Grandstream HT-701

[46jimbo]

Ha, can you use Freephoneline on your desktop? Download and install the software and see if it works. (Don't use your telephone). If the desktop app doesn't work, then there may be problems with your router settings.

[hameedn]

Hello Support,

Please help me solving this issue which is giving me so much frustration.

I have HT701 ATA and using Bell Internet (Black Router). I can make calls but I cannot receive calls. Whenever I make call, it goes to my voice-mail without any ring. Please please please help me to solve this.

[FONGO_mike]

hameedn, please use the search bar in the top right corner (as per forum rules) as there are a number of threads already discussing this, including how some users have resolved it.

[Funkytown]

Just copy and paste your sip password and retry placing into your grandstream settings again. Once done make sure you save and apply your new settings.

If you copy paste and it still does not work, try pasting it into your search bar and then manually enter it in the configuration. I have seen a few cases where people copy paste and it adds a space either at the start or end when they paste it.
Don't forget that it is case sensitive when entering your password.

Oh.. FONGO_mike,
Your right! If you want to know why i say this now, because i had a similar problem recently with password, so yes I had to write the password manually into the ATA settings cause the copy and paste method didn't seem to work.

[tyger]

Configuration settings for the Grandstream HandyTone HT-701

FONGO_steve or anyone that is familiar with these two settings.

"Failed Registration Re-Try Interval: 120 seconds" - As per the official (i'm assuming it to be as) Required Settings vs the 20sec recommended in this thread, which value does one choose or is preferred?

"Use Random SIP Port" = YES - Is this a typo? Isn't 5060 the standard for FPL and VOIP in general? Unless i'm reading interpreting this incorrectly, wouldn't having this set to YES make it near impossible for me to properly set Port Forwarding on my router ( i wouldn't know which port to open to allow SIP traffic through)?

[Fongo Support]

Configuration settings for the Grandstream HandyTone HT-701

FONGO_steve or anyone that is familiar with these two settings.

"Failed Registration Re-Try Interval: 120 seconds" - As per the official (i'm assuming it to be as) Required Settings vs the 20sec recommended in this thread, which value does one choose or is preferred?

"Use Random SIP Port" = YES - Is this a typo? Isn't 5060 the standard for FPL and VOIP in general? Unless i'm reading interpreting this incorrectly, wouldn't having this set to YES make it near impossible for me to properly set Port Forwarding on my router ( i wouldn't know which port to open to allow SIP traffic through)?

Hi there,

Are you using this device for FPL?

Because for Fongo Home Phone we have different settings than for FPL.

Please advise.

Thanks,

[tyger]

Yes Fongo Support, I am using FPL.

[Fongo Support]

Yes Fongo Support, I am using FPL.

Hi there,

Sorry my question was if your are using HT701 device on your FPL account.

The reason I am asking is because HT701 is curently being used on Fongo Home phone users.

Thanks,

[tyger]

HT 701 w/FPL service. Let me know what additional info i can provide.

[tyger]

The reason I am asking is because HT701 is curently being used on Fongo Home phone users.

Does the statement mean that FPL does not support HT-701 as an acceptable ATA hardware? or were you simply trying to understand what combination service + hardware i'm using?
If Fongo and FPL have different setting for the HT-701. mind providing me and everyone else that may read this thread with the FPL recommended settings?

Thanks,

Tyger

[Fongo Support]

The reason I am asking is because HT701 is curently being used on Fongo Home phone users.

Does the statement mean that FPL does not support HT-701 as an acceptable ATA hardware? or were you simply trying to understand what combination service + hardware i'm using?
If Fongo and FPL have different setting for the HT-701. mind providing me and everyone else that may read this thread with the FPL recommended settings?

Thanks,

Tyger

Hi Tyger,

Please send me a PM with the screenshots of your setup and I will review and make changes if necessary.

There are not too many FPL users using this ATA.

Thanks,

[weedb0y]

I am using HT701 on FPL, should I take off the random port for SIP AND RTP?

Followed the instructions line by line based on the PDF posted.

[Fongo Support]

I am using HT701 on FPL, should I take off the random port for SIP AND RTP?

Followed the instructions line by line based on the PDF posted.

Hi ,

Are you having issues with the FPL line? If you have no issues, please leave it as is.

Thanks,

[tguy888]

I have the Grandstream HT-702 using on FPL and when I make a call 9 of 10 will no ring tone back for the phone number I dial. Is anyone know how to fix it or troubleshooting? Which setting I should change?

Thanks in Advance

[tguy888]

Steve,

I have do more test and found out, if no dial tone back. The other side will keep ring but I did not heard anything. Even the other side pickup the phone and I still not hearing anything on my side. What is the problems or setting need to change? I have follow the PDF files to config and the firmware version is 1.0.4.8.

Thanks in advance.

