Deleted VMs show up repeatedly

[pychen2001]

For the past one week, the deleted VMs show up repeatedly on VM box. It has made me big confusions, since VMs all show current time when I get them on VM box and e-mails (even the VMs are many days old). Anyone has same issue?

[FONGO_mike]

Hi pychen2001, i would strongly suggest calling and speaking to one of our customer service representatives about this issue. If they are unable to resolve it, they will be able to escalate the issue internally.

[kehodder]

Same thing is happening to me....VM are re-appearing the last 4 days or so. Plus VMWI is not getting switched off of ATA.

[FONGO_mike]

Hey guy's, would you both please PM your phone number (while leaving the re-appearing message in your VM so we can investigate this issue please?

[WrenchyBench]

Same thing happened with me - unfortunately, I deleted the VMs from my mailbox.

FWIW, all messages that 'came back' were originally left on May 24th and 25th. Not sure if it was related to the service outages or not.

[FONGO_mike]

WrenchyBench, Can oyu please PM me your number? I wouldl ike to look into yours as well, even if the messages are already gone

[tbrummell]

Same boat for me too. I'll PM you my number.

[Jake]

My daughter just got the same on her number.
Same voicemail from a few days ago shows up as a duplicate NEW today. Almost the same timestamp.

Number pm'ed to Mike

[FONGO_mike]

Thank you Jake and everyone else who has sent me the info.

If anyone else has it happen to them, if not already done, when you PM me the information, please do NOT delete the message when it re appears

[tbrummell]

Mike, my mailbox has done it again. 2 messages were left Friday, I listened to them via email notification. Today, the same 2 arrived via email again. I checked the mailbox via phone and it has 4 new messages in it, I left them there for you. The messages are nothing private, so if they need to be listened to to hear the actual time stamp, feel free. You have my number via PM already.

[e1e0n]

Yes, still happens to me

[nelson@3quirks.ca]

I've had the same situation. Received an email on Monday, just received it again today (2 days later) I'll PM my number and leave the voicemail in my vmail box.

[FONGO_mike]

tbrummell, we are still looking into your account.

e1eon and nelson@3quirks.ca, can you both please PM me your numbers and also let me know if you still have the messages in them? If you have not deleted them yet, please leave them in there, there is more information available to us if you have NOT removed them yet.

[pitcritter]

I'll add a "Me Too". It's been happening for a week or so. Unfortunately, I re-deleted everything yesterday before reading this. PM sent to FONGO_mike.

[e1e0n]

Please fix it! Messages keep coming again

[e1e0n]

I just had to delete half of stored messages because my mailbox was full

[pychen2001]

Anyone has had luck of getting problem soloved? My case is getting worse and worse.

[Carlos59]

Anyone has had luck of getting problem soloved? My case is getting worse and worse.

ditto

[TheHardy]

Pychen: hit MIKE with another PM, as it is the weekend, he will likely be in Monday and be able to deal with it again then.

From what others have posted, it seems like the problem is still occurring, and there has been no formal word that I have seen about any cause nor fix from Fongo channels....

[tbrummell]

Happened to me again over the weekend. Mike, the messages are still in the mailbox...

[birkz]

ME too. I'm having the same problem since 3 weeks now...

[nelson@3quirks.ca]

tbrummell, we are still looking into your account.

e1eon and nelson@3quirks.ca, can you both please PM me your numbers and also let me know if you still have the messages in them? If you have not deleted them yet, please leave them in there, there is more information available to us if you have NOT removed them yet.

MIke

Had it happen again late last week - Thursday at 6:43pm Eastern (left the VMAIL there from area code 902)

[FONGO_mike]

We are now considering this issue to be resolved. You should no longer be receiving duplicates of any messages in your inbox (unless someone is pulling a prank on you and keeps calling back leaving the exact same message )

If this does keep happening, please let us know right away.

And thank you to everyone who responded by sending me their numbers about this. It made it much easier to find the root of the problem with good examples in hand.

(The link to this post has been posted in a similar thread that has now been locked and re-directed here)