why can't I registration my e-mail address

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bluebluekf
Just Passing Thru
Posts: 2
Joined: 09/13/2012
SIP Device Name: iPhone4s
Firmware Version: ios5.0.1
ISP Name: wi-fi

why can't I registration my e-mail address

Post by bluebluekf »

I already download dell voice app for iPhone4s and tried registration immediately but I can't do that, because when I create new account then I can't registration.
when I use my e-mail address then I always show message that is "We could not find a Dell Voice user associated with the email address you have entered." I don't know why.
what kind of e-mail address can I use? what mean "e-mail of dell voice user"? I'm not dell voice user yet so I want to registration it. I don't understand "e-mail of dell voice user" almost I give up to registration dell voice...please help me.
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FONGO_mike
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Posts: 1095
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SIP Device Name: Grandstream 286/TG701
ISP Name: www.worldline.ca
Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
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Re: why can't I registration my e-mail address

Post by FONGO_mike »

Hello,

this sounds more like you are trying to log in to the app rather then register an account. i would suggest going to Dellvoice.ca and trying to register from there. Once registered via the website, then try logging into the app on your phone.
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
bluebluekf
Just Passing Thru
Posts: 2
Joined: 09/13/2012
SIP Device Name: iPhone4s
Firmware Version: ios5.0.1
ISP Name: wi-fi

Re: why can't I registration my e-mail address

Post by bluebluekf »

thank you for your reply!

but already I tried it from dellvoice.ca but I can't registration.
what kind of e-mail address can I use? I used g-mail address but I can't registration.
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FONGO_mike
Site Moderator
Posts: 1095
Joined: 12/22/2011
SIP Device Name: Grandstream 286/TG701
ISP Name: www.worldline.ca
Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900
Location: Fibernetics Head Office
Contact:

Re: why can't I registration my e-mail address

Post by FONGO_mike »

Can you PM me another number that you can be reached at? (i can call you and try and get this done with you)
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
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