Search found 98 matches
- 07/27/2024
- Forum: Community Support
- Topic: [Resolved] Number Keys Don't Register
- Replies: 5
- Views: 1398
Re: Number Keys Don't Register
I'm happy to report that Fongo technicians fixed the problem.
- 07/25/2024
- Forum: Community Support
- Topic: [Resolved] Number Keys Don't Register
- Replies: 5
- Views: 1398
Re: Number Keys Don't Register
Thanks for your prompt reply, Liptonbrisk. I tried that phone number for testing the number keys and they all registered. I will submit a support ticket to see what they can do for me.
- 07/24/2024
- Forum: Community Support
- Topic: [Resolved] Number Keys Don't Register
- Replies: 5
- Views: 1398
[Resolved] Number Keys Don't Register
I was a Freephoneline user for many years and recently switched over Fongo Home Phone. Same handset. Only the ATA has changed. I find that I can no longer buzz people into my condo building. When I press '6', nothing happens. (I do a workaround with 'Follow Me' to my cell phone so I can buzz them in...
- 01/17/2024
- Forum: Community Support
- Topic: New to Fongo
- Replies: 2
- Views: 2294
Re: New to Fongo
Try phoning the sales office at 1-855-553-6646. They are the ones responsible for shipping out the ATA adapters.
- 01/12/2024
- Forum: Community Support
- Topic: Follow Me Settings
- Replies: 0
- Views: 3442
Follow Me Settings
I'm a longtime Freephoneline customer who has just switched over to Fongo Home Phone. I'm trying to set up the Follow Me feature, but every time I try to save my info, I get an error message. Strangely, some info seems to stick. But I haven't been successful in getting the follow me phone number to ...
- 05/17/2020
- Forum: Community Support
- Topic: Voicemail: What worked for me, plus Questions
- Replies: 10
- Views: 9765
Re: Voicemail: What worked for me, plus Questions
Perhaps the problem isn't with Freephoneline but rather with the mail app for Windows 10. If I check my email on Gmail using a web browser, the audio file is there. But in the Windows 10 Mail app, it doesn't show up!?? Thanks for your attention!
- 05/16/2020
- Forum: Community Support
- Topic: Voicemail: What worked for me, plus Questions
- Replies: 10
- Views: 9765
Re: Voicemail: What worked for me, plus Questions
Thanks for your reply, Liptonbrisk. Mine is set to 'Copy' too. The setup has worked fine for years until the audio file went AWOL recently.
- 05/14/2020
- Forum: Community Support
- Topic: Voicemail: What worked for me, plus Questions
- Replies: 10
- Views: 9765
Re: Voicemail: What worked for me, plus Questions
When I get a voicemail, I get an email but there is no audio file attached. Otherwise, voicemail is working as it should. Does anyone else have this problem with the email?
- 03/12/2019
- Forum: Device Configuration Sharing
- Topic: Grandstream HT801 configuration
- Replies: 3
- Views: 12881
Re: Grandstream HT801 configuration
Thanks, Liptonbrisk.
- 03/08/2019
- Forum: Device Configuration Sharing
- Topic: Grandstream HT801 configuration
- Replies: 3
- Views: 12881
Grandstream HT801 configuration
Is there a setup guide for this new Grandstream ATA?
- 03/02/2016
- Forum: Community Support
- Topic: New issues
- Replies: 1
- Views: 2836
Re: New issues
Well, I can't help you with your problem, but I can say that none of these problems are happening to me. So the problem is not general.
- 01/07/2016
- Forum: Community Support
- Topic: Freephoneline and 'call back'
- Replies: 0
- Views: 2715
Freephoneline and 'call back'
When I travel overseas, I use a travel sim in my cellphone which uses the 'call back' system. It works just fine with landlines, but does not work with Freephoneline. (The return call never comes, so I can't connect.) Is this a known issue? Is it the same with all VOIP setups?
- 08/13/2015
- Forum: Community Support
- Topic: Existing customer, want to buy VoIP adapter
- Replies: 7
- Views: 7602
Re: Existing customer, want to buy VoIP adapter
This is the ATA that I use.
http://www.ebay.ca/itm/Grandstream-HT70 ... 3a89388d47
There are setup instructions on the Freephoneline forum.
http://www.ebay.ca/itm/Grandstream-HT70 ... 3a89388d47
There are setup instructions on the Freephoneline forum.
