Search found 194 matches

by hanke
02/14/2021
Forum: General Discussions
Topic: #dial codes for quick access internal to FPL system
Replies: 2
Views: 4705

Re: #dial codes for quick access internal to FPL system

This is the voice mail stages, but dont know the other codes which are dependent on your ATA.
by hanke
02/04/2021
Forum: General Discussions
Topic: How to get to account information?
Replies: 3
Views: 4753

Re: How to get to account information?

Your welcome and sometimes if we don't use this stuff all the time we forget where its located.
by hanke
02/02/2021
Forum: General Discussions
Topic: How to get to account information?
Replies: 3
Views: 4753

Re: How to get to account information?

FreePhoneLine.ca - www.freephoneline.ca.jpg
FreePhoneLine.ca - www.freephoneline.ca.jpg (53.16 KiB) Viewed 4745 times
Just look through the tabs at the top of the page..once your logged into your account online.
by hanke
01/18/2021
Forum: Community Support
Topic: [Resolved] No Incoming Calls - on voip.freephoneline.ca
Replies: 19
Views: 14955

Re: [Resolved] No Incoming Calls - voip.freephoneline.ca

Upon reading that it was resolved I have changed my ATA back to the " voip.freephoneline.ca " server. All is working fine again.

Thanks for the information Liptonbrisk.
by hanke
01/18/2021
Forum: Community Support
Topic: [Resolved] No Incoming Calls - on voip.freephoneline.ca
Replies: 19
Views: 14955

incoming calls goe to voicemail

I realize there was a system maintenance this morning but as of 11AM this morning incoming calls go to DIRECTLY to voicemail using the server " voip.freephoneline.ca " . I rebooted the ATA and result was the same, no incoming calls. Outgoing calls works fine. I changed the server port to &...
by hanke
01/11/2021
Forum: Community Support
Topic: Sim Card Activation
Replies: 22
Views: 38527

Re: Sim Card Activation

Glad you got things working to your satisfaction. It took a while but at least your up and running now.

Thanks for posting your update, nice to know.
by hanke
12/25/2020
Forum: Community Support
Topic: Sim Card Activation
Replies: 22
Views: 38527

Re: Sim Card Activation

Thats too bad. I got the original beta Worldline data offering a couple years ago when it started for $20.00 5 gibs of data...but when they then offered it for sale the price went to 34.99 and then Fongo Wireless started. I think if i ever changed I would be looking at Freedom Mobile since they offe...
by hanke
12/24/2020
Forum: Community Support
Topic: Sim Card Activation
Replies: 22
Views: 38527

Re: Sim Card Activation

So did you get your data card sorted out yet?
by hanke
12/20/2020
Forum: Community Support
Topic: Sim Card Activation
Replies: 22
Views: 38527

Re: Sim Card Activation

Should a data SIM card have a phone number programmed in it? The new Fongo Wireless SIM card that I just received (which is not working) indicated that the phone number is unknown when I check the SIM info. No its only a data card. There is no phone number associated to it at least mine doesn't fro...
by hanke
12/19/2020
Forum: Community Support
Topic: Sim Card Activation
Replies: 22
Views: 38527

Re: Sim Card Activation

ckkatan wrote:I have tested both gonet and ltemobile apn setting without any success resolving the internet access issue. I am using the Fongo SIM card on a Pixel 4A.
I guess then its something on Worldlines activation, too bad. Sorry couldn't help you any further.
by hanke
12/19/2020
Forum: Community Support
Topic: Sim Card Activation
Replies: 22
Views: 38527

Re: Sim Card Activation

I have had Worldline data plan since it started. I either use the Fongo Wireless - " gonet.apn " or Rogers LTE "ltemobile.apn " I find that to tether the Fongo Wireless works for me, but the Rogers LTE will not let me tether. I generally have good service for the data plan but fi...
by hanke
10/03/2020
Forum: Community Support
Topic: Do I need to order a new sim card for a new phone?
Replies: 1
Views: 6107

Re: Do I need to order a new sim card for a new phone?

