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Unable to receive calls in new Moto G10 Android 11

PostPosted: 08/31/2021
by Venturess
I've gone through the troubleshooting procedures and nothing works. I'm not hearing the phone ring even though the party calling hears a ringing and can leave messages. I can however call out. Is this a Motorola issue or does Android 11 not allow 3P calls. I'm stumped and hope someone on this forum may have a solution.

I've double checked all the settings - both on the phone and on Fongo. Have also called Fido with whom I've a data plan and all's good there. Old phone no problems. I read somewhere that Google is blocking 3rd party cameras and wonder if it's same for 3P calls too. Anyone on Android 11 experienced problems with the Fongo app for receiving calls?

Thank you.

Re: Unable to receive calls in new Moto G10 Android 11

PostPosted: 08/31/2021
by Venturess
Just thought I'd post again. Incoming calls are also not coming through (not ringing on my end) on my old devices. I just tested two of them.

Re: Unable to receive calls in new Moto G10 Android 11

PostPosted: 09/03/2021
by Liptonbrisk
Does this happen while using cellular data (not on Wi-Fi)?

If this happens while on Wi-Fi only, visit viewtopic.php?f=8&t=20199 and provide the requested information.
Step 3 is not necessary to answer. However, try "Alternate Fongo Connection" in Fongo Mobile's settings, which is the same thing as trying to use voip4.freephoneline.ca:6060 to avoid buggy SIP ALG features in routers.

Re: Unable to receive calls in new Moto G10 Android 11

PostPosted: 09/03/2021
by Liptonbrisk
Also, you can submit a support request here: https://support.fongo.com/hc/en-us/requests/new.

I've never used your phone and can't test it.