- 07/10/2015
- Forum: Suggestions & Feedback
- Topic: Thoughts on FPL deleting accounts after 90 days of inactity
- Replies: 6
- Views: 17937
Re: Thoughts on FPL deleting accounts after 90 days of inact
Would buying $5 in World Credits keep the number alive?
- 06/28/2015
- Forum: Community Support
- Topic: No voicemails are forwarded to my email
- Replies: 9
- Views: 8012
Re: No voicemails are forwarded to my email
I found that Gmail was sending my voicemails to the Spam box. Using a Yahoo or Outlook email address fixed that problem.
- 06/15/2015
- Forum: General Discussions
- Topic: Bud Phone Website Moved to ?
- Replies: 8
- Views: 10914
Re: Bud Phone Website Moved to ?
Thanks Jake. This might be a route to go too.
http://support.freephoneline.ca/entries/22891002
(But it will cost $25!!)
http://support.freephoneline.ca/entries/22891002
(But it will cost $25!!)
- 06/14/2015
- Forum: General Discussions
- Topic: Bud Phone Website Moved to ?
- Replies: 8
- Views: 10914
Re: Bud Phone Website Moved to ?
I have the same problem. I am directed to the Fongo login page, not the old BudPhone page. But my login credentials are refused. The number is still alive and it will receive calls. I really like my number and would like to keep it. Is there a way to get it functioning under Fongo or Freephoneline? ...
- 05/08/2015
- Forum: Community Support
- Topic: Settings of Grandstream HT701 not held after reboot
- Replies: 3
- Views: 3539
Re: Settings of Grandstream HT701 not held after reboot
Try resetting your HT701 (via the pinhole) and reenter your info. I'm just guessing here because I have the same ATA and have no problems.
- 11/18/2014
- Forum: Tips & Tricks From Seasoned Users
- Topic: Buzzing in
- Replies: 4
- Views: 9642
Re: Buzzing in
In my condo, I just plug a spare phone into the old phone jack (which is disconnected from Bell). I get a dial tone, but can't call out. However, it operates the door buzzer.
- 05/15/2014
- Forum: General Discussions
- Topic: Fongo in the USA
- Replies: 3
- Views: 5129
Re: Fongo in the USA
On the other hand, while you are in the States, if you call a local U.S. number, this would be a long distance call. It would be as if you called them from Ottawa.
- 05/13/2014
- Forum: Suggestions & Feedback
- Topic: Best ATA adapter with FPL
- Replies: 3
- Views: 5524
Re: Best ATA adapter with FPL
The Grandstream HT701 is a solid device. I believe it's the one Fongo provides with the Fongo Home Phone.
http://www.ebay.ca/itm/Grandstream-Anal ... 338dbb28f8
http://www.ebay.ca/itm/Grandstream-Anal ... 338dbb28f8
- 05/10/2014
- Forum: Community Support
- Topic: HT 286 ATA
- Replies: 12
- Views: 8575
Re: HT 286 ATA
The problem may be caused by the firmware. Grandstream Web site (section Gateways and ATA's, Discontinued products but still supported) shows firmware release 1.1.0.45 for the HT286. Enter the ATA IP address in your browser (you will get it by pressing *** on your phone set), password admin. Select...
- 05/02/2014
- Forum: Community Support
- Topic: HT 286 ATA
- Replies: 12
- Views: 8575
Re: HT 286 ATA
Both myself and my girlfriend have been having exactly the same issues with our Grandstream H286. This problem has just appeared recently, after many months of trouble free service. I have changed both of our ata's to Grandstream H701's, and so far, the problem has gone away. There seems to be somet...
- 05/02/2014
- Forum: Community Support
- Topic: HT 286 ATA
- Replies: 12
- Views: 8575
Re: HT 286 ATA
Both myself and my girlfriend have been having exactly the same issues with our Grandstream H286. This problem has just appeared recently, after many months of trouble free service. I have changed both of our ata's to Grandstream H701's, and so far, the problem has gone away. There seems to be somet...
- 04/14/2014
- Forum: Community Support
- Topic: constant service interuption
- Replies: 4
- Views: 4011
Re: constant service interuption
I have been getting this same problem recently. In fact, it happened to my phone just 1 hour ago. My girlfriend has a similar situation. We have been using Grandstream H286 ata's for 2 years without issue. So this problem has just cropped up. The settings have never been altered during that time. I ...