Search found 2725 matches

by Jake
05/04/2024
Forum: Community Support
Topic: Freephoneline Desktop Application will be discontinued on June 3, 2025
Replies: 5
Views: 418

Re: Freephoneline Desktop Application will be discontinued on June 3, 2025

This is certainly a move. I would be interested in how many people still use the desktop app. They are giving plenty of notice, but only if you happen to see the posts here or in the panel. They should send emails out to everyone so those who do still use it can get organised. I guess they will have...
by Jake
04/04/2024
Forum: Community Support
Topic: VoIP Unlock Key - flagged for deletion due to inactivity for not making an outbound call in 4 years
Replies: 6
Views: 2282

Re: VoIP Unlock Key - stopped working...

I agree Liptonbrisk. I was also quite shocked when I got the email even though this is a number that I really haven't used in years. I fail to see what suspending the account is going to accomplish, but there you go. If they do actually start deleting the accounts, then I hope they also refund what ...
by Jake
04/04/2024
Forum: Community Support
Topic: VoIP Unlock Key - flagged for deletion due to inactivity for not making an outbound call in 4 years
Replies: 6
Views: 2282

Re: VoIP Unlock Key - stopped working...

I got that email on one of my accounts also. Send them a support ticket and they will reactivate it for you. This is the support ticket I sent them (Issue Type - Freephoneline > My Account is Blocked ) Hello. I received a message from you on 30 March 2024 saying that my account might be deleted due ...
by Jake
02/28/2024
Forum: Community Support
Topic: freephonrline folow me
Replies: 2
Views: 7042

Re: freephonrline folow me

I believe they did this to stop people from setting up "call center" like systems. However, depending on what you are using the numbers for, what you can try is daisy chaining the numbers, with the last one pointing at your cell. So, #1 forwards to #2, which forwards to #3 ...... which for...
by Jake
02/22/2024
Forum: Community Support
Topic: no response to open trouble ticket 857058
Replies: 1
Views: 1029

Re: no response to open trouble ticket 857058

I edited out the phone numbers as they won't really help in fixing your issue, and this is a public forum. Maybe those numbers are public already, but it's better to be safe from the scanners. :) Unfortunately, Fongo staff don't really come here very often. It is mainly manned by Community Mods like...
by Jake
02/02/2024
Forum: Community Support
Topic: Can I get sms to my actual phone with Fongo Wireless Sim?
Replies: 1
Views: 1035

Re: Can I get sms to my actual phone with Fongo Wireless Si

Fongo Wireless is basically just a data plan. You don't get any numbers with it directly, just the use of data over the Rogers wireless network.

To make calls and send text messages, you can use the Fongo Mobile app. You can do this without having Fongo Wireless however.
by Jake
01/18/2024
Forum: Community Support
Topic: which Fongo should i buy to use in canada US and india
Replies: 1
Views: 1096

Re: which Fongo should i buy to use in canada US and india

You can use Fongo Mobile for free, then when you want to do things like text and call, you buy add-ons. I'm not completely clear on how you want to use the app, but I will try and explain how it could work: 1. All incoming calls and texts are free, no matter where they come from. Texts from shortcod...
by Jake
12/29/2023
Forum: General Discussions
Topic: forget email with freephoneline
Replies: 2
Views: 7640

Re: forget email with freephoneline

Apart from trying all possible emails you used to have on their Forgot Password page - https://www.freephoneline.ca/forgottenPassword - you will probably have to send them in a support ticket and work with them directly. https://support.fongo.com/hc/en-us/requests/new As a forum moderator, we have n...
by Jake
12/12/2023
Forum: Community Support
Topic: [Resolved] Porting out to Telus delay
Replies: 13
Views: 16277

Re: Porting out to Telus delay

jcfongouser wrote:Not giving up lol
Good for you! I bet most people just give up when at the stage you are.

Thanks for keeping up updated. It's stories like yours that help us help others in the future. Sorry you are having to go through this though.

Good luck.
by Jake
11/26/2023
Forum: Community Support
Topic: Using Fongo Mobile while Traveling
Replies: 5
Views: 6856

Re: Using Fongo Mobile while Traveling

Please don't rely on Fongo for short codes. For me they are all over the place. Sometimes I have got codes through without a plan, other times I have had to buy a text plan because I needed to get a code that eventually came through. Other times I have not received codes even though I had a text pla...
by Jake
11/26/2023
Forum: Community Support
Topic: Using Fongo Mobile while Traveling
Replies: 5
Views: 6856

Re: Using Fongo Mobile while Traveling

Where you actually use the app doesn't matter geographically. You could be in Canada, India, or Australia; and it will all work exactly the same (as long as you can connect to the Fongo server and not being blocked by whatever connection you are using) 1. You can always receive text messages for fre...
by Jake
11/21/2023
Forum: Device Configuration Sharing
Topic: SPA2102 (Firmware 5.2.13.004)
Replies: 7
Views: 44606

Re: SPA2102 (Firmware 5.2.13.004)

I can't take credit for any of that.

A contributor, Val, supplied the initial guide, and LiptonBrisk provided the edit you referred to. Thanks goes to them both, not me.

