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Changed email, texts gone

PostPosted: 06/06/2021
by pete_fpl
I went to change my account email, and the moment I did and logged back in, every text was gone. Is this normal, and anyway to get the texts back?

Re: Changed email, texts gone

PostPosted: 06/07/2021
by Liptonbrisk
I can't say this is an issue that I'm anxious to replicate or test. I don't know the answer, and since I don't see another reply (yet), you might want to try submitting a ticket: https://support.fongo.com/hc/en-us/requests/new. Please let them know which OS version you're using and also the app version in the ticket.

Re: Changed email, texts gone

PostPosted: 06/07/2021
by Jake
This FAQ seems to suggest that the texts will persist. https://support.fongo.com/hc/en-us/arti ... t-messages which unfortunately doesn't help you, but it does justify getting a proper response from your ticket.

Re: Changed email, texts gone

PostPosted: 06/08/2021
by pete_fpl
Liptonbrisk wrote:I can't say this is an issue that I'm anxious to replicate or test. I don't know the answer, and since I don't see another reply (yet), you might want to try submitting a ticket: https://support.fongo.com/hc/en-us/requests/new. Please let them know which OS version you're using and also the app version in the ticket.

Submitted a ticket 2 days ago, still waiting. It's Android 9 and 4.0.12.49 app version, but I'll reply to the ticket with that info if that helps.

Jake wrote:This FAQ seems to suggest that the texts will persist. https://support.fongo.com/hc/en-us/arti ... t-messages which unfortunately doesn't help you, but it does justify getting a proper response from your ticket.

I just read you can only register one device at a time, and this was on the same device. It logged me out, so did the app assume it was a brand new account or new device maybe?

Re: Changed email, texts gone

PostPosted: 06/08/2021
by Liptonbrisk
pete_fpl wrote:but I'll reply to the ticket with that info if that helps.


It does because I don't work for them, and they aren't obliged to read or respond to posts on the forums.

so did the app assume it was a brand new account


Did you change your email address first by logging in at https://account.fongo.com/admin/settings/account/ ?
If your Fongo Mobile number is the same, then it shouldn't be a new account.

Anyway, I hope you get a helpful response to your ticket.

Re: Changed email, texts gone

PostPosted: 06/09/2021
by pete_fpl
Liptonbrisk wrote:Did you change your email address first by logging in at https://account.fongo.com/admin/settings/account/ ?
If your Fongo Mobile number is the same, then it shouldn't be a new account.

Anyway, I hope you get a helpful response to your ticket.

Ya that's what I did because I couldn't find where to change my email in app. And the number is still the same.