Website login problems

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Website login problems

Postby flipper31 » 06/30/2021

I can't login through the website. I enter the right details and a pop-up appears and says, "The generated number you have entered is wrong. Please enter the right generated number shown on the page." Is anyone able to login?
flipper31
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Re: Website login problems

Postby Liptonbrisk » 06/30/2021

Which website?

Fongo Mobile requires an email address.
https://account.fongo.com/login/
I do not have a problem logging in.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: Website login problems

Postby flipper31 » 06/30/2021

Yes, I've been trying to login to https://account.fongo.com/login/ and still get the following error message:
"The generated number you have entered is wrong. Please enter the right generated number shown on the page."

When the email and password is correct, I get that message. Otherwise there is an additional line that says my email or password is incorrect.
flipper31
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Joined: 06/30/2021

Re: Website login problems

Postby Liptonbrisk » 06/30/2021

You might be triggering CAPTCHA from too many failed login attempts. You need to click on the box for "I am not a robot."
If you can't see the random numbers or images that you're supposed to select, try using another web browser or disable ad blocker.

If you can't remember your password, select "forgot my password".
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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Posts: 2763
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SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Website login problems

Postby flipper31 » 06/30/2021

Hmm. There was no CAPTCHA and nothing to check if I'm a robot or not.
flipper31
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Joined: 06/30/2021

Re: Website login problems

Postby flipper31 » 06/30/2021

I've tried different browsers. I still get the same error message every time.
flipper31
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Re: Website login problems

Postby Liptonbrisk » 06/30/2021

D869A6C7-E02C-4CF2-82D8-3FF800994E8E.jpeg
D869A6C7-E02C-4CF2-82D8-3FF800994E8E.jpeg (572.84 KiB) Viewed 6413 times
flipper31 wrote:Hmm. There was no CAPTCHA and nothing to check if I'm a robot or not.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
 
Posts: 2763
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Website login problems

Postby Liptonbrisk » 06/30/2021

I just tried logging in with the wrong email address, and I got the same error message.

So, your email address or password is incorrect.

Select the “forgot your password” link.

If your Fongo Mobile account no longer exists, visit https://support.fongo.com/hc/en-us/arti ... ion-Policy
If you need help with a deleted account, you will need to submit a ticket: https://support.fongo.com/hc/en-us/requests/new
Ticket responses are delayed due to the pandemic.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
 
Posts: 2763
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others


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