Search found 44 matches
- 01/30/2019
- Forum: Community Support
- Topic: Android App is not working properly
- Replies: 12
- Views: 16421
Android App is not working properly
Hi, This evening (29/01/2019), the android app stopped working properly. I am able to connect to the app (through my account). But when I am trying to make a call I get the following message : "Error Retrieving Rate" and "Call Failed : Call can not be completed, you do not have an act...
- 02/01/2016
- Forum: Community Support
- Topic: Follow Me - problem
- Replies: 4
- Views: 5216
Re: Follow Me - problem
Hi Jack and Liptonbrisk. Thanks for your comments. I will contact FPL / Fongo with a PM to solve the problem. Even if the forward was not allowed from FPL to FPL in the past. Now it is allowed. I am able to forward my FPL number to another FPL number (one of my firends) but not to my second number I...
- 01/31/2016
- Forum: Community Support
- Topic: Follow Me - problem
- Replies: 4
- Views: 5216
Follow Me - problem
Hi, I have 2 freephoneline accounts. I am trying to use the FollowMe function from one of my freephoneline accounts. I would like to forward all my calls to another freephoneline number. When providing my new follow me number, I get the following message: "This number is already used as a Follo...
- 07/01/2014
- Forum: Suggestions & Feedback
- Topic: Feedback on technical support
- Replies: 22
- Views: 64545
Re: Feedback on technical support
excellent technical support. Time to start addressing the problem : Very Fast ! Time to solve the problem : very fast too !
It was a pleasure working with the Fongo technical support.
It was a pleasure working with the Fongo technical support.
- 05/17/2013
- Forum: Community Support
- Topic: can't get connected for FPL numbers
- Replies: 13
- Views: 8300
Re: can't get connected for FPL numbers
Unable to connect :
From asterisk : Registration for '1418XXXXXX@voip.freephoneline.ca' timed out, trying again. "Too many requests" back from 208.65.240.44:5060
From asterisk : Registration for '1418XXXXXX@voip.freephoneline.ca' timed out, trying again. "Too many requests" back from 208.65.240.44:5060
- 02/25/2013
- Forum: Community Support
- Topic: 30-60 seconds delay before first ring
- Replies: 1
- Views: 2167
30-60 seconds delay before first ring
Hi,
I have a 418 XXX-XXXX number. I experience a very long delay before the first ring. When someone calls me, my phone start ringing after 30-60 seconds delay. Can you help me with this problem ?
Is there any new config/setup ?
Thanks.
I have a 418 XXX-XXXX number. I experience a very long delay before the first ring. When someone calls me, my phone start ringing after 30-60 seconds delay. Can you help me with this problem ?
Is there any new config/setup ?
Thanks.
- 01/31/2013
- Forum: Community Support
- Topic: Incoming Calls are down?
- Replies: 87
- Views: 51057
Re: Incoming Calls are down?
Problems here in Quebec 418-XXX-XXXX
Using asterisk ... the phone is down ... unable to make calls or receive calls.
For several weeks already service is very random ... sometimes is working ... sometimes not ...
Hope that this issue will be resolved soon.
Using asterisk ... the phone is down ... unable to make calls or receive calls.
For several weeks already service is very random ... sometimes is working ... sometimes not ...
Hope that this issue will be resolved soon.
- 01/16/2013
- Forum: Community Support
- Topic: Freephoneline Down
- Replies: 132
- Views: 135341
Re: Freephoneline Down
Same here in Quebec City 418 651 XXXX
- 12/21/2012
- Forum: Community Support
- Topic: Phone line completely DEAD
- Replies: 26
- Views: 15336
Re: Phone line completely DEAD
Hi, My asterisk is unable to register with my freephoneline account (21 December 2012 - 11 PM) ! In Quebec City. Intermitent issues for 2-3 days now (19-20-21 December 2012) [Dec 21 22:55:06] NOTICE[2241]: chan_sip.c:11629 sip_reg_timeout: -- Registration for '1418XXXXXXX@voip.freephoneline.ca' time...
- 12/20/2012
- Forum: Fongo Announcements
- Topic: Possible service interruption for some users Dec 19th, 2012
- Replies: 90
- Views: 245172
Re: Possible service interruption for some users Dec 19th, 2
Hi,
I'm from Quebec City and I am unable to register and I'm unable to receive calls. 20.12.2012
Please help.
I'm from Quebec City and I am unable to register and I'm unable to receive calls. 20.12.2012
Please help.
- 03/18/2012
- Forum: Fongo Announcements
- Topic: Service Interruption - March 18, 2012
- Replies: 81
- Views: 272530
Re: Service Interruption - March 18, 2012
In Quebec City (418) the service is working properly at 6PM.
