Search found 95 matches

by 46jimbo
01/17/2024
Forum: Community Support
Topic: New to Fongo
Replies: 2
Views: 1530

Re: New to Fongo

Try phoning the sales office at 1-855-553-6646. They are the ones responsible for shipping out the ATA adapters.
by 46jimbo
01/12/2024
Forum: Community Support
Topic: Follow Me Settings
Replies: 0
Views: 1925

Follow Me Settings

I'm a longtime Freephoneline customer who has just switched over to Fongo Home Phone. I'm trying to set up the Follow Me feature, but every time I try to save my info, I get an error message. Strangely, some info seems to stick. But I haven't been successful in getting the follow me phone number to ...
by 46jimbo
05/17/2020
Forum: Community Support
Topic: Voicemail: What worked for me, plus Questions
Replies: 10
Views: 9548

Re: Voicemail: What worked for me, plus Questions

Perhaps the problem isn't with Freephoneline but rather with the mail app for Windows 10. If I check my email on Gmail using a web browser, the audio file is there. But in the Windows 10 Mail app, it doesn't show up!?? Thanks for your attention!
by 46jimbo
05/16/2020
Forum: Community Support
Topic: Voicemail: What worked for me, plus Questions
Replies: 10
Views: 9548

Re: Voicemail: What worked for me, plus Questions

Thanks for your reply, Liptonbrisk. Mine is set to 'Copy' too. The setup has worked fine for years until the audio file went AWOL recently.
by 46jimbo
05/14/2020
Forum: Community Support
Topic: Voicemail: What worked for me, plus Questions
Replies: 10
Views: 9548

Re: Voicemail: What worked for me, plus Questions

When I get a voicemail, I get an email but there is no audio file attached. Otherwise, voicemail is working as it should. Does anyone else have this problem with the email?
by 46jimbo
03/12/2019
Forum: Device Configuration Sharing
Topic: Grandstream HT801 configuration
Replies: 3
Views: 12573

Re: Grandstream HT801 configuration

Thanks, Liptonbrisk.
by 46jimbo
03/08/2019
Forum: Device Configuration Sharing
Topic: Grandstream HT801 configuration
Replies: 3
Views: 12573

Grandstream HT801 configuration

Is there a setup guide for this new Grandstream ATA?
by 46jimbo
03/02/2016
Forum: Community Support
Topic: New issues
Replies: 1
Views: 2785

Re: New issues

Well, I can't help you with your problem, but I can say that none of these problems are happening to me. So the problem is not general.
by 46jimbo
01/07/2016
Forum: Community Support
Topic: Freephoneline and 'call back'
Replies: 0
Views: 2686

Freephoneline and 'call back'

When I travel overseas, I use a travel sim in my cellphone which uses the 'call back' system. It works just fine with landlines, but does not work with Freephoneline. (The return call never comes, so I can't connect.) Is this a known issue? Is it the same with all VOIP setups?
by 46jimbo
08/13/2015
Forum: Community Support
Topic: Existing customer, want to buy VoIP adapter
Replies: 7
Views: 7505

Re: Existing customer, want to buy VoIP adapter

This is the ATA that I use.

http://www.ebay.ca/itm/Grandstream-HT70 ... 3a89388d47

There are setup instructions on the Freephoneline forum.
by 46jimbo
07/10/2015
Forum: Suggestions & Feedback
Topic: Thoughts on FPL deleting accounts after 90 days of inactity
Replies: 6
Views: 16880

Re: Thoughts on FPL deleting accounts after 90 days of inact

Would buying $5 in World Credits keep the number alive?
by 46jimbo
06/28/2015
Forum: Community Support
Topic: No voicemails are forwarded to my email
Replies: 9
Views: 7905

Re: No voicemails are forwarded to my email

I found that Gmail was sending my voicemails to the Spam box. Using a Yahoo or Outlook email address fixed that problem.
by 46jimbo
06/15/2015
Forum: General Discussions
Topic: Bud Phone Website Moved to ?
Replies: 8
Views: 10642

Re: Bud Phone Website Moved to ?

