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by FONGO_kris
02/09/2012
Forum: Community Support
Topic: Android app stops running in background
Replies: 46
Views: 59571

Re: Android app stops running in background

Is your phone set to close applications if your memory reaches a certain low point?

Mine persistently runs in the background, and I've set my phone to clear memory when full and not force close apps to save it.
by FONGO_kris
02/09/2012
Forum: Suggestions & Feedback
Topic: Set follow me on cellphone
Replies: 3
Views: 5348

Re: Set follow me on cellphone

From within the application, okay. That is a good suggestion and I'll certainly pass it to the dev team, they may even already have it on their list :)
by FONGO_kris
02/09/2012
Forum: Community Support
Topic: Frustrated w Dell Service
Replies: 2
Views: 5070

Re: Frustrated w Dell Service

Many areas do have local phone numbers, and most areas within Canada are free to call; however, the areas in which we are able to provide a local phone number for free is limited. We are of course always looking to expand and with the launch of this product I'm sure the list of areas we provide loca...
by FONGO_kris
02/09/2012
Forum: Suggestions & Feedback
Topic: Cannot call victoria
Replies: 17
Views: 20402

Re: Cannot call victoria

The individual exchange might not be added in our rate plan, I believe we encountered an issues like this in the past.

**Update: 1250900 looks to be in our rate plan at $0.02 /minute and was actually just added on Tuesday. Prior to that we didn't even offer calling to that exchange.
by FONGO_kris
02/09/2012
Forum: Suggestions & Feedback
Topic: Set follow me on cellphone
Replies: 3
Views: 5348

Re: Set follow me on cellphone

Dell Voice does have that function, is this what you mean? When someone were to call your Dell Voice number and forwarding was on, it would forward the calls to another number of your choice (toll free and numbers with extensions excluded) and when you left the office you could turn forwarding off s...
by FONGO_kris
02/09/2012
Forum: Community Support
Topic: Battery drain
Replies: 5
Views: 8850

Re: Battery drain

I found the battery life on my SGS2 fairly poor regardless of what I was running, however it draining that much in such a short period of time is strange unless you're in the Fongo HQ warehouse where service / signal is something only heard of by rough description. I will discuss with our developmen...
by FONGO_kris
02/09/2012
Forum: Community Support
Topic: New Activation Error - Dell Voice App for iOS 5
Replies: 6
Views: 8921

Re: New Activation Error - Dell Voice App for iOS 5

Even at 6800 registrations in just over a day, I'm going to say probably not. Being good friends with a CLEC we've got a semi-bottomless pit of DID's :)
by FONGO_kris
02/09/2012
Forum: Community Support
Topic: [resolved] New account activation Error on new phone number
Replies: 11
Views: 13329

Re: New account activation - Error on assigning new phone nu

Please ensure you post in the correct forum, I've moved this from our Budphone Long Distance App section.
by FONGO_kris
02/09/2012
Forum: Community Support
Topic: Issue with call forwarding
Replies: 4
Views: 6292

Re: Issue with call forwarding

Did you force quit the application, or log off through account settings? If you force quit it will take some time for it to deregister (in my experience while trying to break the app anyway), though 30 minutes seems a bit much. Have you tried actually logging out of the phone, then dialling your Del...
by FONGO_kris
02/09/2012
Forum: Community Support
Topic: [resolved] Fongo connection failed - Click To Retry
Replies: 16
Views: 21597

Re: Fongo connection failed - Click To Retry

I have nearly the exact same setup as you (until I recently changed it - Self admitted serial flasher), and though almost all Android phones have issues connecting with 802.1x EAP networks (such as ours at the office) I was able to get it running just fine, made a call to my desk phone, had a nice c...
by FONGO_kris
02/09/2012
Forum: Suggestions & Feedback
Topic: iphone contact resets Dell Voice app
Replies: 2
Views: 5277

Re: iphone contact resets Dell Voice app

When you say reset, do you mean the iPhone actually reboots itself after crashing? Have you download the latest update?
by FONGO_kris
02/09/2012
Forum: Community Support
Topic: Existing users
Replies: 2
Views: 5043

Re: Existing users

At this time freephoneline.ca account holders are unable to use Dell Voice mobile applications, and must register for a new account. We are looking into an easier option for customers hoping to switch over, but currently there is no plan in place for them.
by FONGO_kris
02/09/2012
Forum: Community Support
Topic: can't receive calls on 3G
Replies: 12
Views: 14178

Re: can't receive calls on 3G

There should be an option under preferences to answer incoming calls with Dell Voice.
by FONGO_kris
02/09/2012
Forum: Fongo Announcements
Topic: Fongo Name Transition
Replies: 45
Views: 117539

Re: Fongo Name Transition

In order to use Dell Voice, you must sign up for a Dell Voice account. Steve mentioned here http://forum.fongo.com/viewtopic.php?p=21094#p21094 that we're working on a better way to switch existing users.
by FONGO_kris
02/09/2012
Forum: Community Support
Topic: No Connection
Replies: 1
Views: 2576

Re: No Connection

No difficulties that I am aware of, what sort of firewall / anti-virus are you running on your PC?

