Fongo Community Forums

Maintenance Announcements will be posted here.

Hello everyone, Today we launched the beta release of free conference calling service across Canada. This new feature gives every Fongo user the ability to host free conference calls for up to 10 people with no fees, no call length restrictions and no setup required. The Fongo free conference call i...

Hi everyone, Current Freephoneline desktop application for Windows and Mac OS is version 3.2.7.0. This is the only approved version for FreePhoneLine, previous versions do not function correctly, or at all. Attempting to use previous versions of the software, or modified versions of the software, wi...

Hi everyone, We're excited to announce the expansion of Fongo's Free Calling Cities! Due to popular demand, free calling is now available in 32 new cities: Apsley, Bailieboro, Bethany, Bridgenorth, Buckhorn, Burleigh Falls, Campbellford, Cargill, Chatsworth, Chesley, Durham, Feversham, Flesherton, H...

Edit: Please note! The online store will also be down for the duration of maintenance. Thank you for your patience. Hi everyone, We are writing to let you know that the Fongo phone network is going through a scheduled upgrade. In order to minimize the inconvenience to you, we have scheduled this imp...

Hi everyone, We've put together the official configuration settings for Freephoneline VoIP Unlock Key users. These are written to be used with any third party equipment, such as ATAs and softphones. There are required and recommended settings for VoIP Unlock Key users: - The recommended suggestions ...

Hi all, Some quick clarification to misinformation that is being shared on the forums. Freephoneline and Fongo Mobile/Home Phone are brands under Fongo, not our sister company. As such, it is not ok to post personal information online that invite user harassment or vigilantism. Thread hijacking and ...

Revised 2013-02-06

Hey everyone, Whether you're a Freephoneline or a Fongo user, porting is now only steps away. Log in to your account online to transfer your number. Our automated number transfer process enables you to check whether or not your number qualifies to be transferred, provides us with the authorization r...

Hi everyone, We’re happy to announce that Fongo app users (formerly Dell Voice) can now manage their accounts online at https://www.fongo.com/login/. While you're checking out your new account management pages, please feel free to stop by the online store and purchase World Credits (iOS users can on...

For the latest updates regarding system status, please refer to our dedicated status page, we aim to provide the most up to date information on network and service outages.

http://status.fongo.com

We are aware that some of our customers are still experiencing issues and we are actively working through each individual case as fast as possible. As you know, the Fongo Forum is community driven support resource for the Fongo brands. We've been trying to support our customers through the Forum but...

If you have purchased a Dell Voice VoIP Unlock Key, please be aware that account login at http://www.dellvoice.ca will be temporarily unavailable as we work to upgrade our online account management. Access will return January 31, 2013. Your Dell Voice home phone functions will remain the same during...

Hello folks, Here's some additional information for your reference: Voicemail handling was resolved the morning of December 29th. We also installed a new SIP server and have been identifying and contacting misconfigured users where possible. If you're still encountering issues, please send us a pers...

A sincere thank you to all of you for your patience over these past few days. We truly appreciate those who have posted on the forum, especially over the holidays, as you've helped us isolate and work through the issue. We noticed our server performance was decreasing in an abnormal fashion (specifi...

We have been experiencing intermittent issues for Freephoneline users on the calling platform. Particularly, slow registrations may delay clients from being able to receive calls and occasionally make calls. Although there have been reports of denial of service attacks, we haven't come to any conclu...

A subset of our users are experiencing issues with incoming and outgoing calls. We are actively working to resolve this issue and we apologize for any inconvenience this may be causing.

Our teams are currently investigating service interruptions. These interruptions may cause downtime and/or occasional registration loss for some Fongo users. We will update this thread once service is restored as soon as possible. Please accept our sincere apologies for this interruption in service....

Hi everyone, Today, we launch a completely redesigned app with an updated interface and more free features. “Fongo has revolutionized the mobile service industry with a business model no one thought was possible: free calling. But our desire to innovate the mobile experience goes much further than c...

The Fongo Facebook Contest (Creepiest Caption Contest) is live and open! Fongo’s giving away two sets of passes to MONSTER MASH 2012 at the Guvernment, Toronto’s hottest Halloween party. This lightening round runs from Thursday, October 18 through til noon on Thursday, October 25. Text us some terro...

Our teams are currently investigating SMS service interruptions for Dell Voice mobile application users. These interruptions may cause a delay in sending and receiving text messages for Fongo users who have opted in to the US and/or Canada texting bundle. We will continue to update as we hear word f...

Celebrating The Moon Festival, Fongo Embraces The Chinese-Canadian Community By Offering Free Mobile Calling And Messaging In Chinese Flying home to meet loved ones during the festival can be expensive, but keeping in touch with them shouldn't be. Calls to Mainland China, Hong Kong and the US for $0...

Hi everyone, You asked. We listened. Today, we're launching a new version of the Dell Voice mobile application. This new version includes free unlimited Fongo Messaging, unlimited text messaging (SMS), better call quality, and less bandwidth usage. "Every day, tens of thousands of Canadians are...

TheHardy - Thank you for your question and happy to clarify -- we have no plans to discontinue the sale of SIP config files on Freephoneline.ca. As for Dell Voice customers who purchased SIP config files, we will continue to provide service to these customers. SIP config files will no longer be sold...

Hi everyone, Today we publically launched the first ever free home calling service for Canadians. Fongo Home Phone is the latest way we're working to save you time and money. For a one-time cost of $59.00 and a monthly Essential Services fee of $4.95, you get a complete home phone solution that incl...