Search found 532 matches

by laurent
01/02/2011
Forum: Tips & Tricks From Seasoned Users
Topic: SpeedTouch 780WL - Hangup detection problems
Replies: 5
Views: 6315

Re: SpeedTouch 780WL - Hangup detection problems

Make sure your load number is not too high for your ATA. Phone lines, be it from Bell or from an ATA device, can manage up to X phones in capacity. Certain devices can consume more than others. If you have a few phones and an answering machine, you might be nearing the capacity of the ATA. Try to un...
by laurent
01/02/2011
Forum: Tips & Tricks From Seasoned Users
Topic: Howto: Setup QOS on Tomato router
Replies: 24
Views: 21510

Re: Howto: Setup QOS on Tomato router

It's 10000 and 10001.

Also, the codec thing discussed above is an absolute MUST. Without G711 enabled, you will NOT receive any phone calls.
by laurent
01/02/2011
Forum: Device Configuration Sharing
Topic: Linksys SPA 2102
Replies: 114
Views: 214838

Re: Linksys SPA 2102

Is your ATA receiving its IP address automatically (by DHCP) or manually? A mistake I made when installing my PAP2 is that I set a fixed IP to the unit, but manually (not by a DHCP reservation). Because of that, I forgot to set the gateway address, which resulted in the ATA being unable to reach the...
by laurent
12/22/2010
Forum: Device Configuration Sharing
Topic: GrandStream HT-502
Replies: 126
Views: 416536

Re: GrandStream HT-502

I just posted the question here: http://forums.grandstream.com/forums/index.php?topic=8378.0 Let's hope someone has a solution for this. I've got my finger twitching on the "Add to cart" button for a PAP2T... And about your hang up problem, check these two settings: "Hook Flash Timing...
by laurent
12/20/2010
Forum: Tips & Tricks From Seasoned Users
Topic: break up of voice
Replies: 8
Views: 6291

Re: break up of voice

Is it the Rogers SMCD3GN, by any chance?
by laurent
12/20/2010
Forum: Tips & Tricks From Seasoned Users
Topic: DID
Replies: 3
Views: 2615

Re: DID

That'S because FreePhoneLine is only half of a SIP service provider. Their business is not into offering full-fledged SIP service, just the SIP account to connect to a phone or ATA, the rest is normal phone networks.
by laurent
12/20/2010
Forum: Device Configuration Sharing
Topic: GrandStream HT-502
Replies: 126
Views: 416536

Re: GrandStream HT-502

Tried a different phone for fun? By the way I have a problem with my HT502 that is making me go nuts. Every few days, I pick up the phone and .. "Device not registered." I then log on the webpage, click any tab, press reboot, voila. I'm goot for a few days, maybe even a week. What the heck...
by laurent
12/20/2010
Forum: Suggestions & Feedback
Topic: French mailing: A for effort!
Replies: 0
Views: 3134

French mailing: A for effort!

Just got the newsletter by email. I must admit, for an company based outside of Quebec, you did a great job on the translation. There's still a few hilarities of course, but most of the text is properly translated. We don't see that often. Most of the time, the text is squeezed into babelfish or goo...
by laurent
12/20/2010
Forum: Tips & Tricks From Seasoned Users
Topic: No connection to server - worked for one day
Replies: 13
Views: 11120

Re: No connection to server - worked for one day

You probably just have to reconfigure your wireless settings such as access point name and encrpytion key.

Sometimes, uprgading firmwares resets a few parameters here and there.
by laurent
12/20/2010
Forum: Community Support
Topic: Insufficient funds?
Replies: 11
Views: 10220

Re: Insufficient funds?

Your problem is the configuration of your dial plan. Right now, your ATA is recognizing a "valid phone number" even before you're done punching the numbers. This incomplete phone number is tried and FPL reports you can't call there. If you dial it quickly, it passes entirely so it's accept...
by laurent
12/20/2010
Forum: Tips & Tricks From Seasoned Users
Topic: break up of voice
Replies: 8
Views: 6291

Re: break up of voice

When you say "rogers wireless", do you mean you have your internet via 3G, or is it a standard wired internet link (DSL or cable) and then you have a WiFi router?
by laurent
12/20/2010
Forum: Device Configuration Sharing
Topic: GrandStream HT-502
Replies: 126
Views: 416536

Re: GrandStream HT-502

Both parties?? How can you NOT be on FPL on your end?

