Not so brilliant customer service - call center

[vlasko29]

So today at 11 AM I called to follow up on the touch-tone issue. After being on hold for 8 minutes ("you're 2nd in line....you're 1st in line") I got the message "Our office is currently closed"

No problem, everybody wants time off for the holidays, but don't put people in the queue if the call center is closed.

[FONGO_steve]

Our call center was still open that day - did you try calling in again? We were down a few hands for the holidays, but there were still many employees working.

[vlasko29]

Of course I didn't call back - I was told that you were closed...Oh, shucks, nobody's perfect Let's just fix the touch-tones.