If you haven't already, run the 'Test Connection' function in the desktop app to better diagnose the issue. On your Android tablet, are you using 3G or WiFi?
by FONGO_kris
02/09/2012
Forum: Tips & Tricks From Seasoned Users
Topic: Re: Dell and Fongo Offer Free VoIP Calling App
Replies: 1
Views: 3745

Re: Re: Dell and Fongo Offer Free VoIP Calling App

Since it is VOIP, anywhere you start the app would be like starting it in your own house here in Canada; the only difference would be the data charges you'd be hammered with for roaming over 3G in Mexico - If you turn off data and just you wifi however, you should be fine.
by FONGO_kris
02/08/2012
Forum: Community Support
Topic: [resolved] Configuration Failed on new install
Replies: 4
Views: 7111

Re: Configuration Failed on new install

Until you log in successfully there is no configuration, which is why it fails. Happened to me the first time I started it without a data connection.
by FONGO_kris
02/08/2012
Forum: Fongo Announcements
Topic: Fongo Name Transition
Replies: 45
Views: 117539

Re: Fongo Name Transition

Yes, of course. You may call in to our call center to transfer the number from one account to the other.
by FONGO_kris
02/08/2012
Forum: Community Support
Topic: [resolved] Is vibrate the only Dialpad key feedback?
Replies: 5
Views: 8559

Re: Is vibrate the only Dialpad key feedback?

I am going to say yes, that could be why you're not getting any audible feedback from the button presses. I am able to hear it when my ringer is on, and when I turn it on silent (vibrations enabled) I do not.
by FONGO_kris
02/08/2012
Forum: Suggestions & Feedback
Topic: Suggestion: SMS Connectivity
Replies: 48
Views: 62994

Re: Suggestion: SMS Connectivity

I have changed the subject to justify my redirection from this post: http://forum.fongo.com/viewtopic.php?f=6&t=1024
by FONGO_kris
02/08/2012
Forum: Suggestions & Feedback
Topic: SMS connectivity
Replies: 10
Views: 14084

Re: SMS connectivity

I will also point out that Steve has confirmed that production on some sort of SMS functionality for our Dell Voice product (cannot give details at this time) is in the works. Link to post: http://forum.fongo.com/viewtopic.php?f=30&t=3926 I'm going to lock this post and redirect to the link abov...
by FONGO_kris
02/08/2012
Forum: Community Support
Topic: [resolved] Anyone else get android image chopped off?
Replies: 12
Views: 13707

Re: Anyone else get android image chopped off?

Are you certian it is 1.7.3? I've just re-downloaded it and it appears to be 1.2.3.

This happened to me once when I first installed it, however after going into application preferences and clearing the data + rebooting my phone it's been fine.
by FONGO_kris
02/07/2012
Forum: Tips & Tricks From Seasoned Users
Topic: Fongo Phone Numbers
Replies: 9
Views: 14874

Re: Fongo Phone Numbers

I don't think it is the fault of the application. I was able to maintain a phone call to my cell phone from Dell Voice (same phone... :)) as well as to my phone here at the office for about 3:00 minutes each after which I ended the call. Just to be safe, I called a Holiday Inn in St. Johns; Simon wa...
by FONGO_kris
02/02/2012
Forum: General Discussions
Topic: Respect for "forumers" and supporters
Replies: 11
Views: 8333

Re: Respect for "forumers" and supporters

That all being said this has now been changed. I apologize for the oversight and once more will direct everyone to this thread for further Fongo-talk.

http://forum.fongo.com/viewtopic.php?f=18&t=3754
by FONGO_kris
02/02/2012
Forum: General Discussions
Topic: Something new -- Fongo
Replies: 51
Views: 35060

Re: Something new -- Fongo

In order to maintain some sort of order here, I am locking this topic and asking all further Fongo talk to be directed to the official announcement thread, here. I emplore anyone wanting to be fully informed, however, to read this thread in it's entirety first to avoid asking questions which have al...