Fongo powers free calling solutions for a number of brands. This forum includes information and tips on all of those offerings. Note that your specific services may vary based on the specific Fongo product that you're using.
In order to be able to use the 911 dialing services in cases of emergency you must be registered as a certified user. A certified user means freephoneline.ca can and will be able to verify that all registration information is correct and up-to-date at any given time. As a result the 911 dialed call can be routed appropriately to dispatch, and will coincide with your current location. The 911 dialed calls will end up with a dispatcher who will be located at either the Public Safety Answering Point (PSAP) or will be routed to the local emergency service personnel center, which is selected based upon the address you listed at the time you subscribed and/or updated for the freephoneline.ca service.
How do I keep this information up-to-date?
There is a readily available page on your Freephoneline account online, that is easily filled out and has the possibility to be changed and re-submitted for concurrent updates. If you are an ATA VoIP user the information is easily changed by calling into the Fibernetics call center, and or changing and resubmitting the information online
Got a question. I'm a certified user with SIP settings. If I change my address online, how long it takes for 911 to be updated?
Is it instant? Is it manual? Do I need to re-request certification? Will I be getting a call from FPL about this or you do online address verification (like soft credit check)?
Thanks!
This address update is propagated throughout the system instantaneously.
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Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
I requested many times certification for the 911 service since the last few weeks and nothing hapenned, my soft phone still tells me that i got no 911 service.
yelof wrote:I requested many times certification for the 911 service since the last few weeks and nothing hapenned, my soft phone still tells me that i got no 911 service.
911 certification requests get put into a list for us to call you back - it's currently a big list (but some new staff here will help make that shorter very soon)
PM me your FPL number and current contact information and I will look into doing this for you so you don't need to worry about it.
