kpsingh wrote:May I request you please if you can share Grandstream HT-702 ATA's working configuration with Freephoneline ( Not with Fongo ) . I am trying to configure this ATA, outgoing calls are working fine but sometimes for the incoming calls other party is getting a Not available message and calls land into Voicemail. I have tried uPnP, Keep Alive but the problem was not solved. I tried STUN then other party is not able to hear ring in their headpiece and call suddenly connects.KP
bridonca wrote:kpsingh wrote:May I request you please if you can share Grandstream HT-702 ATA's working configuration with Freephoneline ( Not with Fongo ) . I am trying to configure this ATA, outgoing calls are working fine but sometimes for the incoming calls other party is getting a Not available message and calls land into Voicemail. I have tried uPnP, Keep Alive but the problem was not solved. I tried STUN then other party is not able to hear ring in their headpiece and call suddenly connects.KP
Your appear to have a router issue. Your HT-702 need an available RTP port open forwarded from the router to the ATA. The default RTP port the HT-702 uses is 5004.
What do you have for a router?
bridonca wrote:Are you using one FPL account for 2 ATA devices? If so, that is your problem. Your freephoneline account has 2 outgoing trunks and only 1 incoming line. So if you have 2 ATA devices running the same account, you can make 2 separate outgoing phone calls just fine, but the incoming call will be flaky, because it is split between two ATA devices. This was set up to allow for call waiting to work, not for 2 separate lines.
Assuming the above is not the issue, I strongly believe you are getting flaky results because you have a router with flaky firmware. Fortunately, there is an available OpenWRT firmware for your WRTU54G-TM. I strongly recommend you install it. http://wiki.scottn.us/wrtu54g-tm
With this flaky WRTU54G-TM firmware, I am shocked the PAP2 works fine, and the HT-702 is causing you problems. Usually the PAP2 is the prima donna, and the HT-702 just works.
Still there as a potential for conflict. It is never good to allow the router to figure it out. You should map ports for each device.
By default the PAP2 wants RTP ports 16384 to 16482, so get the router to forward these to the PAP2. As already stated, the default RTP port for the HT-702 is 5004, so get the router to forward 5004 to the HT-702. Make sure each respective ATA is set up to accept those ports. Though it should not matter, for good measure, Map port 6060 as a SIP port for the HT-702, and make sure the HT-702 and router are set up to accept 6060 as a sip port. After you save settings, and power down of the router ATA and modem, see what happens.
kpsingh wrote:bridonca wrote:Are you using one FPL account for 2 ATA devices? If so, that is your problem. Your freephoneline account has 2 outgoing trunks and only 1 incoming line. So if you have 2 ATA devices running the same account, you can make 2 separate outgoing phone calls just fine, but the incoming call will be flaky, because it is split between two ATA devices. This was set up to allow for call waiting to work, not for 2 separate lines.
Assuming the above is not the issue, I strongly believe you are getting flaky results because you have a router with flaky firmware. Fortunately, there is an available OpenWRT firmware for your WRTU54G-TM. I strongly recommend you install it. http://wiki.scottn.us/wrtu54g-tm
With this flaky WRTU54G-TM firmware, I am shocked the PAP2 works fine, and the HT-702 is causing you problems. Usually the PAP2 is the prima donna, and the HT-702 just works.
Still there as a potential for conflict. It is never good to allow the router to figure it out. You should map ports for each device.
By default the PAP2 wants RTP ports 16384 to 16482, so get the router to forward these to the PAP2. As already stated, the default RTP port for the HT-702 is 5004, so get the router to forward 5004 to the HT-702. Make sure each respective ATA is set up to accept those ports. Though it should not matter, for good measure, Map port 6060 as a SIP port for the HT-702, and make sure the HT-702 and router are set up to accept 6060 as a sip port. After you save settings, and power down of the router ATA and modem, see what happens.
@bridonca
Thanks once again for your reply. My friend got his separate Freephoneline SIP Account/Password. I was not re-using my account on his ATA.
As per your suggestion today I have put my Friends HT-702 in DMZ mode behind his router DPC3825, Let's see if the problem is resolved by this fix. I will keep you posted.
My Friends Latest Configuration:
Rogers ISP -- > DPC3825 --> [ HT-702 assigned static local IP + Google's Public DNS and On DMZ ]
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