[Fongo Support]

Steve,

I have do more test and found out, if no dial tone back. The other side will keep ring but I did not heard anything. Even the other side pickup the phone and I still not hearing anything on my side. What is the problems or setting need to change? I have follow the PDF files to config and the firmware version is 1.0.4.8.

Thanks in advance.

Hi there,

Please open a new thread in the support forum for this issue. From what you are describing, seems that you have networking issues at your end.

Thanks,

[k2103]

If Fongo and FPL have different setting for the HT-701. mind providing me and everyone else that may read this thread with the FPL recommended settings?

Same for me, I note that there are several differences between the Fongo guidelines which refer to FW 10.4.3 and the Grandstream guidelines which refers to FW 10.4.8. Which to choose for my HT-701 and FPL?

Here they are with the choices I made.
Do you see something wrong?

Thank you so much.

Luc Morin

Program :
Grandstream : FW 10.4.8
Fongo : FW 10.4.3

NAT Transversal :
Grandstream : No
Fongo : No, but keep-alive (I don't have this option. I have No, Keep-Alive, STUN, and UPnP).
My choice : Keep-Alive

Outgoing Call without Registration :
Grandstream : Yes
Fongo : No
My choice : No

Use Random SIP Port :
Use Random SIP Port :
Grandstream : No, No
Fongo : Yes, Yes
My choice : No, No

Transfer on Conference Hangup :
Grandstream : No
Fongo : Yes
My choice : No

Allow Incoming SIP Messages from SIP Proxy Only:
Grandstream : No
Fongo : Yes
My choice : No

Enable Call Features :
Grandstream : Yes
Fongo : No
My choice : Yes

No Key Entry Timeout :
Grandstream : 4
Fongo : 2
My choice : 4

Preferred Vocoder (in listed order) :
Grandstream : PCMU, PCMA, G723, G729, G726-32, iLBC.
Fongo : PCMU, G729, PCMU, PCMU, PCMU, PCMU,
My choice : PCMU, PCMA, G723, G729, G726-32, iLBC.

[zhenghua]

Today, I bought VoIP Unlock Key and Grandstream HT702 (Firmware Version:1.0.4.8). I set my HT702 following the guide provided by Fongo_Steve and set UDP ports properly on my router Airport Extreme. However, I have the same problem as tguy888 and k2103. When I call my mobile phone, my mobile phone rings, however, I cannot hear anything from my FreephoneLine phone. When my Freephoneline phone which is connected to HT702 calls another freephoneline phone which is via Fongo Desktop Application on my Macbook, everything is fine. I also configured UDP ports on my router Airport Extreme according to the page http://support.freephoneline.ca/entries ... ing-calls-

Please help to solve the problem. Thanks!

[Fongo Support]

Today, I bought VoIP Unlock Key and Grandstream HT702 (Firmware Version:1.0.4.8). I set my HT702 following the guide provided by Fongo_Steve and set UDP ports properly on my router Airport Extreme. However, I have the same problem as tguy888 and k2103. When I call my mobile phone, my mobile phone rings, however, I cannot hear anything from my FreephoneLine phone. When my Freephoneline phone which is connected to HT702 calls another freephoneline phone which is via Fongo Desktop Application on my Macbook, everything is fine. I also configured UDP ports on my router Airport Extreme according to the page http://support.freephoneline.ca/entries ... ing-calls-

Please help to solve the problem. Thanks!

Hi there,

You may need to open a support ticket for this issue. See below from Jake:

viewtopic.php?f=8&t=9772&p=51814&hilit=open+a+ticket#p51814

Thanks,

[zhenghua]

Today, I bought VoIP Unlock Key and Grandstream HT702 (Firmware Version:1.0.4.8). I set my HT702 following the guide provided by Fongo_Steve and set UDP ports properly on my router Airport Extreme. However, I have the same problem as tguy888 and k2103. When I call my mobile phone, my mobile phone rings, however, I cannot hear anything from my FreephoneLine phone. When my Freephoneline phone which is connected to HT702 calls another freephoneline phone which is via Fongo Desktop Application on my Macbook, everything is fine. I also configured UDP ports on my router Airport Extreme according to the page http://support.freephoneline.ca/entries ... ing-calls-

Please help to solve the problem. Thanks!

Hi there,

You may need to open a support ticket for this issue. See below from Jake:

viewtopic.php?f=8&t=9772&p=51814&hilit=open+a+ticket#p51814

Thanks,

I have submitted a ticket, please check the ticket #27671. Thanks!

[zhenghua]

My phone works well now after Fongo Support helped.

Many thanks!