As for me, everyone I call is on standard Bell phone lines and there's no static.
by laurent
12/20/2010
Forum: Device Configuration Sharing
Topic: D-Link DVG-1120S
Replies: 12
Views: 18607

Re: D-Link DVG-1120S

You seem to be doing everything properly, I can't spot anything wrong with these settings, assuming that the IP of th ATA is really set to .100 It's been said several times that a lot of routers don't play nice with VoIP traffic. Perhaps you could try and see if your router (heck, the ATA too) would...
by laurent
12/17/2010
Forum: Community Support
Topic: Sound Cuts Out for Half a Second Randomly
Replies: 211
Views: 211390

Re: Sound Cuts Out for Half a Second Randomly

I'm no networking expert, but I find it a bit unsettling that a vital switch could drop packets without anyone noticing. Isn't there monitoring in place to watch for that?
by laurent
12/17/2010
Forum: Community Support
Topic: Sound Cuts Out for Half a Second Randomly
Replies: 211
Views: 211390

Re: Sound Cuts Out for Half a Second Randomly

So, dear FPL administrators, what was it? The switch? A squirrel chewing on cables?
by laurent
12/17/2010
Forum: Community Support
Topic: Windows 7 softphone issues
Replies: 2
Views: 3192

Re: Windows 7 softphone issues

Interesting behavior, thanks for sharing!

I'd be curious about what would happen if you were to start the softphone with Administrator rights.
by laurent
12/17/2010
Forum: Tips & Tricks From Seasoned Users
Topic: Recording Phone Calls
Replies: 18
Views: 22499

Re: Recording Phone Calls

General rule: recording anything = legal.
Doing something with the recording = not legal unless permission is granted.

This works for photographs in public, wiretapping, etc. There'S a few exclusions for journalisms but that's the gist of it.
by laurent
12/17/2010
Forum: Device Configuration Sharing
Topic: D-Link DVG-1120S
Replies: 12
Views: 18607

Re: D-Link DVG-1120S

It's possible your forwarding is missing a tiny part to make it work properly. Can you provide a few screenshots of your configuration? I'D like to see the router's forwarding page for starters.
by laurent
12/17/2010
Forum: Device Configuration Sharing
Topic: D-Link DVG-1120S
Replies: 12
Views: 18607

Re: D-Link DVG-1120S

Actually, what most likely happens is that the FPL server tries to reach one, fails, and moves on the the voicemail as a backup.

3 typical causes for not receiving a call:
- g711 codec not available
- ports not forwarded
- ATA not registered properly
by laurent
12/16/2010
Forum: Community Support
Topic: Sound Cuts Out for Half a Second Randomly
Replies: 211
Views: 211390

Re: Sound Cuts Out for Half a Second Randomly

cp24isgoodnews, my working setup is:

TekSavvy DSL 5M/800k, Thomson SpeedTouch 516 modem, Linksys WRT45GL with Tomato/MLPPP, GrandStream HT502.
by laurent
12/16/2010
Forum: Device Configuration Sharing
Topic: D-Link DVG-1120S
Replies: 12
Views: 18607

Re: D-Link DVG-1120S

Do you have G711 codec enabled? It's required to receive calls.
by laurent
12/15/2010
Forum: Community Support
Topic: Sound Cuts Out for Half a Second Randomly
Replies: 211
Views: 211390

Re: Sound Cuts Out for Half a Second Randomly

Unfortunately for us, a VoIP provider isn't like "the phone company". When your phone doesn't work, you call the phone company. They send a phone technician that checks the phone wire from your house all the way to the phone central. He might have to drive there with his phone truck. Every...
by laurent
12/15/2010
Forum: Tips & Tricks From Seasoned Users
Topic: break up of voice
Replies: 8
Views: 6291

Re: break up of voice

The thread about voice break-ups is here: http://forum.freephoneline.ca/viewtopic.php?f=8&t=1887 Now the port forwarding, there's too many options. Without the guide or an example, I don't really know what to tell you to do. Are there examples in your router you could follow? It looks like you s...
by laurent
12/15/2010
Forum: Tips & Tricks From Seasoned Users
Topic: break up of voice
Replies: 8
Views: 6291

Re: break up of voice

There is no need to PM me at the same time as you ask your question in the forum. You should setup your ports as "Customer Defined Service Table", and put ports 5060, 5061, 6060, 6061, 13000 and 13001 all in UDP mode, forwarded to the IP of your ATA. As the voice beakup, you either have an...
by laurent
12/14/2010
Forum: General Discussions
Topic: Draytek Vigor 2820
Replies: 14
Views: 10854

Re: Draytek Vigor 2820

That's because inband is not quite the best option, but as we've discovered, there doesn't seem to be a best option. InBand means that the tones are kept as audio sounds, hoping that the transmission doesn't break them too much so the system on the other side can still understand them. It will only ...