Search found 1068 matches

by FONGO_mike
05/07/2015
Forum: Support Technique Français
Topic: Fonctionnement en vitesse intermédiaire ???
Replies: 7
Views: 12214

Re: Fonctionnement en vitesse intermédiaire ???

vitesse de 2mbps est le minimum mais ca devrait fonctionner meme sur 1
by FONGO_mike
09/23/2014
Forum: Community Support
Topic: VOIP knocking out the internet - HELP PLS!
Replies: 1
Views: 2353

Re: VOIP knocking out the internet - HELP PLS!

Your Fongo service wouldn't be affecting your internet connection. Are you on a Cable connection or DSL? Both can provide their own connection problems. In the years that i have been working here, i have never seen our ATA's or any other connection method cause internet disconnects. If this is not r...
by FONGO_mike
09/23/2014
Forum: Community Support
Topic: The Phone Worked Intermittently After Switching ISP
Replies: 2
Views: 4036

Re: The Phone Worked Intermittently After Switching ISP

CIKtel actually piggy backs on Rogers network. If i am not mistaken you will likely be using a Hitron modem. If you log into the modem, verify that SIP is enabled in the device.

Other than that, using a different modem should not affect your Fongo service in regards to reaching any destination.
by FONGO_mike
01/24/2014
Forum: Community Support
Topic: Extreme Choppy Sound...
Replies: 8
Views: 6229

Re: Extreme Choppy Sound...

Something you may want to try is running a ping test from your computer over the connection when nothing else is using bandwidth. In the past, i have seen a number of issues where it was related to jitter on the Rogers connection (Rogers does not guarantee jitter rates)
by FONGO_mike
01/21/2014
Forum: Suggestions & Feedback
Topic: Where are you using Dell Voice?
Replies: 30
Views: 88777

Re: Where are you using Dell Voice?

With any luck, i should be able to test from South Korea later this year. Possibly the phillipines and Taiwan as well.
by FONGO_mike
01/21/2014
Forum: Support Technique Français
Topic: Tests avec SIP sur FPL
Replies: 2
Views: 5291

Re: Tests avec SIP sur FPL

Bonjour, Ceci est une question s'adressant au staff de Fongo. Je possède déjà un compte avec FPL.CA avec un unlock key relié sur un Obi100 qui fonctionne à merveille. Je voudrais tester un autre appareil SIP dont les paramètres recommandés sont conçus pour d'autres modèles. Existe-t-il une façon d'...
by FONGO_mike
12/17/2013
Forum: Suggestions & Feedback
Topic: Anyone else feel taken advantage of?
Replies: 8
Views: 11633

Re: Anyone else feel taken advantage of?

My apology, i was simply replying to your last post from what skimmed through in order to try and offer help. I do believe there are articles via our websites that indicate this as well and there are posts via these forums that explain it as well. Your number is not at risk of being lost, so you hav...
by FONGO_mike
12/17/2013
Forum: Suggestions & Feedback
Topic: Anyone else feel taken advantage of?
Replies: 8
Views: 11633

Re: Anyone else feel taken advantage of?

Essentially, the simplified version is that if you have a www.freephoneline.ca account, you won't be able to use it with the phone app. In order to use the phone app, your account needs to be signed up on www.fongo.com
by FONGO_mike
12/11/2013
Forum: Support Technique Français
Topic: Vitesse internet intermédiaire ???
Replies: 1
Views: 5681

Re: Vitesse internet intermédiaire ???

Vous avez quelle vitesse? Vitesse intermidiaire peut variee entre fournissuer ISP
by FONGO_mike
11/21/2013
Forum: Community Support
Topic: New Customer
Replies: 4
Views: 6467

Re: New Customer

It will also depend on if you are configuring the number into the thomson 784 modem or if oyu will be using an ATA device plugged into he ethernet ports. If you are using an ATA, you will need to run a SIP unbind command in the modem to enable the ports for the ATA. Doing this however will essential...
by FONGO_mike
11/21/2013
Forum: Support Technique Français
Topic: problème de son pour les appels sortants
Replies: 2
Views: 4859

Re: problème de son pour les appels sortants

Peut tu m'envoyer votre numero Fongo? (Envoyer le par PN)
by FONGO_mike
10/29/2013
Forum: Community Support
Topic: Accessing my Free Phone Line Voice Mail Using My Cell
Replies: 2
Views: 2631

