Recording Phone Calls

[kvh]

Is it possible to be able to record your phone calls?

[FONGO_steve]

There's no feature in our system that allows this - you also have to be very careful of privacy laws if you wish to do this yourself. I'd suggest checking out Canadian laws on call recording before going any further

[kvh]

I am aware of the privacy laws. If I'm not mistaken I believe Google Voice has this feature. Are there plans to implement this feature in the future?

[FONGO_kris]

Currently there are no plans to implement this, no.

Google Voice clearly states that though it is available it may not be legal in all States / Provinces.


To quote, if I may:

CRIMINAL CODE OF CANADA: PART VI: INVASION OF PRIVACY:

Section 183.1: Where a private communication is originated by more than one person or is intended by the originator thereof to be received by more than one person, a consent to the interception thereof by any one of those persons is sufficient consent for the purposes of any provision of this Part. [1993, c.40, s.2.]"

http://www.efc.ca/pages/law/cc/cc.183.1.html

CRIMINAL CODE OF CANADA: PART VI: INVASION OF PRIVACY:

Section 183: "private communication" means any oral communication, or any telecommunication, that is made by an originator who is in Canada or is intended by the originator to be received by a person who is in Canada"

http://www.efc.ca/pages/law/cc/cc.183.html

[Jake]

Doesn't Canada have a 'One party notification' rule about recording? So as long as you tell yourself you comply. Or did I get it wrong?
http://www.callcorder.com/phone-recordi ... canada.htm

[FONGO_kris]

Doesn't Canada have a 'One party notification' rule about recording? So as long as you tell yourself you comply. Or did I get it wrong?
http://www.callcorder.com/phone-recordi ... canada.htm

I am going to pull the 'I am not a lawyer, but;' card here and say that you may record any conversation without notifying the other end; where it gets a bit hazy is when a third party is involved.

[Bloodsong]

As for accomplishing this.
It's simply internet traffic in/out your local ethernet card.
So simply fire up a network protocol analyzer (I.E Wireshark) and you can capture the stream/replay it later.

But yes do be careful of the laws and circumstances around recording/bugging.

[laurent]

General rule: recording anything = legal.
Doing something with the recording = not legal unless permission is granted.

This works for photographs in public, wiretapping, etc. There'S a few exclusions for journalisms but that's the gist of it.

[callopsitte_himself]

In a previous job where everything began to go sour I began keeping track of everything, including phone conversations that the other party was not aware of. When I filed a suit in Superior Court I was advised that having those recordings as proof would be left at the discretion of the judge (if he would or not allow them). Mine were allowed.

[callopsitte_himself]

I've just (finally) found the way to record VoIP calls with a phone adapter (ATA).

1- you need a voice modem on your computer
2- you need a software like Mia Rec or TRx Recorder
3- plug a phone line splitter to your telephone where the line goes in
4- plug your ATA in one of the socket of the splitter
5- plug a phone line (both ends male) to the other socket in the splitter and the other end to the line socket of your modem in your computer.
6- Open your software (Mia Rec or TRx Recorder) and just make your call.

This was so easy, why haven't I thought about it before?!

Recording voice conversation has been discussed in the forum. Make sure you put it in good use.

[curriegrad2004]

As I mentioned somewhere on FPL's facebook page before, it is possible to record all phone calls in your FPL account; but you need to set up your ATA/Softswitch to do exactly what you want it to do. My system at the moment pretty much records all outgoing and incoming calls automatically... However Wireshark is the other option, but things gets messy over there...

I've talked to a few people who's familiar with the law and so far they've all agreed it's okay to record calls as long as one party knows. Again, I'm just a telecom student, not a lawyer, so... Don't take this answer as legal advice.

On a side note, if FPL did implement call recording, then things would get scary down the road if a security breach does occur with their servers...

And if anyone is wondering on how I was referring to my recording solution, I call it my 'CVR/FDR'...

[nauru]

Hi, I'm trying to record a phone call. I've got wireshark installed on my Ubuntu 10.04 box. However in wireshark I don't see any SIP protocol sources to record. Theres ARP, DNS, HTTP, NBSS, SSDP, etc but no SIP.

Can anyone post detailed instructions of how to record a call using wireshark? Such as specific configurations required? I've filtered the list for sip protocol traffic and wireshark simply doesn't see any. My understanding is that no additional hardware is necessary to accomplish this.

My current setup is analog phone connected to PAP2T-NA, PAP2T-NA physically connected to router, computer physically connected to router, router to modem, modem to cable.

Many thanks. Or if there is a simpler way to record a VOIP phone call please specify.

