question about call quality with ATA

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philh77
Just Passing Thru
Posts: 11
Joined: 01/13/2010
SIP Device Name: laptop
Computer OS: VISTA

question about call quality with ATA

Post by philh77 »

I called customer support to ask about price of ATA.
I was using the softphone on my new laptop with headhones and mic
the call quality was poor, and I even lost the call half way through a question.
my question is, is the call quality better with the ATA?
is it better than the soft phone?
I don't want to pay all that money for poor call quality
if you are a customer and have ATA from freephone I would like to hear from you.
thanks

FYI as of the time of this post
the ATA is $79 plus $50 config file plus $20 shipping
total $149
leper1983
Active Poster
Posts: 51
Joined: 12/12/2009
SIP Device Name: PAP2T
Firmware Version: 5.1.6(LS)
ISP Name: BELL (12 Mbps)
Computer OS: Windows 8
Router: 2701HG-G
Smartphone Model: i5800
Android Version: 2.2
Location: Hamilton, Ontario, Canada

Re: question about call quality with ATA

Post by leper1983 »

Yes the Quality with an ATA is amazing as long as you use the correct settings. I just purchased one and a config file which i've been using for the past week or so and i have to say it was well worth it so fpl gets 5 thumbs up from me :) The softphone is horrible but i mean it also depends on the type of headphone/mics you use along with the ports settings all that but yea the softphone was annoying for me also.
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bridonca
Technical Support
Posts: 1225
Joined: 11/16/2009
SIP Device Name: Netgear WGR615V
Firmware Version: latest
ISP Name: Eastlink
Computer OS: XP

Re: question about call quality with ATA

Post by bridonca »

To have a better idea about the call quality, forward the freephoneline number to a number you can get access to, and get people to call the freephoneline number. I agree the softphone is not one of freephoneline's better sales tools, but the sip settings bypass a lot of the glitchy audio problems.
philh77
Just Passing Thru
Posts: 11
Joined: 01/13/2010
SIP Device Name: laptop
Computer OS: VISTA

Re: question about call quality with ATA

Post by philh77 »

I got an ATA and the quality is as good as a regular land line. :D
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