Your account balance is insufficient...

This section is for general discussions surrounding digital phone service.
Post Reply
Scoponox
Active Poster
Posts: 63
Joined: 03/01/2010
SIP Device Name: Linksys PAP2T
Firmware Version: 5.1.6(LS)
ISP Name: Acanac DSL
Computer OS: Win XP

Your account balance is insufficient...

Post by Scoponox »

Trying to phone a buddy in Owen Sound... and I keep getting this message "Your account balance is insufficient to place your call to that destination"...not sure why. What can I do about it?
519-371-xxxx
User avatar
TheHardy
***Übergod***
Posts: 1632
Joined: 08/13/2011
SIP Device Name: FPL PC softphone (buggy)
Firmware Version: 3.0.3.0
ISP Name: Telus Optik
Computer OS: Win7
Router: Actiontec V1000H
Smartphone Model: none
Location: Surrey, BC

Re: Your account balance is insufficient...

Post by TheHardy »

Scoponox wrote:Trying to phone a buddy in Owen Sound... and I keep getting this message "Your account balance is insufficient to place your call to that destination"...not sure why. What can I do about it?
519-371-xxxx
Owen Sound, ON, which includes:
226:
424 664 668 909 923 974
519:
270 370 371 372 373 374 375 376 377 378 379 387 416 447 470 477

... is _NOT_ included in the FREE CALLING area of FPL. Therefore, it costs $0.02/min + $0.04/call connection fee to call this ratecentre.
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
Scoponox
Active Poster
Posts: 63
Joined: 03/01/2010
SIP Device Name: Linksys PAP2T
Firmware Version: 5.1.6(LS)
ISP Name: Acanac DSL
Computer OS: Win XP

Re: Your account balance is insufficient...

Post by Scoponox »

TheHardy wrote:
Scoponox wrote:Trying to phone a buddy in Owen Sound... and I keep getting this message "Your account balance is insufficient to place your call to that destination"...not sure why. What can I do about it?
519-371-xxxx
Owen Sound, ON, which includes:
226:
424 664 668 909 923 974
519:
270 370 371 372 373 374 375 376 377 378 379 387 416 447 470 477
Doesn't this mean this number is on the calling list?
Where are the calling lists?
User avatar
TheHardy
***Übergod***
Posts: 1632
Joined: 08/13/2011
SIP Device Name: FPL PC softphone (buggy)
Firmware Version: 3.0.3.0
ISP Name: Telus Optik
Computer OS: Win7
Router: Actiontec V1000H
Smartphone Model: none
Location: Surrey, BC

Re: Your account balance is insufficient...

Post by TheHardy »

Scoponox wrote:
TheHardy wrote:
Scoponox wrote:Trying to phone a buddy in Owen Sound... and I keep getting this message "Your account balance is insufficient to place your call to that destination"...not sure why. What can I do about it?
519-371-xxxx
Owen Sound, ON, which includes:
226:
424 664 668 909 923 974
519:
270 370 371 372 373 374 375 376 377 378 379 387 416 447 470 477
Doesn't this mean this number is on the calling list?
Where are the calling lists?

Nope, I pulled that list of Owen Sound numbers to show detail. Plug them into the ratechecker, and they ALL come back as $0.02 ... Owen Sound does NOT appear on the official FPL list of free cities either.

Rate lookup: http://www.freephoneline.ca/ldServices#rl
Free City List: http://www.freephoneline.ca/cityListing

Sorry ... :(
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
User avatar
Jake
Technical Support
Posts: 2826
Joined: 10/18/2009

Re: Your account balance is insufficient...

Post by Jake »

It doesn't look as though FPL/Fibernetics has a ratecenter connected to that number, so it won't be free, sorry.

Get them to sign up with FPL, then it will be free ;)
User avatar
FONGO_mike
Site Moderator
Posts: 1095
Joined: 12/22/2011
SIP Device Name: Grandstream 286/TG701
ISP Name: www.worldline.ca
Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900
Location: Fibernetics Head Office
Contact:

Re: Your account balance is insufficient...

Post by FONGO_mike »

You can also choose to purchase our long distance vouchers to be able to call city's outside of the free calling zone :)
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
sukasem
Active Poster
Posts: 57
Joined: 01/29/2010

Re: Your account balance is insufficient...

Post by sukasem »

Is that possible to add download rate in csv file?
thanks,
User avatar
TheHardy
***Übergod***
Posts: 1632
Joined: 08/13/2011
SIP Device Name: FPL PC softphone (buggy)
Firmware Version: 3.0.3.0
ISP Name: Telus Optik
Computer OS: Win7
Router: Actiontec V1000H
Smartphone Model: none
Location: Surrey, BC

Re: Your account balance is insufficient...

Post by TheHardy »

On the rate-look-up page, if you scroll down to CANADA, and select "SHOW ALL", it spits out a separate window that you can save and then IMPORT into a spreadsheet. No direct CSV output, but you can save the data from that page and manipulate it ...

Please note that the information there is NOT as up to DATE as the actual rate-look-up tool .... I do not know why, and it has been kicked around in another thread.
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
Post Reply