Fongo Community Forums

So far I really like the FongoWorks. Good job guys! I was pleasantly surprised to see they where a French voice, which is not so bad. We can manually change the "Receptionist Greeting" to a customize one in french. But for the voicemail greeting I couln't see a way to customize them and wh...

I'm testing FongoWorks for an not profit organization. And today after I went back into the settings in under "Receptionist" --> "Caller option" The "press 2" is grey out with the message : "Cannot be modified due to system customizations. " What did I do to c...

Yes, it's still giving me trouble from time to time. But I found that if in your router you give your OBI a static IP and than program the same static IP in to your OBI config the anonymous call go through most of the time (90%).

To whom it can help What did the trick for me (at least for what I can tell so far...) Is to force to disable all un-use service in the OBI. First directly in the OBI config itself and then by online by unchecking the obitalk and default device AND then unchecking the enable box so I disabled the ev...

You should probably try this: 1. Unplug OBI from power 2. Setup your FPL account on a different device or use Zoiper 3. Place a test call from a cell phone and hide your caller ID I've already did Thanks for your reply. I try with a old grandstream and "anonymous" call could come through....

I also did a reset to factory with my OBI202 and reconfigure only the basic to have my FPL working (directly on the device and not by the online OBItalk config) without changing any of the "routing". And it's still rejecting all "anonymous" call. If it can help the firmware is 3....

Thanks for your reply. I still haven't found the problem but I known it's with my ATA. I try with a old grandstream and "anonymous" call could come through. I also check the thing that Liptonbrisk suggested: Go to Voice Services>SPFPL Service>Calling Features>AnonymousCallBlockEnable Unche...

lustucru wrote:Is the firmware version up to date?

Yes, I just updated it today to make sure.

It's been a while now that some call just go directly to my Voice Mail or my forwarding number. So today after 2 call in a row I decide to check what was going on. While going through the call log I saw that all call from "anonymous" caller id where rejected. I first look to check if Fongo...

FOUND THE SOLUTION

to any one with the same problem

ATA HT-702 configugation must be set to:
NAT Traversal: UPNP
all other configuration must be like the fongo pdf in the device section

And your router must be set to:
-UPnP Enable
-SIP ALG Disable

With more troubleshooting with FW 1.0.6.1 If I configure the NAT to keep alive as per Fongo pdf and I try to take a second call it drop the first one and the I can't hear or talk to the second call... if configure to the new NAT UPNP it does a similar problem than with previous FW, I can switch the ...

Hi everyone, I need some help. Before I had an SPA-3102 and the FPL call waiting was working perfectly, But my ATA died and I had to change it. So now I have a Grandstream HT-702 (FW 1.0.6.1) and since I installed it the call waiting fonction doesn't work anymore. I can switch the line, hear the oth...

Thanks, it was the DND that was activated.

Is there a list of all the star functions that are functional on fongo network?

Hi I can't receive any call since this morning, it's go directly to my follow me number. I write to fongo this morning... but they still haven't answer me back (ticket # 40767/40831) My SPA-3102 is connected and registered with no message waiting. But when I try to make a call instead of a steady to...

Well "Fongo Support", it's common to take 24 to 72hr for the MWI to turn off after earasing all message. It' was working well for many months, but since end of april it's been glitchy.


Thanks for your work

My Freephoneline can register, but I can't receive or make call ,busy signal. It's been almost an hour it's like that... Is it Christmas problem restarting again?

Correction, it's register, but can't receive or make a call. Voicemail and call foward still don't work

Yes, you're right. It's register, but nothing work, can't receive or make a call

Just came back online 23:44, in Montreal

Me too 2344.. Montreal

Does anyone know how to reach techsupport after hour... or they're gone for the holidays, turn the switch off and we just have to wait next year?

Since this afternoon my freephoneline is completely dead. No call in or out. When trying to call my number, the call does not foward or go to voicemail, it's doesn't even ring.
Does anyone know what is going on?

Mine start having register issus on the night of Dec. 16-17, but now it's coming worse. Does anyone had feedback from fongo and know what's going on?

Well it work, but with about 12 hours delais. And I don't know if it's related but yesterday all the receiving call when directly to my FM#. And now this morning I got 5 ping before regular tone when I try to make a call. Using FPL with SPA-3102 I found the problem... The 5 tones when I pick up was...

No, when my calls when directly to my FM#, I checked my ATA and it was register.

And can you tell me why the funny tone this morning?