Search found 31 matches

by Mallox
01/23/2019
Forum: Community Support
Topic: Using the French voice
Replies: 0
Views: 6259

Using the French voice

So far I really like the FongoWorks. Good job guys! I was pleasantly surprised to see they where a French voice, which is not so bad. We can manually change the "Receptionist Greeting" to a customize one in french. But for the voicemail greeting I couln't see a way to customize them and wh...
by Mallox
01/23/2019
Forum: Community Support
Topic: Caller option not available
Replies: 0
Views: 5837

Caller option not available

I'm testing FongoWorks for an not profit organization. And today after I went back into the settings in under "Receptionist" --> "Caller option" The "press 2" is grey out with the message : "Cannot be modified due to system customizations. " What did I do to c...
by Mallox
05/17/2016
Forum: Community Support
Topic: "anonymous" call rejected
Replies: 14
Views: 15192

Re: "anonymous" call rejected

Yes, it's still giving me trouble from time to time. But I found that if in your router you give your OBI a static IP and than program the same static IP in to your OBI config the anonymous call go through most of the time (90%).
by Mallox
03/12/2016
Forum: Community Support
Topic: "anonymous" call rejected
Replies: 14
Views: 15192

Re: "anonymous" call rejected

To whom it can help What did the trick for me (at least for what I can tell so far...) Is to force to disable all un-use service in the OBI. First directly in the OBI config itself and then by online by unchecking the obitalk and default device AND then unchecking the enable box so I disabled the ev...
by Mallox
03/12/2016
Forum: Community Support
Topic: "anonymous" call rejected
Replies: 14
Views: 15192

Re: "anonymous" call rejected

You should probably try this: 1. Unplug OBI from power 2. Setup your FPL account on a different device or use Zoiper 3. Place a test call from a cell phone and hide your caller ID I've already did Thanks for your reply. I try with a old grandstream and "anonymous" call could come through....
by Mallox
03/12/2016
Forum: Community Support
Topic: "anonymous" call rejected
Replies: 14
Views: 15192

Re: "anonymous" call rejected

I also did a reset to factory with my OBI202 and reconfigure only the basic to have my FPL working (directly on the device and not by the online OBItalk config) without changing any of the "routing". And it's still rejecting all "anonymous" call. If it can help the firmware is 3....
by Mallox
03/12/2016
Forum: Community Support
Topic: "anonymous" call rejected
Replies: 14
Views: 15192

Re: "anonymous" call rejected

Thanks for your reply. I still haven't found the problem but I known it's with my ATA. I try with a old grandstream and "anonymous" call could come through. I also check the thing that Liptonbrisk suggested: Go to Voice Services>SPFPL Service>Calling Features>AnonymousCallBlockEnable Unche...
by Mallox
03/10/2016
Forum: Community Support
Topic: "anonymous" call rejected
Replies: 14
Views: 15192

Re: "anonymous" call rejected

lustucru wrote:Is the firmware version up to date?
Yes, I just updated it today to make sure.
by Mallox
03/10/2016
Forum: Community Support
Topic: "anonymous" call rejected
Replies: 14
Views: 15192

"anonymous" call rejected

It's been a while now that some call just go directly to my Voice Mail or my forwarding number. So today after 2 call in a row I decide to check what was going on. While going through the call log I saw that all call from "anonymous" caller id where rejected. I first look to check if Fongo...
by Mallox
07/21/2014
Forum: Community Support
Topic: Call waiting problem
Replies: 3
Views: 3531

Re: Call waiting problem

FOUND THE SOLUTION

to any one with the same problem

ATA HT-702 configugation must be set to:
NAT Traversal: UPNP
all other configuration must be like the fongo pdf in the device section

And your router must be set to:
-UPnP Enable
-SIP ALG Disable
by Mallox
07/21/2014
Forum: Community Support
Topic: Call waiting problem
Replies: 3
Views: 3531

Re: Call waiting problem

With more troubleshooting with FW 1.0.6.1 If I configure the NAT to keep alive as per Fongo pdf and I try to take a second call it drop the first one and the I can't hear or talk to the second call... if configure to the new NAT UPNP it does a similar problem than with previous FW, I can switch the ...
by Mallox
07/21/2014
Forum: Community Support
Topic: Call waiting problem
Replies: 3
Views: 3531

