#dial codes for quick access internal to FPL system

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#dial codes for quick access internal to FPL system

Postby VE4PER » 02/14/2021

Is there a list of quick system service access codes and pdf download ref card that lists them? Like *98 related to voicemail and maybe a *50 return a last number called etc?

can docs be sent to a fax app via fongo ?

How does one set up a fongo line created on one PC so that it can be accessed from more than one PC without having to register multiple accounts to do so?
Last edited by Liptonbrisk on 02/14/2021, edited 1 time in total.
Reason: provided correct name of service used in title
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Re: #dial codes for quick access internal to Fongo system

Postby Liptonbrisk » 02/14/2021

VE4PER wrote:Is there a list of quick system service access codes and pdf download ref card that lists them? Like *98 related to voicemail and maybe a *50 return a last number called etc?


Not that I'm aware of. *98 (voicemail) and *11 (check account balance) are the only star codes that I know of that are officially supported by Freephoneline. However, *11 only seems to work if you own a VoIP unlock key.
The rest are dependent upon the ATA or IP Phone being used, provided a VoIP unlock key is owned. *69 does work for call return with an Obihai ATA. Other than the features listed at https://www.freephoneline.ca/features, I would not bank on other star codes being officially supported.

These n11 government service numbers are supported, including 911: https://www.fongo.com/government-service-numbers/.

can docs be sent to a fax app via fongo ?


You're referring to the Freephoneline desktop app and not Fongo. Fibernetics is the parent company of Freephoneline and Fongo. Freephoneline, Fongo Mobile, and Fongo Home Phone are all separate services.

You would need to purchase a VoIP Unlock Key for $99.95 plus tax and also purchase an ATA that supports T.38 fax protocol (for better faxing reliability), such as an Obihai OBi200 or OBi202. Configuration instructions are found on pages 31 and 32 in this guide: download/file.php?id=2065. Faxing is not officially supported by Freephoneline. However, Freephoneline does work with T.38 fax protocol.

Incoming faxes are automatically converted to PDF file format, provided you allow Freephoneline's voicemail system to answer the call, and can be also automatically sent to your email address.The same is true for Fongo Mobile, and you can see in the faxes directly in the Fongo Mobile app. Freephoneline's voicemail settings are found after logging in at https://www.freephoneline.ca/voicemailSettings.

Receiving faxes will be more reliable than sending them.



How does one set up a fongo line created on one PC so that it can be accessed from more than one PC without having to register multiple accounts to do so?


You would have to install the Freephone desktop app on each computer. However, only one device registration per FPL account is allowed at any time.
This is an example of how SIP registration works: https://www.voipmechanic.com/sip-call-example.htm.

When there are multiple devices/softphones using the same account, only the most recent registration is valid. The previous device will lose registration, and, consequently, incoming calls will not work on it. This is especially important to consider if someone else is using your SIP credentials (username and password) that are found after logging in at https://www.freephoneline.ca/showSipSettings or if you're trying to register your FPL account with a smartphone SIP app or with another device. Registration is required for incoming calls. It is not required for outgoing calls. A more significant concern, though, is that multiple registration attempts can lead to temporary IP bans. The more devices being used can make the temporary ban happen more quickly. Note that each time you reboot or restart your ATA or SIP app, it's attempting to register with Freephoneline again. Multiple registration attempts within a short period can result in temporary IP ban. Each time you reboot your ATA it's attempting to register with FPL's proxy server.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: #dial codes for quick access internal to FPL system

Postby hanke » 02/14/2021

This is the voice mail stages, but dont know the other codes which are dependent on your ATA.
Attachments
FPL_Voice_stages.jpg
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