Fongo Community Forums

Chamitae wrote:Any news?

It's been a week without any voicemails...

Thanks,

Hi,

I suggest to contact Support

http://fongo.help/submit

Hi, All of a sudden, incoming calls never go to voice mail. The phone just rings for a long time, then the connection is ended. We did not play around with any of the settings, or anything like that. I re-recorded the greeting, in case the issue was that the greeting had been deleted, but it didn't...

Hello, Using the fongo android app, all calls incoming from Europe keep going to a fast busy signal, i have family there. Anyway to fix this? Birnie Hi, Do you allow calls from private/unknown numbers in Fongo app? If you do and still not working, please contact support to check this. http://fongo....

On both my Samsung S4 and S5 phones when I dial a number the keyboard feedback is very loud. I was trying to find the way to mute the keyboard but with no success. General setting for a keyboard for other apps is muted. Any idea? Thanks in advance, Zoran Hi, You can do this on the phone settings: H...

Hello,

I am locking this post as this is for documentation only.

Thank you for your understanding.

how i can find my fongo account number for port to other carrier Hi, Fongo is VoIP and is same as a landline. No account number is required if your new provider selects number type "Landline" Instead of "Wireless" More tips: https://www.fongo.com/how-to-transfer-to-another-carri...

fullpampers wrote:just did a test, calling one phone with the other, and it didn't ring.

In the ALG configuration I have:

PPTP: Enabled

IPSec (VPN):Enabled

RTSP: Enabled

SIP: Disabled.

All other options for firewall are disabled

Hi,

Send me a PM with your number and I will check it.

Thanks,

Iphone 5s IOS version: 12.0.1, fongo version 3.10.4.14, background app refresh activated for fongo Iphone 6 IOS version : 11.3 , Fongo version: 3.10.4.14, background app refresh activated for fongo Router: Dlink DIR-1935, private wifi network, no firewall, checked the router for options and none se...

keener wrote:Can I block unwanted phone numbers

Hi,

Yes- please see below:

https://support.fongo.com/hc/en-us/articles/212435106

Regards,

archu wrote:Hi bridonca
Thanks for the prompt reply.
I’ll try and post the results here once I complete it.

Hi,

It's almost the same is this one:

http://forum.fongo.com/viewtopic.php?f=15&t=14062

Regards,

I tried downloading FreePhoneLine 3.2.7. As in any other Mac apps once I open the DMG I dragged FreePhoneLine to Applications. Then I tried to run FreePhoneLine. I got message "FreePhoneLine" is damaged and can't be opened. You should move it to the trash. I am running macOS High Sierra 1...

I want to get a phone number with Fongo but they want a cellphone number to open an account with them. I'm stuck in a loop... That is the whole point of why I want a Fongo phone number... I don't have a cellphone number! and don't need one, except for a couple months out of the year... But I need a...

I went to the nearest Fido , the customer representative couldn't port my number. the status shows Porting can be done and while submitting the form, he couldn't submit as the submit button is in deactivated mode. I dont know I should ask him to consider as mobile or landline. I moved from Fido--> ...

Hi,

Please send me PM with your ticket#

Regards,

Title is self-explanatory, whenever I place or receive a call the app freezes and then crashes. I'm using an LG G6 running Android 8.0 along with fongo version 3.9.34.55 https://youtu.be/GPGSuhQKSzk video of the behaviour I have emailed support but haven't received a response. Hi, Re->I have emaile...

Thank you! Have submitted a ticket following the infor you provided. The $0.54 charged for the 25 min call isn't a big deal. Just want to make sure some technical problems don't continue causing local calls within a "free call" city to incur long distant charges going forward. Hi, What wa...

I am having an issue with renewing my SMS. When I click on Addons, it takes me to the proper screen. When I click on the "Buy" button to get my SMS added, it thinks for 3-5 seconds with the loading wheel, then goes directly back to the previous screen (to purchase addons) Please help! Tha...

Liptonbrisk wrote:I've made this thread a sticky. I'm a bit new as a moderator. Hopefully no one objects (if so, my apologies; please feel free to unsticky this thread).

Thanks man!

You are right- this should be a sticky.

Hi I need help getting my phone back online. I been using fpl since the early days and have setup friends so i am not new at this. But this i am not sure whats going on. My old PAP2T died and i bought a new CISCO SPA112. I updated the firmware and configured the box based on the latest sticky for t...

I received the welcome to Fongo Works with the provided username and password. I am not able to log in, I receive the message "No user found for email provided". I'm not sure where to go from here? Any help will be appreciated. Hi, Please try to login here: https://www.fongoworks.com/ If ...

I have forgotten my password for My Fongo Support Login (Fongo SUPPORT... not for the Forum, or for the App). When I try to reset the password, I enter my email address and hit Submit, I get the response “You are not allowed to reset your password” What do I do now?!? Hi, You will need to open Fong...

dutty.persian wrote:i second that motion, please enable number blocking

Hi,

This?

https://support.fongo.com/hc/en-us/arti ... Fongo-3-7-

Regards,

obi202, use it for years, but recently cannot receive incoming call, call side no ring tone and then goes voicemail. out call ok. anyone has the same problem ? Hi, Perhaps Do not disturb was enabled on your OBI? Please login into the OBI and check this: Voice Services -> SPx Service -> DoNotDisturb...

Ok, after I've submitted another ticket and some back and forth, the issue was finally resolved - eventually I had to call Fongo's billing department and talk to a live person (would have never guessed that billing department of Fongo would solve issues with my FPL account). He found the problem an...

Funkytown wrote:All Done, Thank You!

Hi,

Glad you got it working!

Have a good weekend!