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by Tzak » 04/10/2019
When I request a reset code from a financial institution I expect it to come through but no, apparently it's getting blocked over and over for one reason or another . This and occasionally personal texts don't get through. I guess that's what I should expect from a free texting service, oh wait I'm actually paying for this...
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Tzak
- Just Passing Thru
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- Posts: 2
- Joined: 04/01/2019
- SIP Device Name: Galaxy S8
- Firmware Version: Android 8.0.0
- ISP Name: Telus LTE
by lustucru » 04/10/2019
You can receive security codes to Fongo Mobile from Google, Microsoft and Yahoo. However, financial institutions do not send such codes to a Voip phone number or a free email address for security reasons.
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lustucru
- Technical Support
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- Posts: 206
- Joined: 04/12/2012
- Location: Montreal (QC)
- SIP Device Name: Grandstream HT-286
- Firmware Version: 1.1.0.45
- ISP Name: Bell Fibe 300/300
- Computer OS: Windows 7 Pro 64 bits
- Router: Bell hub 1000
- Smartphone Model: Moto E
- Android Version: Android 6.0
by vincent604 » 07/24/2019
If the app has this kind of limitation then it would probably be better if you clearly communicate it in messaging and store sections
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vincent604
- Just Passing Thru
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- Posts: 6
- Joined: 07/12/2019
- ISP Name: Telus
- Computer OS: Android 8.0
by lustucru » 07/24/2019
The limitation originates from financial institutions. They have a database of VOIP phones and free email addresses. I experienced that earlier this year when I called CIBC to reset my password. They refused to send the reset code to Fongo and bell.net email and the reason they provided is 'security'.
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lustucru
- Technical Support
-
- Posts: 206
- Joined: 04/12/2012
- Location: Montreal (QC)
- SIP Device Name: Grandstream HT-286
- Firmware Version: 1.1.0.45
- ISP Name: Bell Fibe 300/300
- Computer OS: Windows 7 Pro 64 bits
- Router: Bell hub 1000
- Smartphone Model: Moto E
- Android Version: Android 6.0
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