Fongo Disables Call Forwarding

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Fongo Disables Call Forwarding

Postby newmguy » 05/02/2022

I enabled call forwarding on the app to my home phone while I am at home during covid.
Within a few days, the call forwarding is set to NEVER.
This is happening all the time. Anyone else have this problem?
newmguy
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Re: Fongo Disables Call Forwarding

Postby Liptonbrisk » 05/03/2022

"Follow Me settings will be automatically reset (turned off) for accounts which have not been used to place an outgoing call for 90 days.

Fongo is not intended to be used primarily as a call forwarding service."

https://support.fongo.com/hc/en-us/arti ... ngo-Mobile
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: Fongo Disables Call Forwarding

Postby newmguy » 05/03/2022

Liptonbrisk wrote:"Follow Me settings will be automatically reset (turned off) for accounts which have not been used to place an outgoing call for 90 days.

Fongo is not intended to be used primarily as a call forwarding service."

https://support.fongo.com/hc/en-us/arti ... ngo-Mobile


Yes I am well aware of this, however I do use the app for outgoing calls more than once every month,

Fongo disables the call forwarding every few days.
newmguy
Just Passing Thru
 
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Joined: 05/03/2016

Re: Fongo Disables Call Forwarding

Postby Liptonbrisk » 05/03/2022

Out of curiosity, has this issue coincided with app updates? In other words, does Follow Me become disabled every time you or your phone updates the app to the latest version of Fongo Mobile?

I don't know if any maintenance work has been performed on the backend.

I rarely use Follow Me, so this isn't an issue I would notice.

Anyway, submit a ticket: https://support.fongo.com/hc/en-us/requests/new. Maybe it's a bug.
Fongo Support staff is not obliged to read the forums or respond here.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
Technical Support
 
Posts: 2763
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others


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