Search found 1068 matches
- 05/07/2015
- Forum: Support Technique Français
- Topic: Fonctionnement en vitesse intermédiaire ???
- Replies: 7
- Views: 12217
Re: Fonctionnement en vitesse intermédiaire ???
vitesse de 2mbps est le minimum mais ca devrait fonctionner meme sur 1
- 09/23/2014
- Forum: Community Support
- Topic: VOIP knocking out the internet - HELP PLS!
- Replies: 1
- Views: 2355
Re: VOIP knocking out the internet - HELP PLS!
Your Fongo service wouldn't be affecting your internet connection. Are you on a Cable connection or DSL? Both can provide their own connection problems. In the years that i have been working here, i have never seen our ATA's or any other connection method cause internet disconnects. If this is not r...
- 09/23/2014
- Forum: Community Support
- Topic: The Phone Worked Intermittently After Switching ISP
- Replies: 2
- Views: 4038
Re: The Phone Worked Intermittently After Switching ISP
CIKtel actually piggy backs on Rogers network. If i am not mistaken you will likely be using a Hitron modem. If you log into the modem, verify that SIP is enabled in the device.
Other than that, using a different modem should not affect your Fongo service in regards to reaching any destination.
Other than that, using a different modem should not affect your Fongo service in regards to reaching any destination.
- 01/24/2014
- Forum: Community Support
- Topic: Extreme Choppy Sound...
- Replies: 8
- Views: 6234
Re: Extreme Choppy Sound...
Something you may want to try is running a ping test from your computer over the connection when nothing else is using bandwidth. In the past, i have seen a number of issues where it was related to jitter on the Rogers connection (Rogers does not guarantee jitter rates)
- 01/21/2014
- Forum: Suggestions & Feedback
- Topic: Where are you using Dell Voice?
- Replies: 30
- Views: 88803
Re: Where are you using Dell Voice?
With any luck, i should be able to test from South Korea later this year. Possibly the phillipines and Taiwan as well.
- 01/21/2014
- Forum: Support Technique Français
- Topic: Tests avec SIP sur FPL
- Replies: 2
- Views: 5292
Re: Tests avec SIP sur FPL
Bonjour, Ceci est une question s'adressant au staff de Fongo. Je possède déjà un compte avec FPL.CA avec un unlock key relié sur un Obi100 qui fonctionne à merveille. Je voudrais tester un autre appareil SIP dont les paramètres recommandés sont conçus pour d'autres modèles. Existe-t-il une façon d'...
- 12/17/2013
- Forum: Suggestions & Feedback
- Topic: Anyone else feel taken advantage of?
- Replies: 8
- Views: 11634
Re: Anyone else feel taken advantage of?
My apology, i was simply replying to your last post from what skimmed through in order to try and offer help. I do believe there are articles via our websites that indicate this as well and there are posts via these forums that explain it as well. Your number is not at risk of being lost, so you hav...
- 12/17/2013
- Forum: Suggestions & Feedback
- Topic: Anyone else feel taken advantage of?
- Replies: 8
- Views: 11634
Re: Anyone else feel taken advantage of?
Essentially, the simplified version is that if you have a www.freephoneline.ca account, you won't be able to use it with the phone app. In order to use the phone app, your account needs to be signed up on www.fongo.com
- 12/11/2013
- Forum: Support Technique Français
- Topic: Vitesse internet intermédiaire ???
- Replies: 1
- Views: 5681
Re: Vitesse internet intermédiaire ???
Vous avez quelle vitesse? Vitesse intermidiaire peut variee entre fournissuer ISP
- 11/21/2013
- Forum: Community Support
- Topic: New Customer
- Replies: 4
- Views: 6474
Re: New Customer
It will also depend on if you are configuring the number into the thomson 784 modem or if oyu will be using an ATA device plugged into he ethernet ports. If you are using an ATA, you will need to run a SIP unbind command in the modem to enable the ports for the ATA. Doing this however will essential...
- 11/21/2013
- Forum: Support Technique Français
- Topic: problème de son pour les appels sortants
- Replies: 2
- Views: 4863
Re: problème de son pour les appels sortants
Peut tu m'envoyer votre numero Fongo? (Envoyer le par PN)
- 10/29/2013
- Forum: Community Support
- Topic: Accessing my Free Phone Line Voice Mail Using My Cell
- Replies: 2
- Views: 2634
Re: Accessing my Free Phone Line Voice Mail Using My Cell
When it requests the password, it will be the same password you would usually use to access your VM.
