I can't dial 1-800 nubmer.
Posted: 01/07/2010
anyone know what's wrong? thanks.
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I am using Softphone. I did dial 1. The number I dialed are 1-866 and 1-888.FPL-steve wrote:Are you dialing without a 1? Using ATA or softphone?
I was just testing a bunch of 800 numbers for someone before I left yesterday and didn't experience any issues.
try without 1. Our system automatically prefixes itstevew wrote:I am using Softphone. I did dial 1. The number I dialed are 1-866 and 1-888.FPL-steve wrote:Are you dialing without a 1? Using ATA or softphone?
I was just testing a bunch of 800 numbers for someone before I left yesterday and didn't experience any issues.
Same problem. it display"failed"FPL-steve wrote:try without 1. Our system automatically prefixes itstevew wrote:I am using Softphone. I did dial 1. The number I dialed are 1-866 and 1-888.FPL-steve wrote:Are you dialing without a 1? Using ATA or softphone?
I was just testing a bunch of 800 numbers for someone before I left yesterday and didn't experience any issues.
Please try this one: 1-888 242 2100FPL-steve wrote:What's the number you're calling? If it can't be posted publicly, then feel free to send it in a PM to me. I'll give it a try with my account and check your SIP Logs here.
I could reach that one just fine on my ATA configured with or default settings. I tried on the softphone and for some reason their IVR didn't pickup on the first call that connected, but my next two calls went through just fine. Checking your PM one nowstevew wrote:Please try this one: 1-888 242 2100FPL-steve wrote:What's the number you're calling? If it can't be posted publicly, then feel free to send it in a PM to me. I'll give it a try with my account and check your SIP Logs here.