Writing more out of frustration than anything else...Don't these guys ever return a call?
The installation process is pretty straight forward. The unit worked but, I could not receive calls.
I noticed one of the phone extensions was out and tried a basic rewire--just added a split phone line no big deal.
Then the whole phone system was dead. Can't get anything to work no matter what I do.
They told me to unblock SIP on Modem. ISP assured me no blockage exists...and the Fongo phone adapter did work once.
At a loss, and no one returns a call! *%&##!!
Can't get system to work...period
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soundchaser
- Just Passing Thru
- Posts: 2
- Joined: 02/07/2013
- Computer OS: MacOSX 10.6.8
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Fongo Support
- Site Moderator
- Posts: 1689
- Joined: 01/01/2013
Re: Can't get system to work...period
Hello there,soundchaser wrote:Writing more out of frustration than anything else...Don't these guys ever return a call?
The installation process is pretty straight forward. The unit worked but, I could not receive calls.
I noticed one of the phone extensions was out and tried a basic rewire--just added a split phone line no big deal.
Then the whole phone system was dead. Can't get anything to work no matter what I do.
They told me to unblock SIP on Modem. ISP assured me no blockage exists...and the Fongo phone adapter did work once.
At a loss, and no one returns a call! *%&##!!
We are investigating this issue under ticket #5384.
I am suspecting an issue with your ATA.
Thanks,
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mmmmu
- Just Passing Thru
- Posts: 2
- Joined: 02/11/2013
- SIP Device Name: grandstream
- Firmware Version: HT701
- ISP Name: DSL
Re: Can't get system to work...period
I managed to config my ATA grandstream and I got a tone .. BUT when i make phone calls i got a message that says " this passward is invalid".. can you help, i'm not sure what i'm doing worng, please help
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FONGO_mike
- Site Moderator
- Posts: 1095
- Joined: 12/22/2011
- SIP Device Name: Grandstream 286/TG701
- ISP Name: www.worldline.ca
- Computer OS: Windows 7/ Windows XP/Windows Vista
- Router: TG784. 780, 585, 546.
- Smartphone Model: Bold 9900
- Location: Fibernetics Head Office
- Contact:
Re: Can't get system to work...period
mmmmu wrote:I managed to config my ATA grandstream and I got a tone .. BUT when i make phone calls i got a message that says " this passward is invalid".. can you help, i'm not sure what i'm doing worng, please help
you will want to log into your ATA device and confirm you have the correct SIP password in the device (best to manually type it back out) then hit update and then reboot.
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
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seagame2001
- Tried and True
- Posts: 396
- Joined: 11/27/2010
- SIP Device Name: Linksys PAP2T
- Firmware Version: Groundwire
- ISP Name: 3web
- Computer OS: Windows 7
- Router: Dlink-DD-WRT
- Smartphone Model: iPhone 4
- iOS Version: 5.1.1
Re: Can't get system to work...period
mmmmu wrote:I managed to config my ATA grandstream and I got a tone .. BUT when i make phone calls i got a message that says " this passward is invalid".. can you help, i'm not sure what i'm doing worng, please help
copy and paste in your ATA so it will correct the issue
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sinot
- Just Passing Thru
- Posts: 14
- Joined: 09/17/2010
- SIP Device Name: Grandstream HT-286
- ISP Name: Rogers
- Computer OS: Win 7
- Router: Trendnet TEW-652BRP
Re: Can't get system to work...period
Can someone look into ticket #2447? The connection is lost completely from yesterday.
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Fongo Support
- Site Moderator
- Posts: 1689
- Joined: 01/01/2013
Re: Can't get system to work...period
Hello there,sinot wrote:Can someone look into ticket #2447? The connection is lost completely from yesterday.
I am looking into this.
Thanks,
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sinot
- Just Passing Thru
- Posts: 14
- Joined: 09/17/2010
- SIP Device Name: Grandstream HT-286
- ISP Name: Rogers
- Computer OS: Win 7
- Router: Trendnet TEW-652BRP
Re: Can't get system to work...period
mine ATA is a HT-286
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soundchaser
- Just Passing Thru
- Posts: 2
- Joined: 02/07/2013
- Computer OS: MacOSX 10.6.8
Re: Can't get system to work...period
ATA 701
All of my settings are configured properly. Some have even been re-entered and updated just to make sure.
Dialing out and I get the message, "This password is invalid"
Is there anything left to do
All of my settings are configured properly. Some have even been re-entered and updated just to make sure.
Dialing out and I get the message, "This password is invalid"
Is there anything left to do
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sinot
- Just Passing Thru
- Posts: 14
- Joined: 09/17/2010
- SIP Device Name: Grandstream HT-286
- ISP Name: Rogers
- Computer OS: Win 7
- Router: Trendnet TEW-652BRP
Re: Can't get system to work...period
Excellent service. Quick follow-up. At the end, we did a factory reset and re-configured the adapter. It is 100% functional again.Fongo Support wrote:Hello there,sinot wrote:Can someone look into ticket #2447? The connection is lost completely from yesterday.
I am looking into this.
Thanks,
Many thanks to Cosmin.