Search found 1625 matches

by Fongo Support
02/01/2020
Forum: Community Support
Topic: [Resolved]Voicemail not working
Replies: 20
Views: 21431

Re: Voicemail not working

Chamitae wrote:Any news?

It's been a week without any voicemails...

Thanks,
Hi,

I suggest to contact Support

http://fongo.help/submit
by Fongo Support
01/24/2020
Forum: Community Support
Topic: [Resolved]Voicemail not working
Replies: 20
Views: 21431

Re: Voicemail not working

Hi, All of a sudden, incoming calls never go to voice mail. The phone just rings for a long time, then the connection is ended. We did not play around with any of the settings, or anything like that. I re-recorded the greeting, in case the issue was that the greeting had been deleted, but it didn't...
by Fongo Support
06/23/2019
Forum: Community Support
Topic: Incoming Calls from Europe Failing
Replies: 3
Views: 7225

Re: Incoming Calls from Europe Failing

Hello, Using the fongo android app, all calls incoming from Europe keep going to a fast busy signal, i have family there. Anyway to fix this? Birnie Hi, Do you allow calls from private/unknown numbers in Fongo app? If you do and still not working, please contact support to check this. http://fongo....
by Fongo Support
05/24/2019
Forum: Community Support
Topic: Loud Keyboard Feedback
Replies: 1
Views: 4393

Re: Loud Keyboard Feedback

On both my Samsung S4 and S5 phones when I dial a number the keyboard feedback is very loud. I was trying to find the way to mute the keyboard but with no success. General setting for a keyboard for other apps is muted. Any idea? Thanks in advance, Zoran Hi, You can do this on the phone settings: H...
by Fongo Support
01/24/2019
Forum: Device Configuration Sharing
Topic: FPL with HT-701 (Firmware 1.0.8.2)
Replies: 7
Views: 7737

Re: FPL with HT-701 (Firmware 1.0.8.2)

Hello,

I am locking this post as this is for documentation only.

Thank you for your understanding.
by Fongo Support
01/24/2019
Forum: Community Support
Topic: how i can find my fongo account number for port to other car
Replies: 2
Views: 6474

Re: how i can find my fongo account number for port to other

how i can find my fongo account number for port to other carrier Hi, Fongo is VoIP and is same as a landline. No account number is required if your new provider selects number type "Landline" Instead of "Wireless" More tips: https://www.fongo.com/how-to-transfer-to-another-carri...
by Fongo Support
12/03/2018
Forum: Community Support
Topic: Iphone 5s and 6 never ring on incoming calls.
Replies: 4
Views: 7267

Re: Iphone 5s and 6 never ring on incoming calls.

fullpampers wrote:just did a test, calling one phone with the other, and it didn't ring.

In the ALG configuration I have:

PPTP: Enabled

IPSec (VPN):Enabled

RTSP: Enabled

SIP: Disabled.

All other options for firewall are disabled
Hi,

Send me a PM with your number and I will check it.

Thanks,
by Fongo Support
12/02/2018
Forum: Community Support
Topic: Iphone 5s and 6 never ring on incoming calls.
Replies: 4
Views: 7267

Re: Iphone 5s and 6 never ring on incoming calls.

Iphone 5s IOS version: 12.0.1, fongo version 3.10.4.14, background app refresh activated for fongo Iphone 6 IOS version : 11.3 , Fongo version: 3.10.4.14, background app refresh activated for fongo Router: Dlink DIR-1935, private wifi network, no firewall, checked the router for options and none se...
by Fongo Support
10/26/2018
Forum: Community Support
Topic: Blocking numbers
Replies: 1
Views: 3985

Re: Blocking numbers

keener wrote:Can I block unwanted phone numbers
Hi,

Yes- please see below:

https://support.fongo.com/hc/en-us/articles/212435106

Regards,
by Fongo Support
10/25/2018
Forum: Device Configuration Sharing
Topic: Grandstream GXP2130 Enterprise IP Telephone
Replies: 4
Views: 5859

Re: Grandstream GXP2130 Enterprise IP Telephone

archu wrote:Hi bridonca
Thanks for the prompt reply.
I’ll try and post the results here once I complete it.
Hi,

It's almost the same is this one:

http://forum.fongo.com/viewtopic.php?f=15&t=14062

Regards,
by Fongo Support
09/12/2018
Forum: General Discussions
Topic: Freephoneline Desktop Application 3.2.7 for Mac not working
Replies: 1
Views: 4761

Re: Freephoneline Desktop Application 3.2.7 for Mac not work

I tried downloading FreePhoneLine 3.2.7. As in any other Mac apps once I open the DMG I dragged FreePhoneLine to Applications. Then I tried to run FreePhoneLine. I got message "FreePhoneLine" is damaged and can't be opened. You should move it to the trash. I am running macOS High Sierra 1...
by Fongo Support
09/09/2018
Forum: General Discussions
Topic: Fongo wants a cellphone # so I can get a Fongo phone #...
Replies: 2
Views: 5494

Re: Fongo wants a cellphone # so I can get a Fongo phone #..

