Search found 31 matches
- 01/23/2019
- Forum: Community Support
- Topic: Using the French voice
- Replies: 0
- Views: 6226
Using the French voice
So far I really like the FongoWorks. Good job guys! I was pleasantly surprised to see they where a French voice, which is not so bad. We can manually change the "Receptionist Greeting" to a customize one in french. But for the voicemail greeting I couln't see a way to customize them and wh...
- 01/23/2019
- Forum: Community Support
- Topic: Caller option not available
- Replies: 0
- Views: 5802
Caller option not available
I'm testing FongoWorks for an not profit organization. And today after I went back into the settings in under "Receptionist" --> "Caller option" The "press 2" is grey out with the message : "Cannot be modified due to system customizations. " What did I do to c...
- 05/17/2016
- Forum: Community Support
- Topic: "anonymous" call rejected
- Replies: 14
- Views: 15136
Re: "anonymous" call rejected
Yes, it's still giving me trouble from time to time. But I found that if in your router you give your OBI a static IP and than program the same static IP in to your OBI config the anonymous call go through most of the time (90%).
- 03/12/2016
- Forum: Community Support
- Topic: "anonymous" call rejected
- Replies: 14
- Views: 15136
Re: "anonymous" call rejected
To whom it can help What did the trick for me (at least for what I can tell so far...) Is to force to disable all un-use service in the OBI. First directly in the OBI config itself and then by online by unchecking the obitalk and default device AND then unchecking the enable box so I disabled the ev...
- 03/12/2016
- Forum: Community Support
- Topic: "anonymous" call rejected
- Replies: 14
- Views: 15136
Re: "anonymous" call rejected
You should probably try this: 1. Unplug OBI from power 2. Setup your FPL account on a different device or use Zoiper 3. Place a test call from a cell phone and hide your caller ID I've already did Thanks for your reply. I try with a old grandstream and "anonymous" call could come through....
- 03/12/2016
- Forum: Community Support
- Topic: "anonymous" call rejected
- Replies: 14
- Views: 15136
Re: "anonymous" call rejected
I also did a reset to factory with my OBI202 and reconfigure only the basic to have my FPL working (directly on the device and not by the online OBItalk config) without changing any of the "routing". And it's still rejecting all "anonymous" call. If it can help the firmware is 3....
- 03/12/2016
- Forum: Community Support
- Topic: "anonymous" call rejected
- Replies: 14
- Views: 15136
Re: "anonymous" call rejected
Thanks for your reply. I still haven't found the problem but I known it's with my ATA. I try with a old grandstream and "anonymous" call could come through. I also check the thing that Liptonbrisk suggested: Go to Voice Services>SPFPL Service>Calling Features>AnonymousCallBlockEnable Unche...
- 03/10/2016
- Forum: Community Support
- Topic: "anonymous" call rejected
- Replies: 14
- Views: 15136
Re: "anonymous" call rejected
Yes, I just updated it today to make sure.lustucru wrote:Is the firmware version up to date?
- 03/10/2016
- Forum: Community Support
- Topic: "anonymous" call rejected
- Replies: 14
- Views: 15136
"anonymous" call rejected
It's been a while now that some call just go directly to my Voice Mail or my forwarding number. So today after 2 call in a row I decide to check what was going on. While going through the call log I saw that all call from "anonymous" caller id where rejected. I first look to check if Fongo...
- 07/21/2014
- Forum: Community Support
- Topic: Call waiting problem
- Replies: 3
- Views: 3503
Re: Call waiting problem
FOUND THE SOLUTION
to any one with the same problem
ATA HT-702 configugation must be set to:
NAT Traversal: UPNP
all other configuration must be like the fongo pdf in the device section
And your router must be set to:
-UPnP Enable
-SIP ALG Disable
to any one with the same problem
ATA HT-702 configugation must be set to:
NAT Traversal: UPNP
all other configuration must be like the fongo pdf in the device section
And your router must be set to:
-UPnP Enable
-SIP ALG Disable
- 07/21/2014
- Forum: Community Support
- Topic: Call waiting problem
- Replies: 3
- Views: 3503
Re: Call waiting problem
With more troubleshooting with FW 1.0.6.1 If I configure the NAT to keep alive as per Fongo pdf and I try to take a second call it drop the first one and the I can't hear or talk to the second call... if configure to the new NAT UPNP it does a similar problem than with previous FW, I can switch the ...
