Text messages getting cut off

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Text messages getting cut off

Postby esnam » 03/04/2021

Hi all, I'm having an issue with my text messages getting cut off after 3 lines, both when I send texts and when I receive texts from others. It started happening after the new Fongo update with the newer look of the mobile app. Anyone else having this issue? How can it be fixed? Fongo Support never gets back to me, even though I send them requests, and if they do, they just refer me to the FAQ page which does not answer my question at all. Thanks, would appreciate the help.
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Re: Text messages getting cut off

Postby Liptonbrisk » 03/04/2021

I'm not having this problem on iOS, at least with receiving texts. You've tapped on the 3 lines to expand the message fully, correct?

When you submit the ticket, mention the model and firmware version of the device you're using in addition to the version of the app you're using.

If you're sending texts, I'm guessing you're paying a monthly fee to do so. Here's the escalation process: https://support.fongo.com/hc/en-us/arti ... -Complaint.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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