Fongo Community Forums

*BUMP* Mods is that still the correct address to contact for porting numbers or has it been changed?

skyskysky wrote:Thank you hwliao! I printed these out. I have 3 numbers to ready to port in, whenever they reply to my email. Hopefully soon..

Nobody has replied to my e-mail sent to porting@freephoneline.ca 2 weeks ago...

Thank you hwliao! I printed these out. I have 3 numbers to ready to port in, whenever they reply to my email. Hopefully soon..

I haven't had this in a few weeks, but is it possible it's "switching issue congestion"? Check your call logs. Sometimes I get this issue, I will dial a number, and it doesn't go through... I check the call logs later, and this is printed under the "disconnect reason". Obviously ...

I want to port a number into FPL, where did you get the LOA form??

I can't find the phone number for customer support anymore, it seems to be e-mail only. I sent an e-mail yesterday and no one has yet replied.

SIP is registered and Incoming/outgoing calls work today Dec 25 but local voicemal access via *98 is completely down - get dead air when dialed

Experienced another outage today Dec 22 at 4:17pm EST

This was my topic, same issue http://forum.fongo.com/viewtopic.php?t=5826 The problem was Fongo/FPL is incompatible with SIPalg, while every other provider I used works with SIPalg. So to accommodate fongo, I had to disable it. Later, because I need to access fongo from two devices (my cell phone &a...

Why is the register expires being set to 2 hours? That's a crazy amount of time, my snom m9 hardware client won't accept 7200s as a value even if the server "forces", it's 3600s max.

If your router has a feature called "SIP helper" or "ALG" try to disable it, I had this issue when I was new and that seemed to fix it for me

I can make and receive calls fine now, I'm using 208.65.240.142 with 120s expiry but server overrides to 3600s. I don't use fongo's vm or fwd so I dunno about those. 12:06am EST

Competely down here. I noticed that the IP for the server changed to 208.65.240.44 sometime today. Rebooted the ATA in case it cached the old IP but no luck. Does the IP change often? I have these in my logs: 208.65.240.44 (what currently resolves for sip.fongo.com/sip.freephonline.ca) 208.65.240.1...

All my lines are down, my connection to sip.fongo.com dropped completely a few times tonight at 4:46, 9:57, and since 10:36pm EST it's completely down

Yes I paid for a SIP unlock key. Thanks for pointing that out. I added freephoneline as a trunk on pbxes.org and created a ring group with 2 extensions (1 for each device). Cheers.

Is it possible to connect more than 1 SIP device? My cell phone is set up, but I also want my home phone to ring. If I log both devices into the service at once, only the last connected device rings. Are there any solutions except forwarding (in this case there is no other # available to forward to)

What's fongo doing that's different? Some providers run devices to help with NAT traversal but many do not. I have not come across your router before but it appears to have a version of SIPalg often also known as SIP helper. The SIP helper might be what is causing the problem. Try turning it off I ...

Using the exact same connection and settings with my snom m9 hardware phone Line 1 voip.ms number calling Bell Mobility number = two-way audio works all the time Line 2 anveo number calling Bell Mobility number = two-way audio works all the time Line 3 fongo/fpl number calling Bell Mobility number =...

I can't forward ports on my carrier's mobile network. And my home router has an auto SIP helper enabled, it's supposed to work without manual forwarding. Like I was saying, other 2 providers work perfectly fine. What's fongo doing that's different? Is FPL's RTP known to randomly break on outgoing ca...

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Where are people supposed to go for support?

Hello????

1) there a way to reset the SIP password?
2) if the answer above is yes, is anyone willing to try my credentials from your setup?

thanks

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4 days later and my audio is still broken.

Hi guys, I signed up last night and I have a problem. If I make outgoing calls, I can not hear the other caller, but they can hear me i.e. outgoing audio is broken. For incoming calls to FPL, both callers hear each other so the incoming/outgoing audio works fine. I tied several SIP clients: - snom m...