Call waiting problem

Hi everyone, I need some help. Before I had an SPA-3102 and the FPL call waiting was working perfectly, But my ATA died and I had to change it. So now I have a Grandstream HT-702 (FW 1.0.6.1) and since I installed it the call waiting fonction doesn't work anymore. I can switch the line, hear the oth...
by Mallox
11/14/2013
Forum: Community Support
Topic: Can't receive call since this morning
Replies: 2
Views: 3550

Re: Can't receive call since this morning

Thanks, it was the DND that was activated.

Is there a list of all the star functions that are functional on fongo network?
by Mallox
11/13/2013
Forum: Community Support
Topic: Can't receive call since this morning
Replies: 2
Views: 3550

Can't receive call since this morning

Hi I can't receive any call since this morning, it's go directly to my follow me number. I write to fongo this morning... but they still haven't answer me back (ticket # 40767/40831) My SPA-3102 is connected and registered with no message waiting. But when I try to make a call instead of a steady to...
by Mallox
06/18/2013
Forum: Fongo Announcements
Topic: Voicemail MWI System Updates
Replies: 33
Views: 105271

Re: Voicemail MWI System Updates

Well "Fongo Support", it's common to take 24 to 72hr for the MWI to turn off after earasing all message. It' was working well for many months, but since end of april it's been glitchy.


Thanks for your work
by Mallox
01/16/2013
Forum: Community Support
Topic: Freephoneline Down
Replies: 132
Views: 135540

Freephoneline Down

My Freephoneline can register, but I can't receive or make call ,busy signal. It's been almost an hour it's like that... Is it Christmas problem restarting again?
by Mallox
12/22/2012
Forum: Community Support
Topic: Phone line completely DEAD
Replies: 26
Views: 15412

Re: Phone line completely DEAD

Correction, it's register, but can't receive or make a call. Voicemail and call foward still don't work
by Mallox
12/21/2012
Forum: Fongo Announcements
Topic: Possible service interruption for some users Dec 19th, 2012
Replies: 90
Views: 245501

Re: Possible service interruption for some users Dec 19th, 2

Yes, you're right. It's register, but nothing work, can't receive or make a call
by Mallox
12/21/2012
Forum: Community Support
Topic: Phone line completely DEAD
Replies: 26
Views: 15412

Re: Phone line completely DEAD

Just came back online 23:44, in Montreal
by Mallox
12/21/2012
Forum: Community Support
Topic: Phone line completely DEAD
Replies: 26
Views: 15412

Re: Phone line completely DEAD

Does anyone know how to reach techsupport after hour... or they're gone for the holidays, turn the switch off and we just have to wait next year?
by Mallox
12/21/2012
Forum: Community Support
Topic: Phone line completely DEAD
Replies: 26
Views: 15412

Phone line completely DEAD

Since this afternoon my freephoneline is completely dead. No call in or out. When trying to call my number, the call does not foward or go to voicemail, it's doesn't even ring.
Does anyone know what is going on?
by Mallox
12/19/2012
Forum: Community Support
Topic: Reregistration of SIP fails - initial registration is OK
Replies: 16
Views: 11192

Re: Reregistration of SIP fails - initial registration is OK

Mine start having register issus on the night of Dec. 16-17, but now it's coming worse. Does anyone had feedback from fongo and know what's going on?
by Mallox
07/27/2012
Forum: Fongo Announcements
Topic: Voicemail MWI System Updates
Replies: 33
Views: 105271

Re: Voicemail MWI System Updates

Well it work, but with about 12 hours delais. And I don't know if it's related but yesterday all the receiving call when directly to my FM#. And now this morning I got 5 ping before regular tone when I try to make a call. Using FPL with SPA-3102 I found the problem... The 5 tones when I pick up was...
by Mallox
07/27/2012
Forum: Fongo Announcements
Topic: Voicemail MWI System Updates
Replies: 33
Views: 105271

Re: Voicemail MWI System Updates

No, when my calls when directly to my FM#, I checked my ATA and it was register.

And can you tell me why the funny tone this morning?