- 10/29/2013
- Forum: Community Support
- Topic: porting from bell
- Replies: 5
- Views: 4464
Re: porting from bell
What are do you live in? It is possible we are unable to port from that location. Also, have you put in a cancellation request already with Bell? That would also prevent us from being able to port out the number. Hi, I registered with FPL Wednesday and also put in a request to port my number from Be...
- 10/29/2013
- Forum: Community Support
- Topic: Hi all new here and 13000 port problems
- Replies: 6
- Views: 5429
Re: Hi all new here and 13000 port problems
Try giving permission to the softphone (specifically) in your firewall to allow it access. Ping test results show all packets are failling which could mean that the needed port is blocked.
- 10/23/2013
- Forum: Community Support
- Topic: Can I change a new phone number
- Replies: 4
- Views: 4013
Re: Can I change a new phone number
If you are receiving a lot of harrasing calls, contact your local law enforcement agency.
If it is telemarketers, tell them to put you on their do not call list and register for the national do not call registry.
If it is telemarketers, tell them to put you on their do not call list and register for the national do not call registry.
- 10/23/2013
- Forum: Community Support
- Topic: Hi all new here and 13000 port problems
- Replies: 6
- Views: 5429
Re: Hi all new here and 13000 port problems
Did you open the ports or did you specifically give access to the soft phone to be able to access?
- 10/23/2013
- Forum: Community Support
- Topic: How to stop robocalls from "7070" or "100"
- Replies: 5
- Views: 4514
Re: How to stop robocalls from "7070" or "100"
I am locking this thread, this has been posted an umber of itmes in the forums as well as the resolution.
One such example, found by using the search bar in the top right corner as we ask people to do, can be found here.
A simple search of "Calls from 100" brought up a list of threads.
One such example, found by using the search bar in the top right corner as we ask people to do, can be found here.
A simple search of "Calls from 100" brought up a list of threads.
- 10/17/2013
- Forum: Community Support
- Topic: Will the HT701 ATA work from a Thomson TG784?
- Replies: 10
- Views: 7095
Re: Will the HT701 ATA work from a Thomson TG784?
Through the CLI, it is possible to dissable it, but in doing so, you are removing the ability to use the SIP phone ports on the thomson
- 10/10/2013
- Forum: Community Support
- Topic: Will the HT701 ATA work from a Thomson TG784?
- Replies: 10
- Views: 7095
Re: Will the HT701 ATA work from a Thomson TG784?
The ATA will not work on the thomson 784 modem as the phone ports, like the ATA, are pushing through port 5060 to use the SIP phone settings.
- 10/10/2013
- Forum: Community Support
- Topic: Phone numbers that can be ported to the Fongo network
- Replies: 2
- Views: 2805
Re: Phone numbers that can be ported to the Fongo network
The short answer to why you cannot port Manitoba numbers is tat we do not yet have a DID footprint in the area you are trying to port from.
- 09/24/2013
- Forum: Community Support
- Topic: Voicemail waiting tone, even when no messages
- Replies: 8
- Views: 5680
Re: Voicemail waiting tone, even when no messages
Have you tried to disable VM notifications in either your phone or ATA and then re-activate it?
- 09/24/2013
- Forum: Community Support
- Topic: Call Waiting not working
- Replies: 1
- Views: 2131
Re: Call Waiting not working
Freephoneline features can be found on the website here.
- 09/23/2013
- Forum: Community Support
- Topic: freephoneline Desktop Application is Not Working
- Replies: 9
- Views: 6405
Re: freephoneline Desktop Application is Not Working
Yep I do see the "My Number (my number)" messege when the program is up and I just re-installed the program, but it still doesn't work. Also I did do a test connection and it says "Results: Timeout expired! Data transfer: Unable to send/receive sound data! Port 13000 should be availa...
- 09/16/2013
- Forum: General Discussions
- Topic: silent calls with IDs of "100/101/1000/900900" etc...
- Replies: 12
- Views: 17656
Re: silent calls with IDs of "100/101/1000/900900" etc...
What kind of ATA are you using? Most will have an option in them about allowing incoming SIP calls (term can change depending on the ATA)
- 09/13/2013
- Forum: General Discussions
- Topic: message waiting voice mail notification always on
- Replies: 2
- Views: 4361
Re: message waiting voice mail notification always on
Moving this to a more appropriate queue