no incoming..

Hi all, I used to have a DSL modem with a built in SIP, however, it is not fast for internet. I spoke with Teksavvy (my ISP) and they sent me a new high speed modem "SmartRG-B920", I do have internet now, however, I got myself a Granstream HT812 SIP voip box, the issue that I am having is ...