- 03/18/2012
- Forum: Community Support
- Topic: Service not working Sunday morning 18/03
- Replies: 31
- Views: 21557
Re: Service not working Sunday morning 18/03
FPL worked for few minutes in Quebec City. Down again 10.54 AM.
- 03/18/2012
- Forum: Community Support
- Topic: Service not working Sunday morning 18/03
- Replies: 31
- Views: 21557
Re: Service not working Sunday morning 18/03
service down in Quebec City
- 05/31/2011
- Forum: Suggestions & Feedback
- Topic: Calling Card : Use credit voucher to call from any phone
- Replies: 2
- Views: 4950
Calling Card : Use credit voucher to call from any phone
Hi, Is it possible to implement a calling card system ? If I have purchased a voucher, I am expecting to be able to use the credit even if I am not at home, and I don't have access to the internet, by calling an access number ! It will be very interesting to have a Toll Free Access Number for Canada...
- 05/02/2011
- Forum: Community Support
- Topic: Caller ID problems
- Replies: 3
- Views: 3788
Re: Caller ID problems
Hi,
The caller id is not working properly right now. The calls are provided as "UNKNOWN".
Hope it will be solved as soon as possible.
Thank you for the excellent work you are doing.
The caller id is not working properly right now. The calls are provided as "UNKNOWN".
Hope it will be solved as soon as possible.
Thank you for the excellent work you are doing.
- 02/18/2011
- Forum: Fongo Announcements
- Topic: New FollowMe Management Module
- Replies: 28
- Views: 38236
Re: New FollowMe Management Module
So you cannot use the followme service (after purchasing a long distance voucher) to forward a call to a Non US/Canadian Number ?
- 02/14/2011
- Forum: Community Support
- Topic: sign-up page
- Replies: 2
- Views: 3678
sign-up page
Hi,
The sign-up page under firefox does not display the referral fields. An error is encountered during the sign-up process because of that. The specific fields are Ok under IE or Chrome.
Best Regards.
The sign-up page under firefox does not display the referral fields. An error is encountered during the sign-up process because of that. The specific fields are Ok under IE or Chrome.
Best Regards.
- 10/25/2010
- Forum: Fongo Announcements
- Topic: [Oct 25] Inbound/Outbound Call Issue - Insufficient Funds
- Replies: 18
- Views: 24993
Re: Inbound/Outbound Call Issue - Insufficient Funds Error
Some of us had purchased a credit voucher. And during this period of time, several local calls have been charged as "North America" even if the calls could not be completed (0.02$ for each try). Is it possible to have a credit adjustment ?
- 10/25/2010
- Forum: Community Support
- Topic: [Oct 25 2010] Issues with incoming calls
- Replies: 52
- Views: 54414
Re: [Oct 25 2010] Issues with incoming calls
Still not working here ...
418 XXX
Please help !!!
418 XXX
Please help !!!
admin wrote: Love the explanation!
This should be resolved now, tests are OK here calling from an outside and internal line!
- 10/14/2010
- Forum: Suggestions & Feedback
- Topic: please bring back ability to turn voicemail off
- Replies: 13
- Views: 15779
Re: please bring back ability to turn voicemail off
Is it possible to increase the maximum delay until voicemail from 30 seconds to 45 seconds ? even if still keep your "by default" value to be 30 seconds ...
Thank you.
Thank you.
- 09/29/2010
- Forum: Community Support
- Topic: down in toronto now
- Replies: 16
- Views: 15853
Re: down in toronto now
down in quebec city. 10h30 PM
- 09/27/2010
- Forum: Fongo Announcements
- Topic: Sept 27/10 - Unplanned service interruption
- Replies: 35
- Views: 40276
service is down
on monday 27 Sept. 2010, at 8PM.
- 09/27/2010
- Forum: Fongo Announcements
- Topic: Sept 27/10 - Unplanned service interruption
- Replies: 35
- Views: 40276
service is down
Hi,
The service is down Monday, 27 Sept. 2010, at 8 PM.
Please help.
The service is down Monday, 27 Sept. 2010, at 8 PM.
Please help.
- 07/07/2010
- Forum: Fongo Announcements
- Topic: [FIXED] Issue: Voicemail to Email - Files sometimes corrupt
- Replies: 23
- Views: 32673
Re: Voicemail dosent work with call forwarding
I have the same problem here. I have notice it today 07 / 07 / 2010 Is there any solution to this problem ??? Mihai Hi there, I don't know if anyone else is having this issue, searched for it but couldn't find it. I have call forwarding enabled for all my calls to my cell phone. if I don't pick up m...
- 04/26/2010
- Forum: Community Support
- Topic: service down
- Replies: 6
- Views: 7603
Re: service down
Monday 26 April 2010, 8h53 PM
the service it's working again.
the service it's working again.