Search found 6 matches

by March14
08/09/2013
Forum: Community Support
Topic: Breaking Up
Replies: 4
Views: 5205

Breaking Up

Hello. Over past month, the person on the other end of the phone frequently complains about my voice breaking up. I hear the person perfectly fine though.

I have Rogers Lite and my router is D-Link WBR-1310

Any help is appreciated. My wife is getting annoyed!
by March14
06/07/2013
Forum: Community Support
Topic: FPL Features
Replies: 1
Views: 2287

FPL Features

Hi, I

Is there a menu of all the features available with FPL and how to use them i.e. 3-way, call block, etc?

Thanks
by March14
05/23/2013
Forum: Community Support
Topic: Ported number now "That Password is Not Valid"
Replies: 5
Views: 4054

Re: Ported number now "That Password is Not Valid"

Yes I put 1(one) in front of my ported number in the "UserId" field. I've restarted my computer, used Firefox instead of internet explorer, deleted all history, password, temporary int files, etc. One thing I do notice is the "Password" field fills 13 asteriks (*) but the VOIP pa...
by March14
05/23/2013
Forum: Community Support
Topic: Ported number now "That Password is Not Valid"
Replies: 5
Views: 4054

Re: Ported number now "That Password is Not Valid"

I did a manual reset on my adapter and entered all the settings again. In the ATA password I entered the password which was issued to me when I paid for the voip unlock key.

Still no luck.
by March14
05/23/2013
Forum: Community Support
Topic: Ported number now "That Password is Not Valid"
Replies: 5
Views: 4054

Ported number now "That Password is Not Valid"

Hi I'm using SPA112. I ported my number, received the confirmation email on Tuesday that it is complete and to call Rogers to cancel. I reconfigured my SPA username to my new ported number. When I pick up the phone, I get a dial tone. When I dial out I get an automated message "That Password is...
by March14
05/17/2013
Forum: Community Support
Topic: Outgoing display name "Unknown Caller"
Replies: 3
Views: 4207

Outgoing display name "Unknown Caller"

Hi, I am using an SPA112 and have "Display Name" configured to show my name. But when I call out, people tell me it's showing "Unknown Caller" on their caller id.

Does anyone know what's going on or what I need to configure?