Incoming calls still go to Voicemail

nillin · Post by **nillin** » 03/04/2010

Hi,
I have configured the devide to have use the preferred codec to "no", but all incoming calls still go to voicemail directly.

Any suggestions, or set ups that I may be messing up?

Thanks.

Post by **FONGO_steve** » 03/04/2010

nillin wrote:Hi,
I have configured the devide to have use the preferred codec to "no", but all incoming calls still go to voicemail directly.

Any suggestions, or set ups that I may be messing up?

Thanks.

PM me your number and I'll check a SIP log. That'll show if/why the ATA is rejecting the call

nillin · Post by **nillin** » 03/05/2010

PM'd, Please check.
Thanks,

nillin · Post by **nillin** » 03/08/2010

I 've checked all configuration, but still same thing.
There are two numbers on my ATA, another one just works fine.
PS: FPL is on line1, another one is on line2.

Any ideas?

Thanks,

dutty.persian · Post by **dutty.persian** » 03/08/2010

hi,

i've been experiencing the same issue. incoming calls going straight to voicemail.

the only think I've done since this new issue is that I've checked my voicemail.... lol I don't think that's what caused it.

Post by **FONGO_steve** » 03/09/2010

dutty.persian wrote:hi,

i've been experiencing the same issue. incoming calls going straight to voicemail.

the only think I've done since this new issue is that I've checked my voicemail.... lol I don't think that's what caused it.

You changed the ATA settings I presume?

dutty.persian · Post by **dutty.persian** » 03/10/2010

I changed nothing.

Let's say my cat changed something, or if I sleep walked to my computer..... where should I look? lol

SHould I just compare the settings provided from freephoneline.ca and compare them to the ones I have currently?

If the settings are the same... then what?

dutty.persian · Post by **dutty.persian** » 03/10/2010

i just saw another FAQ.. i changed my pref codec to "no" and it's ringing.

thank you

nillin · Post by **nillin** » 03/11/2010

No, mine still doesn't work properly.
Any ideas?

Post by **FONGO_kris** » 03/12/2010

Could you PM me your FPL number - as well as email it to admin(at)freephoneline.ca?

I'll check to see if your device is responding to our requests etc...

nillin · Post by **nillin** » 03/12/2010

PM'd.

Thanks,

ishatpal · Post by **ishatpal** » 03/20/2010

If it is still not fixed, check if DND is off

nillin · Post by **nillin** » 03/26/2010

I tried. still doesn't work for me.
Last week I reset my spa 1001 and followed the configuration step by step to make sure everything was correct.
Another issue is the device failed to register, it happened 3 or 4 times a week. It worked fine if I changed the SIP port to 80.
I set FPL on line1, another voip provider on line2 just works fine.

It could be firewall's problem?

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