I want to get a phone number with Fongo but they want a cellphone number to open an account with them. I'm stuck in a loop... That is the whole point of why I want a Fongo phone number... I don't have a cellphone number! and don't need one, except for a couple months out of the year... But I need a...
by Fongo Support
08/06/2018
Forum: Community Support
Topic: Port out From Fongo to Other Carrier
Replies: 6
Views: 8795

Re: Port out From Fongo to Other Carrier

I went to the nearest Fido , the customer representative couldn't port my number. the status shows Porting can be done and while submitting the form, he couldn't submit as the submit button is in deactivated mode. I dont know I should ask him to consider as mobile or landline. I moved from Fido--> ...
by Fongo Support
08/04/2018
Forum: Community Support
Topic: App freezes when answering or placing a call
Replies: 3
Views: 4934

Re: App freezes when answering or placing a call

Hi,

Please send me PM with your ticket#

Regards,
by Fongo Support
08/03/2018
Forum: Community Support
Topic: App freezes when answering or placing a call
Replies: 3
Views: 4934

Re: App freezes when answering or placing a call

Title is self-explanatory, whenever I place or receive a call the app freezes and then crashes. I'm using an LG G6 running Android 8.0 along with fongo version 3.9.34.55 https://youtu.be/GPGSuhQKSzk video of the behaviour I have emailed support but haven't received a response. Hi, Re->I have emaile...
by Fongo Support
08/02/2018
Forum: Community Support
Topic: I was charged for local Calgary call
Replies: 7
Views: 8306

Re: I was charged for local Calgary call

Thank you! Have submitted a ticket following the infor you provided. The $0.54 charged for the 25 min call isn't a big deal. Just want to make sure some technical problems don't continue causing local calls within a "free call" city to incur long distant charges going forward. Hi, What wa...
by Fongo Support
06/15/2018
Forum: Community Support
Topic: Can't Add any Addons
Replies: 1
Views: 3629

Re: Can't Add any Addons

I am having an issue with renewing my SMS. When I click on Addons, it takes me to the proper screen. When I click on the "Buy" button to get my SMS added, it thinks for 3-5 seconds with the loading wheel, then goes directly back to the previous screen (to purchase addons) Please help! Tha...
by Fongo Support
05/17/2018
Forum: Community Support
Topic: Recording a Greeting for Callers
Replies: 5
Views: 30853

Re: Recording a Greeting for Callers

Liptonbrisk wrote:I've made this thread a sticky. I'm a bit new as a moderator. Hopefully no one objects (if so, my apologies; please feel free to unsticky this thread).
Thanks man!

You are right- this should be a sticky.
by Fongo Support
03/15/2018
Forum: Community Support
Topic: Need help with SPA112 with Rogers
Replies: 5
Views: 6152

Re: Need help with SPA112 with Rogers

Hi I need help getting my phone back online. I been using fpl since the early days and have setup friends so i am not new at this. But this i am not sure whats going on. My old PAP2T died and i bought a new CISCO SPA112. I updated the firmware and configured the box based on the latest sticky for t...
by Fongo Support
02/04/2018
Forum: Community Support
Topic: No user found for email provided
Replies: 2
Views: 6937

Re: No user found for email provided

I received the welcome to Fongo Works with the provided username and password. I am not able to log in, I receive the message "No user found for email provided". I'm not sure where to go from here? Any help will be appreciated. Hi, Please try to login here: https://www.fongoworks.com/ If ...
by Fongo Support
01/24/2018
Forum: Community Support
Topic: Unable to get the password recovery/reset email?
Replies: 7
Views: 9849

Re: Unable to get the password recovery/reset email?

I have forgotten my password for My Fongo Support Login (Fongo SUPPORT... not for the Forum, or for the App). When I try to reset the password, I enter my email address and hit Submit, I get the response “You are not allowed to reset your password” What do I do now?!? Hi, You will need to open Fong...
by Fongo Support
01/12/2018
Forum: Community Support
Topic: How to block spam calls?
Replies: 2
Views: 5346

Re: How to block spam calls?

dutty.persian wrote:i second that motion, please enable number blocking
Hi,

This?

https://support.fongo.com/hc/en-us/arti ... Fongo-3-7-

Regards,
by Fongo Support
01/10/2018
Forum: Community Support
Topic: obi202, recently cannot receive incoming call
Replies: 13
Views: 14583

Re: obi202, recently cannot receive incoming call

obi202, use it for years, but recently cannot receive incoming call, call side no ring tone and then goes voicemail. out call ok. anyone has the same problem ? Hi, Perhaps Do not disturb was enabled on your OBI? Please login into the OBI and check this: Voice Services -> SPx Service -> DoNotDisturb...
by Fongo Support
11/24/2017
Forum: Community Support
Topic: [Resolved] VOIP Unlock key has disappeared
Replies: 7
Views: 10140

Re: VOIP Unlock key has disappeared

Ok, after I've submitted another ticket and some back and forth, the issue was finally resolved - eventually I had to call Fongo's billing department and talk to a live person (would have never guessed that billing department of Fongo would solve issues with my FPL account). He found the problem an...
by Fongo Support
10/22/2017
Forum: Suggestions & Feedback
Topic: Clearpointel "Down" https://www.clearpointel.ca/
Replies: 6
Views: 16095

Re: Clearpointel "Down" https://www.clearpointel.ca/

Funkytown wrote:All Done, Thank You!
Hi,

Glad you got it working!

Have a good weekend!