Thanks Jake. This might be a route to go too.

http://support.freephoneline.ca/entries/22891002

(But it will cost $25!!)
by 46jimbo
06/14/2015
Forum: General Discussions
Topic: Bud Phone Website Moved to ?
Replies: 8
Views: 10642

Re: Bud Phone Website Moved to ?

I have the same problem. I am directed to the Fongo login page, not the old BudPhone page. But my login credentials are refused. The number is still alive and it will receive calls. I really like my number and would like to keep it. Is there a way to get it functioning under Fongo or Freephoneline? ...
by 46jimbo
05/08/2015
Forum: Community Support
Topic: Settings of Grandstream HT701 not held after reboot
Replies: 3
Views: 3485

Re: Settings of Grandstream HT701 not held after reboot

Try resetting your HT701 (via the pinhole) and reenter your info. I'm just guessing here because I have the same ATA and have no problems.
by 46jimbo
11/18/2014
Forum: Tips & Tricks From Seasoned Users
Topic: Buzzing in
Replies: 4
Views: 9516

Re: Buzzing in

In my condo, I just plug a spare phone into the old phone jack (which is disconnected from Bell). I get a dial tone, but can't call out. However, it operates the door buzzer.
by 46jimbo
05/15/2014
Forum: General Discussions
Topic: Fongo in the USA
Replies: 3
Views: 5074

Re: Fongo in the USA

On the other hand, while you are in the States, if you call a local U.S. number, this would be a long distance call. It would be as if you called them from Ottawa.
by 46jimbo
05/13/2014
Forum: Suggestions & Feedback
Topic: Best ATA adapter with FPL
Replies: 3
Views: 5418

Re: Best ATA adapter with FPL

The Grandstream HT701 is a solid device. I believe it's the one Fongo provides with the Fongo Home Phone.

http://www.ebay.ca/itm/Grandstream-Anal ... 338dbb28f8
by 46jimbo
05/10/2014
Forum: Community Support
Topic: HT 286 ATA
Replies: 12
Views: 8411

Re: HT 286 ATA

The problem may be caused by the firmware. Grandstream Web site (section Gateways and ATA's, Discontinued products but still supported) shows firmware release 1.1.0.45 for the HT286. Enter the ATA IP address in your browser (you will get it by pressing *** on your phone set), password admin. Select...
by 46jimbo
05/02/2014
Forum: Community Support
Topic: HT 286 ATA
Replies: 12
Views: 8411

Re: HT 286 ATA

Both myself and my girlfriend have been having exactly the same issues with our Grandstream H286. This problem has just appeared recently, after many months of trouble free service. I have changed both of our ata's to Grandstream H701's, and so far, the problem has gone away. There seems to be somet...
by 46jimbo
05/02/2014
Forum: Community Support
Topic: HT 286 ATA
Replies: 12
Views: 8411

Re: HT 286 ATA

Both myself and my girlfriend have been having exactly the same issues with our Grandstream H286. This problem has just appeared recently, after many months of trouble free service. I have changed both of our ata's to Grandstream H701's, and so far, the problem has gone away. There seems to be somet...
by 46jimbo
04/14/2014
Forum: Community Support
Topic: constant service interuption
Replies: 4
Views: 3954

Re: constant service interuption

I have been getting this same problem recently. In fact, it happened to my phone just 1 hour ago. My girlfriend has a similar situation. We have been using Grandstream H286 ata's for 2 years without issue. So this problem has just cropped up. The settings have never been altered during that time. I ...
by 46jimbo
04/13/2014
Forum: Community Support
Topic: Device Not Registered
Replies: 13
Views: 8714

Re: Device Not Registered

Same problem for me this morning. But switching to voip2 worked. Strange, because I had the same problem a couple of weeks ago and solved it by going the other way. My girlfriends phone had the same problem a couple of days ago.
by 46jimbo
01/20/2014
Forum: Community Support
Topic: SIP status became "disconnected" today
Replies: 2
Views: 2790

Re: SIP status became "disconnected" today

I had a problem similar to this recently. Try using this setting in your ATA.

SIP=voip2.freephoneline.ca