Not so brilliant customer service - call center

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Not so brilliant customer service - call center

Postby vlasko29 » 12/31/2009

So today at 11 AM I called to follow up on the touch-tone issue. After being on hold for 8 minutes ("you're 2nd in line....you're 1st in line") I got the message "Our office is currently closed"

No problem, everybody wants time off for the holidays, but don't put people in the queue if the call center is closed.
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Re: Not so brilliant customer service - call center

Postby FONGO_steve » 01/02/2010

Our call center was still open that day - did you try calling in again? We were down a few hands for the holidays, but there were still many employees working.
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Re: Not so brilliant customer service - call center

Postby vlasko29 » 01/02/2010

:D Of course I didn't call back - I was told that you were closed...Oh, shucks, nobody's perfect :D Let's just fix the touch-tones. :D
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