Fongo app on Android

Have a question or problem with your Fongo Mobile App? This forum is the place to get help from both staff and fellow community members.
Visit The Fongo Mobile Support Knowledge-base for more.
Post Reply
ZZZZZZZ
Just Passing Thru
Posts: 2
Joined: 01/23/2023

Fongo app on Android

Post by ZZZZZZZ »

Hi I'm a newbie here,so excuse the possibly dumb Q...I'm a confused senior.

I dl'ed the Fongo App on my Android phone and got a new number and it seems to work for calls as some show up as free,but it's still costing me $$ on my Android prepaid plan ............how do I pay alternately?

I phoned Montreal yesterday and it cost me $15 to talk for 10 mins....I'm trying to find and a cheaper way to talk long distance.

Thanks for any help.
User avatar
Liptonbrisk
Technical Support
Posts: 2769
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Fongo app on Android

Post by Liptonbrisk »

Hello,

Unless your Android smartphone is connected to Wi-Fi, Fongo Mobile uses cellular data.
Fongo Mobile is a VoIP service and requires internet access to make calls.

It seems likely that you're being charged for cellular data usage through your cellular service provider.
To use Fongo Mobile for free, you need free Wi-Fi internet access/service.

You can reduce the amount of data that's being used during the call, but the trade-off is inferior sound quality: https://support.fongo.com/hc/en-us/arti ... obile-use-.

Given that we're on Fongo's forums, I am unwilling to discuss competing services, but you are free to pursue them.

Fongo's solution would be to use Fongo Wireless: https://www.fongo.com/services/fongo-wi ... -it-works/.
I've never used it, so I can't advise with respect to how well the service works (I respect seniors, and I don't wish to act as a shill by praising a service I've never used), but if you visit the link, you can read about it to see whether that service interests you.

Possibly other forum members have insights.

The Fongo Wireless forum is located at viewforum.php?f=76 if you wish to read other threads.

Good luck!
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
ZZZZZZZ
Just Passing Thru
Posts: 2
Joined: 01/23/2023

Re: Fongo app on Android

Post by ZZZZZZZ »

Thank you for the info...my Android has WIFI from my home Lan computer but what you're saying is that the Fongo App needs it's own data service?
User avatar
Liptonbrisk
Technical Support
Posts: 2769
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Fongo app on Android

Post by Liptonbrisk »

Fongo Mobile requires internet access, which can either be provided by Wi-Fi or cellular data (when not connected to Wi-Fi).

Fongo Mobile does not use cellular airtime/voice. Instead, Fongo Mobile uses data (requires an internet service).

Internet access/service isn't free, unless you find a free Wi-Fi hotspot to use (or are at home and connected to Wi-Fi, but chances are you're paying for internet service at home anyway).

Fongo Mobile is a VoIP service. Specifically, it uses SIP Protocol.


Calls within Canadian provinces are free using Fongo Mobile, but internet service, which is a requirement to use Fongo Mobile, usually isn't.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
Post Reply