Voicemails don't appear in my email :(

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fonstop
Just Passing Thru
Posts: 2
Joined: 05/27/2015

Voicemails don't appear in my email :(

Post by fonstop »

I have a Fongo account.

On my laptop's web browser, I log into my fongo account and go to https://www.fongo.com/admin/settings/voicemail/.

In the first setting, "Voicemail to Email". I choose Copy. I then scroll down and click "Update Settings" to save the change I've made. I then place a test call to my Fongo phone number. After a few rings, the answering machine picks up. I then hang up. I notice that the voicemail is shown on https://www.fongo.com/admin/reports/voi ... sgNumber=1. But I don't see any emails. I've even checked my Spam folder.

Fongo, please help
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Fongo Support
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Joined: 01/01/2013

Re: Voicemails don't appear in my email :(

Post by Fongo Support »

fonstop wrote:I have a Fongo account.

On my laptop's web browser, I log into my fongo account and go to https://www.fongo.com/admin/settings/voicemail/.

In the first setting, "Voicemail to Email". I choose Copy. I then scroll down and click "Update Settings" to save the change I've made. I then place a test call to my Fongo phone number. After a few rings, the answering machine picks up. I then hang up. I notice that the voicemail is shown on https://www.fongo.com/admin/reports/voi ... sgNumber=1. But I don't see any emails. I've even checked my Spam folder.

Fongo, please help
Hi,

Which answering machine picks up? Your answering machine (from Panasonic phone) or the Fongo system voicemail?

Let me know.

best regards,
fonstop
Just Passing Thru
Posts: 2
Joined: 05/27/2015

Re: Voicemails don't appear in my email :(

Post by fonstop »

The fongo answering machine.
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Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: Voicemails don't appear in my email :(

Post by Fongo Support »

fonstop wrote:The fongo answering machine.
Hi,

I suggest to open a ticket for this issue.

Also, you can try this:

http://forum.fongo.com/viewtopic.php?p=46936#p46936

regards,
flomar
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Re: Voicemails don't appear in my email :(

Post by flomar »

For me i needed to use a new email that was never used with fongo or freephoneline and all got ok.
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