Not so brilliant customer service - call center
Posted: 12/31/2009
So today at 11 AM I called to follow up on the touch-tone issue. After being on hold for 8 minutes ("you're 2nd in line....you're 1st in line") I got the message "Our office is currently closed"
No problem, everybody wants time off for the holidays, but don't put people in the queue if the call center is closed.
No problem, everybody wants time off for the holidays, but don't put people in the queue if the call center is closed.
Of course I didn't call back - I was told that you were closed...Oh, shucks, nobody's perfect