Re: Accessing my Free Phone Line Voice Mail Using My Cell

When it requests the password, it will be the same password you would usually use to access your VM.
by FONGO_mike
10/29/2013
Forum: Community Support
Topic: porting from bell
Replies: 5
Views: 4464

Re: porting from bell

What are do you live in? It is possible we are unable to port from that location. Also, have you put in a cancellation request already with Bell? That would also prevent us from being able to port out the number. Hi, I registered with FPL Wednesday and also put in a request to port my number from Be...
by FONGO_mike
10/29/2013
Forum: Community Support
Topic: Hi all new here and 13000 port problems
Replies: 6
Views: 5422

Re: Hi all new here and 13000 port problems

Try giving permission to the softphone (specifically) in your firewall to allow it access. Ping test results show all packets are failling which could mean that the needed port is blocked.
by FONGO_mike
10/23/2013
Forum: Community Support
Topic: Can I change a new phone number
Replies: 4
Views: 4013

Re: Can I change a new phone number

If you are receiving a lot of harrasing calls, contact your local law enforcement agency.
If it is telemarketers, tell them to put you on their do not call list and register for the national do not call registry.
by FONGO_mike
10/23/2013
Forum: Community Support
Topic: Hi all new here and 13000 port problems
Replies: 6
Views: 5422

Re: Hi all new here and 13000 port problems

Did you open the ports or did you specifically give access to the soft phone to be able to access?
by FONGO_mike
10/23/2013
Forum: Community Support
Topic: How to stop robocalls from "7070" or "100"
Replies: 5
Views: 4508

Re: How to stop robocalls from "7070" or "100"

I am locking this thread, this has been posted an umber of itmes in the forums as well as the resolution.

One such example, found by using the search bar in the top right corner as we ask people to do, can be found here.

A simple search of "Calls from 100" brought up a list of threads.
by FONGO_mike
10/17/2013
Forum: Community Support
Topic: Will the HT701 ATA work from a Thomson TG784?
Replies: 10
Views: 7092

Re: Will the HT701 ATA work from a Thomson TG784?

Through the CLI, it is possible to dissable it, but in doing so, you are removing the ability to use the SIP phone ports on the thomson
by FONGO_mike
10/10/2013
Forum: Community Support
Topic: Will the HT701 ATA work from a Thomson TG784?
Replies: 10
Views: 7092

Re: Will the HT701 ATA work from a Thomson TG784?

The ATA will not work on the thomson 784 modem as the phone ports, like the ATA, are pushing through port 5060 to use the SIP phone settings.
by FONGO_mike
10/10/2013
Forum: Community Support
Topic: Phone numbers that can be ported to the Fongo network
Replies: 2
Views: 2804

Re: Phone numbers that can be ported to the Fongo network

The short answer to why you cannot port Manitoba numbers is tat we do not yet have a DID footprint in the area you are trying to port from.
by FONGO_mike
09/24/2013
Forum: Community Support
Topic: Voicemail waiting tone, even when no messages
Replies: 8
Views: 5678

Re: Voicemail waiting tone, even when no messages

Have you tried to disable VM notifications in either your phone or ATA and then re-activate it?
by FONGO_mike
09/24/2013
Forum: Community Support
Topic: Call Waiting not working
Replies: 1
Views: 2127

Re: Call Waiting not working

Freephoneline features can be found on the website here.
by FONGO_mike
09/23/2013
Forum: Community Support
Topic: freephoneline Desktop Application is Not Working
Replies: 9
Views: 6397

Re: freephoneline Desktop Application is Not Working

Yep I do see the "My Number (my number)" messege when the program is up and I just re-installed the program, but it still doesn't work. Also I did do a test connection and it says "Results: Timeout expired! Data transfer: Unable to send/receive sound data! Port 13000 should be availa...
by FONGO_mike
09/16/2013
Forum: General Discussions
Topic: silent calls with IDs of "100/101/1000/900900" etc...
Replies: 12
Views: 17641

Re: silent calls with IDs of "100/101/1000/900900" etc...

What kind of ATA are you using? Most will have an option in them about allowing incoming SIP calls (term can change depending on the ATA)