Unable to receive calls in new Moto G10 Android 11

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Unable to receive calls in new Moto G10 Android 11

Postby Venturess » 08/31/2021

I've gone through the troubleshooting procedures and nothing works. I'm not hearing the phone ring even though the party calling hears a ringing and can leave messages. I can however call out. Is this a Motorola issue or does Android 11 not allow 3P calls. I'm stumped and hope someone on this forum may have a solution.

I've double checked all the settings - both on the phone and on Fongo. Have also called Fido with whom I've a data plan and all's good there. Old phone no problems. I read somewhere that Google is blocking 3rd party cameras and wonder if it's same for 3P calls too. Anyone on Android 11 experienced problems with the Fongo app for receiving calls?

Thank you.
Venturess
Just Passing Thru
 
Posts: 11
Joined: 03/13/2014
ISP Name: Cable
Computer OS: Windows 7
Router: Linksys
Smartphone Model: Motorola Moto G10
Android Version: Android 11

Re: Unable to receive calls in new Moto G10 Android 11

Postby Venturess » 08/31/2021

Just thought I'd post again. Incoming calls are also not coming through (not ringing on my end) on my old devices. I just tested two of them.
Venturess
Just Passing Thru
 
Posts: 11
Joined: 03/13/2014
ISP Name: Cable
Computer OS: Windows 7
Router: Linksys
Smartphone Model: Motorola Moto G10
Android Version: Android 11

Re: Unable to receive calls in new Moto G10 Android 11

Postby Liptonbrisk » 09/03/2021

Does this happen while using cellular data (not on Wi-Fi)?

If this happens while on Wi-Fi only, visit viewtopic.php?f=8&t=20199 and provide the requested information.
Step 3 is not necessary to answer. However, try "Alternate Fongo Connection" in Fongo Mobile's settings, which is the same thing as trying to use voip4.freephoneline.ca:6060 to avoid buggy SIP ALG features in routers.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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Re: Unable to receive calls in new Moto G10 Android 11

Postby Liptonbrisk » 09/03/2021

Also, you can submit a support request here: https://support.fongo.com/hc/en-us/requests/new.

I've never used your phone and can't test it.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
Technical Support
 
Posts: 1915
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:8680EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin


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