Fongo Community Forums

Hi all, trying to set up a system where incoming calls are forwarded simultaneously to 3 lines. This is working when I enter those 3 numbers into the call forwarding section of the app, and an incoming call is ringing to all 3 numbers. However, once one call is forwarding, any additional calls to th...

Um, pretty important... Anyone from Fongo care to reply?

This was very strange. I called 911 yesterday after hearing a car accident on my street. Fortunately it wasn't an emergency in my home because when I called, nothing happened. The first time I called, the line was just silent. I hung up after 30 seconds. When I tried the call again, a message came o...

Is it possible to have two Fongo Home Phone ATAs connected to the same router/dsl? Can they both be used for calling at the same time? Or will one scoop the ports leaving nothing for the other? Thanks, David.

Hi, I am trying to change the email address associated with my Fongo iOS account, but I can't find an option to do that. Anyone know how to do this? Thanks.

For Fongo support, please send an email Is this new? The fongo web site directs users to the forum and I have only ever handled tech support over the "Customer Support" forum. Since your username is Fongo Support, are you able to deliver the message to the correct recipient? I have also s...

This issue has resurfaced now in 2013. I thought we had it licked, but now calls to the only number we ever call in the US is troublesome again. Lack of connecting, or cutting off during the call. I don't understand how the connection just... drops. We had the US number call us back, and when it ran...

Wanted to update my credit card info, I don't see an option for that when I log in.

I can't seem to find an email address on the Fongo site...

I want to change my billing info, but I don't have time to call while customer service is in the office... is there a way to email new information in?

Thanks,
David

I will send you some info over PM.

Thanks Steve, maybe it could be an option for users... 8kbps mp3 for data connections and something more robust for people who are downloading at home/wifi.

NAT problem! add a crappy router to the mix. I will tell you what happened. Good guesses, though not applicable with my network setup. It does not appear to be a NAT/router issue. The ATA is not Cisco, rather it is the Grandstream HT701 as supplied by Fongo (this is a Fongo Home Phone forum, not Fr...

FONGO_mike wrote:Hi davecool,
Has this only happened once or is it happening regularly?

This is the first time this has happened, though it's the first time we've had a 60 minute outgoing call. The reason for my alarm is that it happened at exactly 60 minutes.

During a long distance call to the US, our call was disconnected (to a fast busy) at exactly 60 minutes into the call. Is that weird?

Which third party ios app are you using?

Just wondering if it's possible to log into the Fongo App (iOS) using my Fongo Home Phone account? That would let me dial out from my home number no matter where I am (without bringing the ATA along with me and finding an ethernet port). If not possible, is there a reason for the restriction? Thanks...

Even just upping the compression rate to 16 kbps would provide a much better experience. Since the messages are sent as attachments to my email -- not stored on Fongo's server -- there shouldn't be a storage issue.

Has anyone else experienced this? Why would our call display function differently when calling the US?

This happens when we make calls as well.

Just found out that our outdoing call display doesn't work to US numbers. Within Canada, our names appear, but to the US the person receiving the call just sees "Private Name." How do we fix that? Our old POTS line always showed our name correctly no matter where we called.

Hi all. I have my Fongo account set up to send voicemail messages to my email account. When they arrive, the messages are 8kbps MP3 files that sound terrible. Far worse than the phone line itself. So much so that it can be very difficult to make out what the caller is saying if they are not speaking...

I've tested this ATA connected directly to the modem with the router and rest of my network disconnected and PCM still wasn't perfect. I suppose it doesn't matter now that it appears to be working well.

I have tried that test a number of times, it says my DSL should support PCM without trouble, but it just doesn't appear to be the case. G729 is working very well for us! Too bad it took 6 weeks of frustration to figure this out.

I've stumbled onto what appears to be a solution to many of the issues I have experienced. I logged into the Grandstream HT701 ATA suppplied by Fongo and changed the audio codec from PCM to G729. All the stuttering is gone, as is the "bad cell phone" voice quality. To our ears, and the peo...

Oh hey, where's my original post??