Today, I bought VoIP Unlock Key and Grandstream HT702 (Firmware Version:1.0.4.8). I set my HT702 following the guide provided by Fongo_Steve and set UDP ports properly on my router Airport Extreme. However, I have the same problem as tguy888 and k2103. When I call my mobile phone, my mobile phone rings, however, I cannot hear anything from my FreephoneLine phone. When my Freephoneline phone which is connected to HT702 calls another freephoneline phone which is via Fongo Desktop Application on my Macbook, everything is fine. I also configured UDP ports on my router Airport Extreme according to the page http://support.freephoneline.ca/entries ... ing-calls-

Please help to solve the problem. Thanks!

Hi there,

You may need to open a support ticket for this issue. See below from Jake:

viewtopic.php?f=8&t=9772&p=51814&hilit=open+a+ticket#p51814

Thanks,

I have submitted a ticket, please check the ticket #27671. Thanks!

[simon321]

All the problem with one way audio is because of the NAT Traversal option. I tried to fix it and I found the solution. I have HT701 with the latest firmware and in the Nat Traversal option You have the put UPnP. It worked in my case. If it does not work choose STUN . In advanced option, put STUN server...you can choose anyone:
Public STUN servers

provserver.televolution.net
sip1.lakedestiny.cordiaip.com
stun1.voiceeclipse.net
stun01.sipphone.com
stun.callwithus.com
stun.counterpath.net
stun.endigovoip.com
stun.ekiga.net (alias for stun01.sipphone.com)
stun.ideasip.com (no XOR_MAPPED_ADDRESS support)
stun.internetcalls.com
stun.ipns.com
stun.noc.ams-ix.net
stun.phonepower.com
stun.phoneserve.com
stun.rnktel.com
stun.softjoys.com (no DNS SRV record) (no XOR_MAPPED_ADDRESS support)
stunserver.org see their usage policy
stun.sipgate.net
stun.sipgate.net:10000
stun.stunprotocol.org
stun.voip.aebc.com
stun.voipbuster.com (no DNS SRV record) (no XOR_MAPPED_ADDRESS support)
stun.voxalot.com
stun.voxgratia.org (no DNS SRV record) (no XOR_MAPPED_ADDRESS support)
stun.xten.com
numb.viagenie.ca (http://numb.viagenie.ca) (XOR_MAPPED_ADDRESS only with rfc3489bis magic number in transaction ID)
stun.ipshka.com inside UA-IX zone russsian explanation at http://www.ipshka.com/main/help/hlp_stun.php



I hope it is going to help because it is a very common problem to have one way audio and it is not easy to find a solution.

[madimane]

Hi folks,

I have a problem with my Grandstream HT701.
I followed instructions in the pdf to configure it. I couldn't receive calls(always busy or voice message) but I could make calls. After changing NAT Traversal: to STUN, Now I can receive calls, but When I answer, the caller hear me, against me I do not hear.
Can I have any suggestion please to resolve this problem?

Thank you very much in advance for your help.

[Fongo Support]

Hi folks,

I have a problem with my Grandstream HT701.
I followed instructions in the pdf to configure it. I couldn't receive calls(always busy or voice message) but I could make calls. After changing NAT Traversal: to STUN, Now I can receive calls, but When I answer, the caller hear me, against me I do not hear.
Can I have any suggestion please to resolve this problem?

Thank you very much in advance for your help.

Hi there,

You may need to open a support ticket for this issue. See below from Jake:

viewtopic.php?f=8&t=9772&p=51814&hilit=open+a+ticket#p51814

Thanks,

[richardc]

I would like to add to that simon321's answer worked for me (for my particular problem anyway).

In my case, I have a HT-702 connected to a SmartRG SR505N (a VDSL/router combo). HT-702 is flashed to firmware 1.0.5.10. I was initially following the guide provided by freephonelinesetup.blogspot.ca:
http://freephonelinesetup.blogspot.ca/2 ... tream.html

After entering the configs as suggested by the two pdfs, I was able to make and receive calls using the ATA, but the problem is that I cannot hear the other party, while the other party can hear me fine. (As an added oddness, if the other party happens to be a FFL softphone, then both sides can hear each other fine....)

I spent the next 10 hours pulling my pair trying to fix this, including port forwarding, changing router configs, changing ATA configs (codecs, fixed vs random ports, etc), even putting the ATA IP on the DMZ didn't work. I scoured through this forum and several other forums looking well over 30+ unique questions and answers and none of them worked for me, until this one....

It turns out the one config I didn't touch was the NAT Traversal. The PDF mentioned to put NAT Traversal to Keep Alive. But I guess because I have a modem/router combo, my router is doing the NAT dynamically and the only way to do this behind this router is to utilize the UPnP option (which, by the way, isn't an option in the older Grandstream firmwares). I didn't have to touch the STUN settings, just UPnP for NAT Traversal did it for me. At the end of the day, I did not need to create any port forwarding entries in the NAT. However, the UPnP feature automatically added two entries in the NAT, with some odd UDP ports opened for 16635 and 34200 (which is what I understand UPnP to do, and also validates the problem is solved because of it).