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Re: Should this number be free?
Posted: 03/28/2013
by Jake
Luke wrote:In Edmonton, numbers beginning with 310 incurs a charge of $0.02/min + $0.04 connection fee.
Affected number include 780-310-4300 (Epcor - local power / water utilities), 780-310-4638 (Telus Internet), and among others.
The 310 7 digit numbers don't work on FPL or Fongo. You have to find the full 10 digit number. Putting the area code in front of a 310 number unfortunately doesn't make it a full 10 digit number.
There is a couple of threads about this, mainly for people trying to call Pizza Pizza I think
Re: Should this number be free?
Posted: 06/13/2013
by davebert
This phone number use to work, now I am getting a message saying I should dial 1 or 0 to connect to this number. It is a good number
because I can call it on my land line and cell phone.
The number is 1905775xxxx in Bradford ON
Thanks.
Re: Should this number be free?
Posted: 06/22/2013
by Luke
Hi! I just signed up with Shaw land line recently in Edmonton and have a 587-524-XXXX phone number. Unfortunately it is not a free number on Fongo, can someone please advise why that is? Thanks.
Re: Should this number be free?
Posted: 06/22/2013
by Jake
Luke wrote:Hi! I just signed up with Shaw land line recently in Edmonton and have a 587-524-XXXX phone number. Unfortunately it is not a free number on Fongo, can someone please advise why that is? Thanks.
It could be that it is a new number and it hasn't been added to the rate table yet.
I would have thought that 587-523 numbers are free and they are in the same local exchange as 587-524 will be free as well.
It's probably just the rate table that needs updating. Fongo_Neil used to monitor this thread for updates, if he isn't around anymore I am sure someone else will pass the information along and update it if needed.
Re: Should this number be free?
Posted: 06/22/2013
by Fongo Support
Jake wrote:Luke wrote:Hi! I just signed up with Shaw land line recently in Edmonton and have a 587-524-XXXX phone number. Unfortunately it is not a free number on Fongo, can someone please advise why that is? Thanks.
It could be that it is a new number and it hasn't been added to the rate table yet.
I would have thought that 587-523 numbers are free and they are in the same local exchange as 587-524 will be free as well.
It's probably just the rate table that needs updating. Fongo_Neil used to monitor this thread for updates, if he isn't around anymore I am sure someone else will pass the information along and update it if needed.
Hi Jake,
I have opened a ticket for this issue on behalf of Luke and I will provide an update one it becomes available.
Thank you,
Re: Should this number be free?
Posted: 06/24/2013
by Fongo Support
Fongo Support wrote:Jake wrote:Luke wrote:Hi! I just signed up with Shaw land line recently in Edmonton and have a 587-524-XXXX phone number. Unfortunately it is not a free number on Fongo, can someone please advise why that is? Thanks.
It could be that it is a new number and it hasn't been added to the rate table yet.
I would have thought that 587-523 numbers are free and they are in the same local exchange as 587-524 will be free as well.
It's probably just the rate table that needs updating. Fongo_Neil used to monitor this thread for updates, if he isn't around anymore I am sure someone else will pass the information along and update it if needed.
Hi Jake,
I have opened a ticket for this issue on behalf of Luke and I will provide an update one it becomes available.
Thank you,
Hi there,
This has been resolved.
Thank you for your patience,
Re: Should this number be free?
Posted: 07/26/2013
by emobo
Hi I've been trying to dial Kelowna numbers and am getting the insufficient funds message.
Here is an example number: (250) 765-5125 (it's the Kelowna airport)
Anybody else getting this?
Thanks!
Re: Should this number be free?
Posted: 07/26/2013
by Fongo Support
emobo wrote:Hi I've been trying to dial Kelowna numbers and am getting the insufficient funds message.
Here is an example number: (250) 765-5125 (it's the Kelowna airport)
Anybody else getting this?
Thanks!
Hi there,
I just verified and 250-765 is on Rutland exchange.
http://www.localcallingguide.com/lca_pr ... nextdays=0
It looks like Rutland is not part of our free calling cities in Freephoneline.
http://www.freephoneline.ca/cityListing
http://www.freephoneline.ca/cityListing#bc
Please check again soon, we are growing really fast and it might be available really soon!
Thanks,
Re: Should this number be free?
Posted: 07/26/2013
by emobo
Thanks for following up on this! I assumed that Kelowna airport was in city it's named after! (Which is probably not the case for many airports today)
Re: Should this number be free?
Posted: 10/12/2013
by evilmonkey
I got a "you don't have sufficient balance" message when trying to call a 306-954-XXXX number. It's a Saskatoon Shaw number. Can someone please look into this? Thanks!
http://www.localcallingguide.com/lca_pr ... nextdays=0
Re: Should this number be free?
Posted: 10/12/2013
by Fongo Support
Hi there,
Was it working before and it stopped working?
Please let me know.
Thanks,
Re: Should this number be free?
Posted: 10/12/2013
by evilmonkey
Fongo Support wrote:
Hi there,
Was it working before and it stopped working?
Please let me know.
Thanks,
I never tried that number before, I called it today for the first time.
Re: Should this number be free?
Posted: 10/21/2013
by evilmonkey
Just tried now, still not working. Any updates on this? Thanks!
