port in incomplete

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port in incomplete

Postby sjo80@yahoo.com » 09/01/2021

Hi,

I have purchased a port in for my home phone number.

My landline has already been cut but I have not receive the port-in confirmation email yet.
I have not ask my actual provider to do os and they conform they did not cancel my phone. They advise to call Fongo.

I am without a phone at home and unable to receive calls on Fongo.

I have submitted 2 tickets to customer service. Looks like my request is not clear to them. They asked me to either purchase the port-in (which I already did) or to verify my follow me settings (which is not applicable to his issue).

Could someone orient me in what to do ?

Thanks,
sjo80@yahoo.com
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Re: port in incomplete

Postby Liptonbrisk » 09/03/2021

Fongo support staff is not obliged to read or respond on these forums, and there's nothing the moderators can do since we don't work for Fongo.

Personally, I would provide my invoice number for porting in your ticket(s) and state that porting has not been completed.
I would also request that the ticket be escalated to a support manager.

Here is the complaint escalation process: https://support.fongo.com/hc/en-us/arti ... -Complaint.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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