My post was merely the vessel for their greatness and knowledge :)
by Jake
10/27/2023
Forum: Community Support
Topic: Freephoneline and Yealink VOIP phone
Replies: 6
Views: 10822

Re: Freephoneline and Yealink VOIP phone

That sounds like they are trying to get you to sign up for Home Phone, which is $4.95 a month https://www.fongo.com/services/fongo-home-phone/ This guide is old (and isn't for your model), but it might help you configure your phone https://forum.fongo.com/viewtopic.php?f=15&t=10782&p=54488&a...
by Jake
09/22/2023
Forum: Community Support
Topic: [Resolved] Please Cancel my Fongo Wireless Account
Replies: 10
Views: 6527

Re: New Account- New Sim Card- New Phone - No In/Out Calling

The DATA will give you the same as being connected to a home WiFi. It's essentially internet out and about. The wireless plan will not allow you to text through the native texting app either. Essentially calling and texting is done through the Fongo Mobile app. The Fongo Mobile app gives you a telep...
by Jake
09/22/2023
Forum: Community Support
Topic: [Resolved] Please Cancel my Fongo Wireless Account
Replies: 10
Views: 6527

Re: New Account- New Sim Card- New Phone - No In/Out Calling

The Fongo Wireless plans are DATA only. they do not include any call minutes which is why you are getting that error when you try and make a call. You need to install the Fongo Mobile app and make calls through that. https://www.fongo.com/services/fongo-mobile/ If you are getting data on your phone,...
by Jake
09/01/2023
Forum: Community Support
Topic: No SIP Settings Showing
Replies: 4
Views: 7656

Re: No SIP Settings Showing

I did a search and I think this was the post I was thinking of. It's a bit different from yours as there button was missing completely. By the sounds of it yours is there but not recognising you have bought the unlock key. https://forum.fongo.com/viewtopic.php?f=8&t=20575&p=80746 Let us know...
by Jake
08/31/2023
Forum: Community Support
Topic: No SIP Settings Showing
Replies: 4
Views: 7656

Re: No SIP Settings Showing

Apart from double-checking that you are logging in with the right account, the only other thing left to do is send in a support ticket I'm afraid. We can't check anything account related on the forum. I've just checked on my account and the SIP settings are showing there, so it's unlikely a website ...
by Jake
07/08/2023
Forum: General Discussions
Topic: Fongo in the US, communication to Canada
Replies: 3
Views: 3305

Re: Fongo in the US, communication to Canada

If the other person is also using Fongo, then texting their Fongo number is free. Without a text plan, you cannot send any text messages to any non-Fongo number/app. It essentially becomes a messaging app without a text plan. The above applies to the free version or the World version. All incoming t...
by Jake
07/07/2023
Forum: General Discussions
Topic: Fongo in the US, communication to Canada
Replies: 3
Views: 3305

Re: Fongo in the US, communication to Canada

1. If you want to text a Canadian Number, you will want the Canadian Texting plan. 2. If you have a texting plan (any texting plan) you have a chance of getting verification codes through. They make no promises though - https://support.fongo.com/hc/en-us/articles/212434926-Activation-authentication-...
by Jake
07/01/2023
Forum: Community Support
Topic: uh oh Please re-install the latest release of the app on Samsung Galaxy s9
Replies: 2
Views: 3843

Re: Fongo 2023.7.0 and Samsung Galaxy s(

I just updated my iOS device to 2023.7.0 and I don't see that message. However, on the Play Store, I do see that it is still listed as being 2023.6.1.20 It looks like the iOS one came out yesterday, maybe it has something to do with the version number not being correct? I'm sure it will sort itself ...
by Jake
06/21/2023
Forum: Community Support
Topic: Damaged phone, cannot log in on another phone
Replies: 4
Views: 4453

Re: Damaged phone, cannot log in on another phone

The only other thing I could think that would stop you from logging in is if the first account was made on an IOS device, but you say the first two devices were both Android. https://support.fongo.com/hc/en-us/articles/212435266-Using-Fongo-Mobile-on-multiple-devices- Even if you can't log out from ...
by Jake
06/20/2023
Forum: Community Support
Topic: Damaged phone, cannot log in on another phone
Replies: 4
Views: 4453

Re: Damaged phone, cannot log in on another phone

I think I would uninstall Fongo from your second phone and reinstall it again.
The important thing is to make sure you are using the official version from the Google Play store and not some other 3rd party marketplace or app source.
by Jake
05/26/2023
Forum: Community Support
Topic: [Resolved] Unlimited texting with wireless plan
Replies: 10
Views: 6467

Re: Unlimited texting with wireless plan

That must be just a bad wording thing. How can any company think it would be a good idea to break a service for one day after billing!

If it does lag for one day, then that really needs to be thought about again :lol:
by Jake
04/21/2023
Forum: Community Support
Topic: "This account is blocked"
Replies: 72
Views: 288606

Re: "This account is blocked"

by the way: whom the voip3.freephoneline.ca server is intended for? I think it's been linked to the desktop app in the past, but I am unsure. I think I also remember it being one of their internal test servers, again I can't be 100% on that. What I do know is I have been warning people not to use t...
by Jake
04/19/2023
Forum: Community Support
Topic: "This account is blocked"
Replies: 72
Views: 288606

Re: Ticket Status ?

I remember a long time ago picking up the phone and calling FPL support, who also answered the phone very quickly and were extremely helpful and efficient. This forum used to have very active members of FPL support on it as well who would answer questions. That's way down the road now and support ti...