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I got a fax yesterday and I cleared it today but the VMI is still on at this point. I tried to clear it by leaving a voice-mail for myself, I let it sit for about 2 hours and then cleared it. But the VMI indicator is still there. I am starting to think it thinks a fax is there still which it isn't a...

I am having issues clearing fax voicemail indicator. It will not stop beeping on the handset and the light on my phone continues to blink. Please help. Thanks!

For me this issue has come back but from a different point. I deleted a fax message and now the indicator still exists. Will it ever go away this time? I have tried to reboot and recycle the device to make it think it has no messages but to no avil. Anyone know what to do?

Im Back:(Welcome back to everyone) Still happy with the service but, Question: I have a Linksys PAP2, everything up until the outage on March 18th was working correctly, everything has now come back online of course but now another issue has popped up and that is of the usage of Caller ID passing fr...

I second that!

Hey everyone following this issue, Long time no post, I know, but anyways Steve and Admin Kris the issue has been completely solved from your end guys (once again thanks very much appreciated from our end as users) any one else who has issues, it will be most likely now related to there own setup (i...

I think Steve will be sleeping soundly tonight lol! I would like to thank Steve and all his crew who preformed the repairs! (pass my thanks along) (once again-unofficial confirmation of the resolution)

At this point in time I can (unofficially) say that the issue has been apparently solved at this time, what ever work was done last night made a heck of a difference, as I am at this time not seeing any issues and I have been testing all morning to replicate the issue and I can't seem to do it, (St...

Just wanted to check in and see if this issue was getting close to being resolved. Thanks to the testers who are trying to help FPL figure this out. I have still managed to delay pulling the plug on FPL and going back to Rogers. But, I don't think I'll be able to hold out much longer, my wife is re...

well there goes that shoe...out the window

Ok question for users that having a working setup, besides hard ip phone users, is anyone using any other voip devices not having an issue whether it be from linksys or grand-stream who is not having issues ? the reason I ask is because everyone seems to be having issues only with the Linksys PAP-2 ...

Unfortunately for us, a VoIP provider isn't like "the phone company". When your phone doesn't work, you call the phone company. They send a phone technician that checks the phone wire from your house all the way to the phone central. He might have to drive there with his phone truck. Ever...

Andy We are working as hard as we can on this and running several tests with several users here in the forum who are helping us. As I've already explained earlier in this thread, the fact that this problem isn't happening for everyone does make it increasingly difficult to isolate what the problem ...

one more thing if possible, so you have no drop offs can you confirm via your voip's home page and view your lost packets, lets say make a call for 10min or so and refresh the page every so often and see if you have any dropped packets because at this point i have set it up your way and to no avil i...

when did it initially start working, meaning what exact setting then made your calls work correctly because to me it seems to be only on thing thats causing the issue

Hi Steve. I am glad to see that there is a real push to try and get this solved. If I can lend any more weight to dedicating as many resources to it as possible I personally would really appreciate a resolution in the next day or two. As I've said before I pushed my wife to change over to this serv...

I won't sleep until it does, and of course we won't leave everyone hanging. Despite being a free service, we still aim to be just as good, if not better, than the competition! I totally agree with Steve on this matter I will not sleep until the issue is solved (got my self in a hot boat because I r...

steve i have corrected the PM issue, just confirm when you have a chance that you got the pm

hey just add the note if I was noticed as not being pingable, I now am and have made the change to be pinged,

Steve i sent you a message under the message tag RE:CP24isgoodnews INFO

strange packet loss after 3 minutes into a call it seemed the worst tonight calling pizza pizza as a test, was good for the first two minutes and then bam right at almost three minutes packets where dropping like crazy once again and of course we all know what this resulted in (lost words on call)

maybe somone or steve has the answer to this question, I don't personally know anyone who has freephonline DSL but would like to know if it shares the same settings when using the same DSL line, so lets say i had bell and FPL DSL and they both go through the same line would the routes not be the sam...

I can say that I have enabled QoS from day one without change and went as far as to put the ATA in a DMZ to no success, and i tried the other idea of just trying to isolate it being the ATA with just using the softphone but sadly there are still packet losses basically the same as the ATA. But one t...

problem is pretty bad right now (8:40PM EST Sunday) if anyone wants to test it. http://dl.dropbox.com/u/1770391/sip-packetloss.png Packet loss is over 700 now. (8:48PM) For troubleshooting testing purposes, I used the same device on Line 2 to another SIP provider at the same time. No packet loss. T...

Hey Steve, Another thing i noticed lately is that the issue it self doesn't happen frequently as much at different times of the day, making calls in the evening seems to have less packet drops as opposed to a weekday mid-noon calls seem to have more drops, maybe the server that is dropping the packe...

At this point a lot of people seem to be having the issue of the hop on IP:38.20.41.70 at least thats what im seeing from the people who are commenting and posting pictures and from the few locations. From the two from bell I have tried and the other three on rogers it all seems to indicate that the...