If the sim card size fits your new phone, yes. It does not matter what device the sim card is used in, it should work in any device, provided the device is supported by Fongo, example Android.
by hanke
10/02/2020
Forum: Community Support
Topic: Can't install Freephoneline window app
Replies: 11
Views: 17779

Re: file is damaged

Did you have a look at the file properties (of the downloaded app) that was downloaded, with your File Explorer. Right click the file where ever it was saved to on your computer. Check to see if its file properties are unblocked. If that unblock option is not there then the file is good to install, ...
by hanke
09/23/2020
Forum: Community Support
Topic: Missed phone calls on FPL
Replies: 11
Views: 9086

Re: Missed phone calls on FPL

You don't have Do Not Disturb activated by chance. Believe code is *78 to activate it and *79 to deactivate. Give that a try to make sure its Deactivated.
by hanke
09/15/2020
Forum: Community Support
Topic: [Solved] Recorded name, Standard Greeting, Personal Security
Replies: 8
Views: 7329

Re: Recorded name, Standard Greeting, Personal Security

So then make your own Personal Greeting and you will know exactly what it will say!
by hanke
09/14/2020
Forum: Community Support
Topic: [Solved] Recorded name, Standard Greeting, Personal Security
Replies: 8
Views: 7329

Re: Recorded name, Standard Greeting, Personal Security

FPL_Voice_stages.jpg
FPL_Voice_stages.jpg (101.69 KiB) Viewed 7315 times
by hanke
07/08/2020
Forum: Community Support
Topic: Latest Fongo Mobile app does not work on iOS 9.3.5
Replies: 3
Views: 7562

Re: Latest Fongo Mobile app does not work on iOS 9.3.5

If you have another device or a friends device, try loading it onto that IOS device and use your credentials to login with the Fongo app on that new device and see if it works. Only other option is send in a support ticket and ask. If you are able to log into your Fongo account I would suspect your ...
by hanke
07/04/2020
Forum: Community Support
Topic: Latest Fongo Mobile app does not work on iOS 9.3.5
Replies: 3
Views: 7562

Re: Latest Fongo Mobile app does not work on iOS 9.3.5

https://apps.apple.com/ca/app/fongo-talk-and-text/id473770452#?platform=ipad IMPORTANT - Supported devices: iPhone (iOS 8.0+, iPhone 4s+), iPod touch (iOS 8.0+, Generation 5+) or iPad (iOS 8.0+, iPad 2+) Guess it states only the Ipad2+ so perhaps you could send in an inquiry and ask about whether yo...
by hanke
07/04/2020
Forum: Community Support
Topic: calls or texts not sent using the FONGO app
Replies: 4
Views: 6839

Re: calls or texts not sent using the FONGO app

I have the SIM card from Fongo as well, but I dont have any Credits, so whenever I try to send a SMS it says I cant. When I make a call with the Fongo app same thing should I call someone outside of the Fongo system (another country) says no World Lines Credits, so nothing goes through. The Fongo Si...
by hanke
07/04/2020
Forum: Community Support
Topic: calls or texts not sent using the FONGO app
Replies: 4
Views: 6839

Re: calls or texts not sent using the FONGO app

You will not be billed for sending messages, but that all depends on what application you use. If you use the Fongo app you will require a Text Msg Credits package. If you use for example Google Hangouts or Facebook Messenger, no you wont be charged since it only uses data.
by hanke
07/04/2020
Forum: Community Support
Topic: monitoring GIG usage
Replies: 2
Views: 5176

Re: monitoring GIG usage

Depending on your phone, usually they have a built in Data Usage setting. You can set it when to start monitoring on which day of the month and you can setup a warning at what ever level for a warning. I have the Galaxy S5 and it has that ability in its settings.
by hanke
06/10/2020
Forum: Community Support
Topic: [Resolved] No outgoing calls - Account Balance Insufficient
Replies: 37
Views: 35385

Re: Cannot make outgoing calls - Account Balance Insufficien

Yes, I can make out going calls...now as well. Thanks for your work on this..
by hanke
06/10/2020
Forum: Community Support
Topic: [Resolved] No outgoing calls - Account Balance Insufficient
Replies: 37
Views: 35385

Re: Cannot make outgoing calls - Account Balance Insufficien

I have submitted a Ticket as well, no calliing out here this AM.
by hanke
04/14/2020
Forum: Community Support
Topic: Newbie question: Can I text landlines
Replies: 5
Views: 8669

Re: Newbie question: Can I text landlines

How would you be able to receive a text on a landline? If you talking about a mobile phone that's a different situation.
by hanke
04/11/2020
Forum: Community Support
Topic: no dialtone on (locked) SPA2102 despite being registered
Replies: 21
Views: 15724

Re: no dialtone on SPA2102 despite being registered

Glad your up and running and got it working...good for you. Thanks for the update.