Please reinstall the latest release of the app and try again

Have a question or problem with your Fongo Mobile App? This forum is the place to get help from both staff and fellow community members.
Visit The Fongo Mobile Support Knowledge-base for more.
Post Reply
Papercute2020
One Hit Wonder
Posts: 1
Joined: 01/06/2024

Please reinstall the latest release of the app and try again

Post by Papercute2020 »

Hi please help with my case Ticket #844416 I cannot login because it kept say Unable to sign you in
Please reinstall the latest release of the app and try again. And also I already also use the google pay to install the apps also not working

Attachment(s)
IMG_4949.png

It is very urgent please help!!!!‼️‼️ I have to receive the text from 2 verification
Attachments
IMG_4961.png
IMG_4961.png (817.78 KiB) Viewed 1824 times
User avatar
Liptonbrisk
Technical Support
Posts: 2791
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Urgent please help

Post by Liptonbrisk »

Is that for the Fongo Mobile app? Visit viewtopic.php?f=32&t=20536#p80559 and https://support.fongo.com/hc/articles/2 ... Mobile-App.
If you've previously used an unauthorized version of the Fongo Mobile app before installing an authorized version, your Fongo Mobile account may be suspended.

Also visit https://account.fongo.com/login/ to see if your Fongo Mobile username and password are correct by attempting to log in.

These are user-to-user support forums. Fongo Support staff is not obligated to respond here, and there's no guarantee forum posts are read by staff.

Also, none of the volunteer moderators here work for Fongo. We don't have access to your account. If this is an account related issue, there's nothing we can do to address it (particularly if your account was suspended or deleted: https://support.fongo.com/hc/articles/2 ... r-deleted-).


Fongo Support tickets can be submitted at
https://support.fongo.com/hc/requests/new.

Keep in mind that they may take up to a week or longer to respond to tickets: https://status.fongo.com/.
If "Support System" indicates "Degraded Performance", ticket response time can take up to a week (or longer).


You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from any other Fongo (Mobile, in this case) account you may have.
If you do not have a zendesk account for Fongo, then click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Fongo Mobile
(or any other Fongo service) account. Again, these two accounts are unrelated.

Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST. They are not obligated to respond
on these user-to-user forums.


Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.
Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.


Visit https://support.fongo.com/hc/articles/2 ... -Complaint for information on ticket escalation.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
vandsmith
One Hit Wonder
Posts: 1
Joined: 05/07/2024

App issue?

Post by vandsmith »

Hi all,

I am having an issue with my Fongo app.
I am trying to sign in and it gives me an error that states: update app to latest version and reinstall.
I have done this several times, but it still is not allowing me to sign in.
I have been using this no problem for months.

I appreciate any help you can give!

Thanks.
v.
User avatar
Liptonbrisk
Technical Support
Posts: 2791
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Please reinstall the latest release of the app and try again

Post by Liptonbrisk »

Fongo World Edition and Fongo Mobile are separate apps and use separate accounts. Fongo Mobile is found in Canadian app stores, while Fongo World Edition is found in app stores outside of Canada. Consequently, you need to ensure you're installing the correct application. Additionally, if you have downloaded a Fongo app from an App Marketplace other than the one specific to your device, this will lead to an account suspension. It is against the terms of service to use a side-loaded version of any Fongo app.

Visit viewtopic.php?f=32&t=20536#p80559 and https://support.fongo.com/hc/articles/2 ... Mobile-App.
If you've previously used an unauthorized version of a Fongo app before installing an authorized version, your Fongo account may be suspended.

Also visit https://account.fongo.com/login/ to see if your Fongo username and password are correct by attempting to log in.

These are user-to-user support forums. Fongo Support staff is not obligated to respond here, and there's no guarantee forum posts are read by staff.

Also, none of the volunteer moderators here work for Fongo. We don't have access to your account. If this is an account related issue, there's nothing we can do to address it (particularly if your account was suspended or deleted: https://support.fongo.com/hc/articles/2 ... r-deleted-).


Fongo Support tickets can be submitted at
https://support.fongo.com/hc/requests/new.

Keep in mind that they may take up to a week or longer to respond to tickets: https://status.fongo.com/.
If "Support System" indicates "Degraded Performance", ticket response time can take up to a week (or longer).


You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from any other Fongo (Mobile, in this case) account you may have.
If you do not have a zendesk account for Fongo, then click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Fongo Mobile
(or any other Fongo service) account. Again, these two accounts are unrelated.

Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST. They are not obligated to respond
on these user-to-user forums.


Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.
Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.


Visit https://support.fongo.com/hc/articles/2 ... -Complaint for information on ticket escalation.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
Post Reply