- 07/21/2014
- Forum: Community Support
- Topic: Call waiting problem
- Replies: 3
- Views: 3503
Call waiting problem
Hi everyone, I need some help. Before I had an SPA-3102 and the FPL call waiting was working perfectly, But my ATA died and I had to change it. So now I have a Grandstream HT-702 (FW 1.0.6.1) and since I installed it the call waiting fonction doesn't work anymore. I can switch the line, hear the oth...
- 11/14/2013
- Forum: Community Support
- Topic: Can't receive call since this morning
- Replies: 2
- Views: 3534
Re: Can't receive call since this morning
Thanks, it was the DND that was activated.
Is there a list of all the star functions that are functional on fongo network?
Is there a list of all the star functions that are functional on fongo network?
- 11/13/2013
- Forum: Community Support
- Topic: Can't receive call since this morning
- Replies: 2
- Views: 3534
Can't receive call since this morning
Hi I can't receive any call since this morning, it's go directly to my follow me number. I write to fongo this morning... but they still haven't answer me back (ticket # 40767/40831) My SPA-3102 is connected and registered with no message waiting. But when I try to make a call instead of a steady to...
- 06/18/2013
- Forum: Fongo Announcements
- Topic: Voicemail MWI System Updates
- Replies: 33
- Views: 104366
Re: Voicemail MWI System Updates
Well "Fongo Support", it's common to take 24 to 72hr for the MWI to turn off after earasing all message. It' was working well for many months, but since end of april it's been glitchy.
Thanks for your work
Thanks for your work
- 01/16/2013
- Forum: Community Support
- Topic: Freephoneline Down
- Replies: 132
- Views: 135026
Freephoneline Down
My Freephoneline can register, but I can't receive or make call ,busy signal. It's been almost an hour it's like that... Is it Christmas problem restarting again?
- 12/22/2012
- Forum: Community Support
- Topic: Phone line completely DEAD
- Replies: 26
- Views: 15297
Re: Phone line completely DEAD
Correction, it's register, but can't receive or make a call. Voicemail and call foward still don't work
- 12/21/2012
- Forum: Fongo Announcements
- Topic: Possible service interruption for some users Dec 19th, 2012
- Replies: 90
- Views: 244638
Re: Possible service interruption for some users Dec 19th, 2
Yes, you're right. It's register, but nothing work, can't receive or make a call
- 12/21/2012
- Forum: Community Support
- Topic: Phone line completely DEAD
- Replies: 26
- Views: 15297
Re: Phone line completely DEAD
Just came back online 23:44, in Montreal
- 12/21/2012
- Forum: Fongo Announcements
- Topic: Possible service interruption for some users Dec 19th, 2012
- Replies: 90
- Views: 244638
Re: Possible service interruption for some users Dec 19th, 2
Me too 2344.. Montreal
- 12/21/2012
- Forum: Community Support
- Topic: Phone line completely DEAD
- Replies: 26
- Views: 15297
Re: Phone line completely DEAD
Does anyone know how to reach techsupport after hour... or they're gone for the holidays, turn the switch off and we just have to wait next year?
- 12/21/2012
- Forum: Community Support
- Topic: Phone line completely DEAD
- Replies: 26
- Views: 15297
Phone line completely DEAD
Since this afternoon my freephoneline is completely dead. No call in or out. When trying to call my number, the call does not foward or go to voicemail, it's doesn't even ring.
Does anyone know what is going on?
Does anyone know what is going on?
- 12/19/2012
- Forum: Community Support
- Topic: Reregistration of SIP fails - initial registration is OK
- Replies: 16
- Views: 11108
Re: Reregistration of SIP fails - initial registration is OK
Mine start having register issus on the night of Dec. 16-17, but now it's coming worse. Does anyone had feedback from fongo and know what's going on?
- 07/27/2012
- Forum: Fongo Announcements
- Topic: Voicemail MWI System Updates
- Replies: 33
- Views: 104366
Re: Voicemail MWI System Updates
Well it work, but with about 12 hours delais. And I don't know if it's related but yesterday all the receiving call when directly to my FM#. And now this morning I got 5 ping before regular tone when I try to make a call. Using FPL with SPA-3102 I found the problem... The 5 tones when I pick up was...
- 07/27/2012
- Forum: Fongo Announcements
- Topic: Voicemail MWI System Updates
- Replies: 33
- Views: 104366
Re: Voicemail MWI System Updates
No, when my calls when directly to my FM#, I checked my ATA and it was register.
And can you tell me why the funny tone this morning?
And can you tell me why the funny tone this morning?