[tbrummell]

Since you are not using a managed switch, and can't set up a mirrored switch port, you would need to have Wireshark on the modem side of the connection. But, there is an easier way...

Get a cheap hub, it needs to say HUB on it, not a switch. Plug 1 port of the hub (some hubs are specific in which port is the uplink port, usually port #1) in to your router, plug both the ATA & pc in to the hub. Now, since a hub is just a dumb device that broadcasts any traffic it receives out all of the other hub ports, your PC will see all traffic destined for the ATA's hub port. Set your Wireshark up to filter on SIP & RTP and you're good to go.

I hope this setup is just for testing something as this would not be a good long term set up. The hub will seriously limit your through put to the router.

[tbrummell]

Many thanks. Or if there is a simpler way to record a VOIP phone call please specify.

Setup an Asterisk server (Google PBX in a Flash), or use a Hosted PBX. Add FPL as a trunk. Add your ATA as an Extension. Set the extension to always record. Easy peasy. And then you have benefits of adding other SIP providers and selecting which provider to send where via a dialplan.

[seagame2001]

Smart phone allows you record phone call. Well if you call a credit card companies or Rogers or Bell they always say they will record your call to server you better blah blah

[FONGO_kris]

You're right, my Samsung GT-I9100 natively supports recording of phone calls to SD. I believe nauru is trying to record his own calls and store them locally for his own reasons...

[xCanuck]

I am aware of the privacy laws. If I'm not mistaken I believe Google Voice has this feature. Are there plans to implement this feature in the future?

Canada is One Party Notice, that does not mean though that anyone gets off the hook. There are other laws regarding recording telephone calls like these:

Personal Information Protection and Electronic Documents Act (Canada)
Personal Information Protection Act (Alberta)
Personal Information Protection Act (British Columbia)
Act Respecting the Protection of Personal Information in the Private Sector (Quebec)

So knowing the privacy laws or the fact that Canada is a One Party Notification doe snot mean those recordings can be retained etc. Speaking legally of course.

[xCanuck]

Doesn't Canada have a 'One party notification' rule about recording? So as long as you tell yourself you comply. Or did I get it wrong?
http://www.callcorder.com/phone-recordi ... canada.htm

I am going to pull the 'I am not a lawyer, but;' card here and say that you may record any conversation without notifying the other end; where it gets a bit hazy is when a third party is involved.

Recording ANY conversation in Canada over the phone is legal, even if it is a conference call with 50 people on it, so long as 1 party on the call is aware that the call is being recorded. The one party means any single party to ANY conversation period.

Again though the use and retention of those records can be affected by my previous post.

[xCanuck]

General rule: recording anything = legal.
Doing something with the recording = not legal unless permission is granted.

This works for photographs in public, wiretapping, etc. There'S a few exclusions for journalisms but that's the gist of it.

You need to be very careful making a general statement like that! Wiretapping is illegal period, if you are not a party to call and you record it without a court order then you have committed a crime. Whether you will get prosecuted is another story, but it does not negate the fact that you have committed a crime. We all know many times prosecutors overlook this when it is in their favor!

If you are not at party to a call do NOT record it!


Back to GOOGLE part here:

Eleven states currently require that all parties consent to the recording. These states are:
California
Connecticut
Florida
Illinois
Maryland
Massachusetts
Montana
Nevada
New Hampshire
Pennsylvania
Washington

Some nifty info:
Arizona

Arizona is a "one-party" state, ARS 13-3005.A(1)(2), and also permits a telephone "subscriber" (the person who orders the phone service and whose name is on the bill) to tape (intercept) calls without being a party to the conversation and without requiring any notification to any parties to the call, ARS 13-3012(5)(c).

Illinois

Illinois is, by statute, a two-party state. However, case law from both the IL Supreme Court and various Illinois appellate courts have declared Illinois a one-party state in the case of private citizens (businesses and plain folks - NOT law enforcement). The reigning consensus is that one-party consensual recording is merely "enhanced note-taking" and since some folks have total recall without recording, how can the other party have any expectation of privacy to a conversation held with another person.

Illinois requires prior consent of all participants to monitor or record a phone conversation. Ill. Rev. Stat. Ch. 38, Sec. 14-2. There is no specific business telephone exception, but in general courts have found extension telephones do not constitute eavesdropping devices. Criminal penalties for unlawful eavesdropping include up to three years' imprisonment or $10,000 in fines and the civil remedy provides for recovery of actual and punitive damages.

In the state of Illinois it is illegal to monitor cordless phones.