I can receive call but can't send ?

tnt · Post by **tnt** » 12/23/2010

Anybody can give me a hint ? i can receive call but i can't send call. When i open my phone and start dialing i immediately ear the occupied bip and after a couple of second i ear some faster bip...

I have a wrt610n linksys router and in the port routing section, i have 2 range 10000-20000 UDP with my ATA IP and 5060-6064 UDP with my ATA IP.

i called the helpdesk and they told me i have to open port in my router, thats what i did like i said up there. Any more help ?

By the way, with the freephone software on my computer everything work fine, i can receive and send call. I am not sure but i dont think it's a port problem...

thanks

curriegrad2004 · Post by **curriegrad2004** » 12/25/2010

If I understand you correctly, you're getting fast busy tones right?

This sounds like it's with FPL that's having the problem. Support might be the best option here.

tnt · Post by **tnt** » 12/27/2010

yes thats right, after a couple of second that the phone is open, i am getting the fast busy tone and can't call.

I called the support and they told me i have to open port in my router, but it's already done.

I will call them again. thank you curriegrad.

tnt · Post by **tnt** » 12/29/2010

I called the support and they told me, i have problem with my router........... I have a question that they can't answer, why everything work fine with the FPL softphone ? If i had a problem with my router the softphone would'nt work. Still can't send call with my home phone but i can receive call. I am always getting the fastbusy tone when i open my homephone. any idea ?

Post by **FONGO_kris** » 12/29/2010

curriegrad2004 wrote:This sounds like it's with FPL that's having the problem. Support might be the best option here.

No issues here, especially those that would cause fast busy tones.

tnt wrote:I called the support and they told me, i have problem with my router........... I have a question that they can't answer, why everything work fine with the FPL softphone ? If i had a problem with my router the softphone would'nt work. Still can't send call with my home phone but i can receive call. I am always getting the fastbusy tone when i open my homephone. any idea ?

You said that you are getting these fast busy tones when you 'open' your phone, may I assume this means it is happening when you pick it up to make a call?

What is your 'Display Name' in your device?

tnt · Post by **tnt** » 12/30/2010

yes i mean when i pick up to make a call, i am getting the fast busy tones. Sorry for my english.

my display name in my device is: Martin Barbary

ps. I tried with another router and the same thing, when i tried to make a call i am getting the fast busy tones.

laurent · Post by **laurent** » 01/02/2011

In the status page of your ATA, does it say that your line is "Registered" ?

tnt · Post by **tnt** » 01/05/2011

the registration state of line 1 is: Online

anymore idea ?

Post by **FONGO_kris** » 01/05/2011

It is most definitely your adapters problem, did you make any changes to your dial string? - By the way, what device model do you have?

tnt · Post by **tnt** » 01/05/2011

Thank you Admin, my dial string was not correct. Everything is working fine now. thanks again

Post by **FONGO_kris** » 01/05/2011

Awesome! Glad I could, er.. help! Sorry the resolution took so long

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