New area code in Winnipeg is Long distance
Posted: 01/17/2014
by dsm99
Winnipeg calling is suppose to be free but it is costing can some body look after this new area code is 431-999-xxxx
Re: New area code in Winnipeg is Long distance
Posted: 01/17/2014
by Jake
dsm99 wrote:Winnipeg calling is suppose to be free but it is costing can some body look after this new area code is 431-999-xxxx
I moved this post to this thread as it is more relevant.
I have checked the number on CNAC and it indeed is in Winnipeg.
Code: Select all
431,999,8821,Rogers Communications Partnership (Wireless),In Service,Winnipeg,
Someone from Fongo will have to pick this up though and add it to the rate table. You might want to open a support ticket and PM the ticket number in to speed things up.
Re: New area code in Winnipeg is Long distance
Posted: 01/18/2014
by Fongo Support
Jake wrote:dsm99 wrote:Winnipeg calling is suppose to be free but it is costing can some body look after this new area code is 431-999-xxxx
I moved this post to this thread as it is more relevant.
I have checked the number on CNAC and it indeed is in Winnipeg.
Code: Select all
431,999,8821,Rogers Communications Partnership (Wireless),In Service,Winnipeg,
Someone from Fongo will have to pick this up though and add it to the rate table. You might want to open a support ticket and PM the ticket number in to speed things up.
Hi
We just added this on Jan 13. I will follow up on Monday and let you know.
Thanks,
Re: Should this number be free?
Posted: 01/18/2014
by afssar
Guys,
I need help. We had the power issues in Toronto due to ice storm. We lost electricity for 48 hours back in December. Since electricity restored my phone is not working. I tried to contact freephone online so many time via email but no response. My phone is not working for more than one month.
I need help from and i will appreciate any help
Thanks
PS: I know this is thread is not for this but i really need help.
Re: Should this number be free?
Posted: 01/18/2014
by Jake
Have you opened a support ticket? See my sig for links.
Re: Should this number be free?
Posted: 01/19/2014
by trini4ever
Winnipeg number 1-204-505-xxxx is not free. Is this correct for Fongo?
Re: Should this number be free?
Posted: 01/19/2014
by Fongo Support
trini4ever wrote:Winnipeg number 1-204-505-3031 is not free. Is this correct for Fongo?
Hi there,
This was added 2 days ago. Please ignore the message on your Fongo app and call the number, it will be no charge.
Best Regards,
Re: Should this number be free?
Posted: 01/19/2014
by trini4ever
Fongo Support wrote:trini4ever wrote:Winnipeg number 1-204-505-3031 is not free. Is this correct for Fongo?
Hi there,
This was added 2 days ago. Please ignore the message on your Fongo app and call the number, it will be no charge.
Best Regards,
That was quick! Thank you!
Re: New area code in Winnipeg is Long distance
Posted: 01/25/2014
by Fongo Support
Fongo Support wrote:Jake wrote:dsm99 wrote:Winnipeg calling is suppose to be free but it is costing can some body look after this new area code is 431-999-xxxx
I moved this post to this thread as it is more relevant.
I have checked the number on CNAC and it indeed is in Winnipeg.
Code: Select all
431,999,8821,Rogers Communications Partnership (Wireless),In Service,Winnipeg,
Someone from Fongo will have to pick this up though and add it to the rate table. You might want to open a support ticket and PM the ticket number in to speed things up.
Hi
We just added this on Jan 13. I will follow up on Monday and let you know.
Thanks,
Hi there,
I can confirm that 431-999 has been resolved.
Please try again.
Thanks,
Re: Should this number be free?
Posted: 02/16/2014
by shawguy
This list is as of 2013-01-24. I also emailed it your support team, but will post on here as well.
Winnipeg Rate Centre unable to dial free as of 2014-01-24
204-202
204-396
204-505
204-515
204-560
204-583
204-590
204-599
204-615
204-691
204-698
204-806
204-808
204-809
204-813
204-869
431-222
431-318
431-433
431-485
431-777
431-800
431-944
431-999
Oakbank rate centre (there are other prefixes like 204-444 with this ratecentre that are free on fongo, so why some and not these?)
204-403
204-506
204-817
204-902
Re: Should this number be free?
Posted: 02/17/2014
by Fongo Support
shawguy wrote:This list is as of 2013-01-24. I also emailed it your support team, but will post on here as well.
Winnipeg Rate Centre unable to dial free as of 2014-01-24
204-202
204-396
204-505
204-515
204-560
204-583
204-590
204-599
204-615
204-691
204-698
204-806
204-808
204-809
204-813
204-869
431-222
431-318
431-433
431-485
431-777
431-800
431-944
431-999
Oakbank rate centre (there are other prefixes like 204-444 with this ratecentre that are free on fongo, so why some and not these?)
204-403
204-506
204-817
204-902
Hi there,
We are looking into this and we will let you know.
Note that I have verified the ticket you have submitted and Support team already informed you.
Just a quick note- I have verified a few numbers you have provided here and they were free:
Example:
431-999
204-813
204-505
204-515
Do you have trouble calling any of these numbers?
let me know.
Thanks,
Re: Should this number be free?
Posted: 02/17/2014
by shawguy
you are correct, As stated my list is as of 2014-01-24 and I previously got 505,515,813 added through your twitter support in January, and I see 431-999 works too... But the rest of the list is valid.